13 Replies Latest reply: Dec 6, 2007 12:23 PM by Miguel Ross
user3 Level 1 Level 1 (0 points)
I have recently tried to update my iTunes software to 7.5 and the Quicktime through the automated pop up when opening iTunes. Now when trying to launch iTunes and or re-install I am receiving the following error: "iTunes cannot run because some of its required files are missing"

I have seen this before and tried to uninstall and re-install and doing this, when hooking up my iPod it re-formats the iPod and I lose all the data.
I have tried to run the Quicktime update seperately and tried to run the iTunes update about 6 or 7 times and during the update it produces this error 100% of the time. Currently I have quite a bit of music that I do not want to lose on my iPod. Does anyone know how I can avoid losing all my data or what steps I should perform to fix this problem?

iPod Shuffle, Windows XP
  • b noir Level 9 Level 9 (72,020 points)
    Hmmm.

    Try uninstalling your iTunes 7.5 again, and the QuickTime 7.3 again.

    Now instead of using Apple Software Update for Windows, try installing an iTunes 7.5 from the following page. (Download and save the installer file to your hard drive, rather than running the install on line. Run the install by doubleclicking the iTunesSetup file you downloaded.)

    Latest iTunes Installer

    When you run the install like that, do you get an error message cropping up at the "registering iTunes automation Server" stage of proceedings?
  • robs1964 Level 1 Level 1 (0 points)
    I and others (http://discussions.apple.com/thread.jspa?threadID=1231496&tstart=0) are having the same or similar issue, with no resolution yet.

    I tried to download the installer too and still get the 'missing files' error at the automation server step, but my iPod never resets itself.

    I still cannot open iTunes!

    Rob
  • b noir Level 9 Level 9 (72,020 points)
    +I tried to download the installer too and still get the 'missing files' error at the automation server step, but my iPod never resets itself.+

    Robs, if you're getting that message, try the following document:

    "Some of the required files are missing" error when opening iTunes 7.5 or Error -2093 error when opening QuickTime Player 7.3
  • bso30 Level 1 Level 1 (0 points)
    I am having the exact problem. I have tried countless times to uninstall/reinstall iTunes 7.5 and Quicktime 7.3 and it will not work! I am so frustrated right now with it, I want to shove my computer out the window. I am not even able to open iTunes at all to get to any of my music. Does anyone have any suggestions that work??????
    PLEASE HELP!!!
  • robs1964 Level 1 Level 1 (0 points)
    THANK YOU!!! Rolling back to QT7.2 fixed this and now I am back up and running with iTunes!!


    I guess I will avoid updating my software now?

    Rob
  • songblues Level 1 Level 1 (0 points)
    I'm also struggling getting itunes to open. I've tried reinstalling mutiple times. Itunes loads correctly but when I try and open itunes from the desktop it gives me an itunes has experienced an error and must shut down error. I just lost my whole itunes library due to a hard ware problem.
  • CMA Level 1 Level 1 (5 points)
    From what I am reading, it makes no sense to download I-Tunes version 7.5 if you have a Windows computer. Is Apple doing anything to resolve this issue? I hate to decline an upgrade, because I'm afraid future upgrades won't work if I miss one in the sequence...

    Any advice from you tekkies out there? (I know, I know, I'd love to buy an Apple computer, but unfortunately, have to be compatible with my computer at work...)

    Thanks!
  • lovesmusic Level 1 Level 1 (0 points)
    I've been having the same problem as others here. At first, I got the error message. Now, iTunes won't even open on my computer. My son (not a kid, he's a web/graphic designer) has uninstalled it and reinstalled it and can't figure out what the problem could be. So, right now, I can't add or remove music from my iPod. This is very frustrating. I use it a lot (usually). My son did figure out a way to back up what's on the iPod now (sorry, I have NO idea how he did it), so I haven't lost any, but there's so much I want to put on it. Has Apple been involved in this problem, or are we just the blind leading the blind here?

