Stuck on "Preparing iPhone for Software update..." 1.1.2

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Level 3

657 points

Stuck on "Preparing iPhone for Software update..." 1.1.2

I just launched iTunes, noticed a 1.1.2 update for iPhone, clicked download and install automatically, and now I seem to be stuck on the ""Preparing iPhone for Software update..." dialog box. On my iPhone itself there is just a white apple and the rotating circle of grey hash-marks. Its been about 20 minutes.

anyone else experienced a delay this long?
any thoughts on what would happen if I just pulled the cable and tried a different port? (I am thinking this might be related to the fact that I have the iPhone plugged into a USB hub).

(and in case anyone wonders, no my iPhone is not modified/cracked/unlocked in any way. its just a normal iPhone upgrading from 1.1.1 to 1.1.2)

MacBook Pro 2.16 2GB 7200 ATI256, Mac OS X (10.5), Boot Camp - Vista/XP

Posted on Nov 13, 2007 8:57 AM

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Answer 1

Goshia

Level 4

1,400 points

Nov 13, 2007 8:59 AM in response to erik graham

give it time don't touch it, it can take some time.

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Answer 2

Nov 13, 2007 9:42 AM in response to Goshia

I had similar problem. It seemed to take a long time. Then when I thought it was finished, I got a screen that had iTunes icon, cable and slider that said in foreign language "For emergency". I tried sliding it and only got the dialing keypad.

I thought my phone was toast, but I held down the sleep and home button for about 10 secs and it rebooted fine, with message it was activating phone. Didn't take long and now up and running.

But each time I sync I get weird messages, "timeout ... unable to sync" or with 1.1.1 I completely had to restore my phone. I think I have narrowed down some problems having my isight camera plugged in on my G4 that seems to cause a problem with regular syncing. When I unplug the isight camera the sync goes okay.

Joan

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Answer 3

erik graham Author

Level 3

657 points

Nov 13, 2007 11:13 AM in response to Joan Heitzeberg

Well, I just gave up waiting after an hour and yanked the USB cable. I probably should have just waited it out.

When I plugged the phone directly into one of my Mac's USB ports (instead of through a HUB), I got that message that the phone needed to be restored. The "preparation" stage took about 20 minutes, but just as I was starting to worry, the process kicked in. I am back up and running with 1.1.2.

All in all, it was fairly painless, but not as smooth as I would have liked.

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Answer 4

Goshia

Level 4

1,400 points

Nov 13, 2007 11:43 AM in response to erik graham

Don't ever update thru a hub or on battery power if your using a laptop.

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Answer 5

Nov 25, 2007 7:46 AM in response to erik graham

I am having a similar problem. It downloaded and began the install process but gets stuck on "Backing Up". I have tried it several times and it gets to a different point in that process each time and just hangs. I let it run for over an hour and nothing. I finally had to force quit iTunes and disconnect my phone. Not sure what to do here.

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