    Someone here mentioned installing an older version of Quicktime. Where do you get older versions? My thanks to any and all who can figure this whole thing out. I really miss my iPod.
  • lovesmusic Level 1 Level 1 (0 points)
    This isn't exactly a solution, but my son uninstalled the latest version of iTunes and installed an older one. Now I can use it again. He had already tried the older version of Quicktime, but that didn't work. As much as I'd like to stay up to date, I'd rather be able to use my iPod. Hopefully this bug will get worked out.
  • wilvano Level 1 Level 1 (0 points)
    maybe the following information is helpful for you:
    after upgrading iTunes to version 7.5 my iPod Nano 8GB continuously restarted itself when connected to the computer; therefore not known anymore by the computer and not visible anymore in iTunes; a replacement iPod had the same problem immediately after sync and eject, although all songs were available on the iPod; re-installing iTunes didn't help, nor did renewing the iPod music database; the problem was a corrupted database; finally, after replacing the iPod 4 times, the Apple technician in Ireland came with the solution; it was a mismatch between the upgraded 'iTunes' and 'QuickTime' software and the not upgraded 'Apple Mobile Device Support' and 'Apple Software Update'. This caused the corrupted database.

    solution
    uninstall all four mentioned applications and re-install iTunes (which will then automatically install the others too).

    some remarks
    uninstalling 'iTunes' alone does not uninstall the other applications which will then not be renewed when re-installing 'iTunes';
    first uninstall 'Apple Software Update' as this cannot be uninstalled anymore after uninstalling the other applications;

    hope that following the above mentioned procedure it will solve your problem as well;
  • wilvano Level 1 Level 1 (0 points)
    *sorry for the earlier info, forget about it, the solution lasted 2 days, now the problem is back, even worse than before, this is the 5th machine that broke down over the last 3 weeks since I use iTunes 7.5, really takes the joy out of using the iPod*
  • AnnieDinCA Level 1 Level 1 (0 points)
    The installation will not complete on my pc. I guess that's a good thing. Or it was. I was going to happily wait for the next upgrade when they fix whatever is wrong. (The error message I get is: Error writing to file: c:\program files\QuickTime\QT System\QuickTimeVRAuthoring.Resources\fr.lproj\QuickTimeVRAuthoringLocalized.qt r.
    Verify that you have access to that directory.

    Now however, itunes won't let me purchase music until I upgrade! Nice.
  • Miguel Ross Level 1 Level 1 (0 points)
    1. Received notification, new ITunes version available.
    2. Unable to load it ... reported could not find itunes.msi
    3. Removed all Quicktime, Ipod and Itunes versions, cleaned Registry.
    4. Ran Windows Install Clean-up
    5. Downloaded fresh 7.5 installer

    6. On Install - Get "Itunes Installer Completed" almost immediately

    - sorry for the length (logs follow) -- this problem is a 10 on the frustration scale

    QT Log, followed by Itune Log

    ############################
    QuickTimePreInstallProc Enter
    Moving QTPrefs file (if necesary) to new location...
    Getting QT preinstall info...
    Getting QT process count...
    Ignoring process 'msiexec.exe' as possible QT process...
    Ignoring process 'msiexec.exe' as possible QT process...
    Ignoring process 'msiexec.exe' as possible QT process...
    Current QT processes = 0
    Will check for QT version: 7.3.0.70
    WARNING: did not find "C:\WINDOWS\system32\QuickTime.qts"
    GetQTInstallInfo: No QuickTime installed
    Final result: 2 (error=0)
    QuickTimePreInstallProc Exit (error=0)
    ############################
    QuickTimeTerminateProc Enter
    Getting QT process count...
    Ignoring process 'msiexec.exe' as possible QT process...
    Ignoring process 'msiexec.exe' as possible QT process...
    Ignoring process 'msiexec.exe' as possible QT process...
    Ignoring process 'msiexec.exe' as possible QT process...
    Current QT processes = 0
    GetQTProcessCount() reported 0 QT active processes.
    GetQTProcessCount() reported 0 QT processes to terminate.
    QuickTimeTerminateProc Exit (error=0)
    ############################
    QuickTimePreInstallProc Enter
    Moving QTPrefs file (if necesary) to new location...
    Getting QT preinstall info...
    Getting QT process count...
    Ignoring process 'msiexec.exe' as possible QT process...
    Ignoring process 'msiexec.exe' as possible QT process...
    Ignoring process 'msiexec.exe' as possible QT process...
    Current QT processes = 0
    Will check for QT version: 7.3.0.80
    WARNING: did not find "C:\WINDOWS\system32\QuickTime.qts"
    GetQTInstallInfo: No QuickTime installed
    Final result: 2 (error=0)
    QuickTimePreInstallProc Exit (error=0)
    ############################
    QuickTimePreInstallProc Enter
    Moving QTPrefs file (if necesary) to new location...
    Getting QT preinstall info...
    Getting QT process count...
    Current QT processes = 0
    Will check for QT version: 7.1.6.200
    WARNING: did not find "C:\WINDOWS\system32\QuickTime.qts"
    GetQTInstallInfo: No QuickTime installed
    Final result: 2 (error=0)
    QuickTimePreInstallProc Exit (error=0)
    ############################
    QuickTimePreInstallProc Enter
    Moving QTPrefs file (if necesary) to new location...
    Getting QT preinstall info...
    Getting QT process count...
    Current QT processes = 0
    Will check for QT version: 7.1.6.200
    WARNING: did not find "C:\WINDOWS\system32\QuickTime.qts"
    GetQTInstallInfo: No QuickTime installed
    Final result: 2 (error=0)
    QuickTimePreInstallProc Exit (error=0)
    ############################
    QuickTimeTerminateProc Enter
    Getting QT process count...
    Current QT processes = 0
    GetQTProcessCount() reported 0 QT active processes.
    GetQTProcessCount() reported 0 QT processes to terminate.
    QuickTimeTerminateProc Exit (error=0)
    ############################
    QuickTimePostInstallProc Enter
    RunQTSetupAssistant Enter
    RunQTSetupAssistant Exit
    QuickTimePostInstallProc Exit (error=0)
    ############################
    QuickTimePreInstallProc Enter
    Moving QTPrefs file (if necesary) to new location...
    Getting QT preinstall info...
    Getting QT process count...
    Ignoring process 'msiexec.exe' as possible QT process...
    Ignoring process 'msiexec.exe' as possible QT process...
    Ignoring process 'msiexec.exe' as possible QT process...
    Current QT processes = 0
    Will check for QT version: 7.3.0.80
    QT DLL path: "C:\Program Files\QuickTime\QTSystem\QuickTime.qts"
    Installed QT DLL "QuickTime.qts", version = 7.1.6.200
    GetQTInstallInfo: Older QuickTime installed
    GetQTInstallInfo: is QTPro - no, upgrade would invalidate - no
    Final result: 3 (error=0)
    QuickTimePreInstallProc Exit (error=0)
    ############################
    QuickTimePreInstallProc Enter
    Moving QTPrefs file (if necesary) to new location...
    Getting QT preinstall info...
    Getting QT process count...
    Ignoring process 'msiexec.exe' as possible QT process...
    Ignoring process 'msiexec.exe' as possible QT process...
    Ignoring process 'msiexec.exe' as possible QT process...
    Current QT processes = 0
    Will check for QT version: 7.3.0.80
    QT DLL path: "C:\Program Files\QuickTime\QTSystem\QuickTime.qts"
    Installed QT DLL "QuickTime.qts", version = 7.1.6.200
    GetQTInstallInfo: Older QuickTime installed
    GetQTInstallInfo: is QTPro - no, upgrade would invalidate - no
    Final result: 3 (error=0)
    QuickTimePreInstallProc Exit (error=0)


    ITune Log

    === Logging started: 12/6/2007 15:19:09 ===
    Command Line:
    Information on cabinet file 'C:\Documents and Settings\Administrator\Desktop\iTunes75Setup.exe'
    Total length of cabinet file : 54126867
    Number of folders in cabinet : 1
    Number of files in cabinet : 5
    Cabinet set ID : 0
    Cabinet number in set : 0
    RESERVE area in cabinet? : no
    Chained to prev cabinet? : no
    Chained to next cabinet? : no

    fdintCABINET_INFO
    next cabinet =
    next disk =
    cabinet path = C:\Documents and Settings\Administrator\Desktop\
    cabinet set ID = 0
    cabinet # in set = 0 (zero based)

    fdintCOPY_FILE
    file name in cabinet = iTunes.msi
    uncompressed file size = 25227776

    fdintCLOSEFILEINFO
    file name in cabinet = iTunes.msi

    fdintCOPY_FILE
    file name in cabinet = QuickTime.msi
    uncompressed file size = 26620928

    fdintCLOSEFILEINFO
    file name in cabinet = QuickTime.msi

    fdintCOPY_FILE
    file name in cabinet = AppleSoftwareUpdate.msi
    uncompressed file size = 2066944

    fdintCLOSEFILEINFO
    file name in cabinet = AppleSoftwareUpdate.msi

    fdintCOPY_FILE
    file name in cabinet = AppleMobileDeviceSupport.msi
    uncompressed file size = 12282368

    fdintCLOSEFILEINFO
    file name in cabinet = AppleMobileDeviceSupport.msi

    fdintCOPY_FILE
    file name in cabinet = iTunesSetupAdmin.exe
    uncompressed file size = 116008

    fdintCLOSEFILEINFO
    file name in cabinet = iTunesSetupAdmin.exe

    Executing: "C:\WINDOWS\system32\msiexec.exe" /i "C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\IXP756.TMP\iTunes.msi"