Pre-Order Not Downloading

Question

Pre-Order Not Downloading

I pre-ordered Raine Maida's new album, The Hunter's Lullaby, to get 2 pre-order exclusive bonus tracks. It was released on November 13th (Yesterday), but iTunes will not let me download the pre-order version of the album. In my account it says that it's available, and it gives me the pop up message that says something like "You have pre-orders available! Click OK to download now!" So it goes to access the store but it gives this message (specifically):

"The item you tried to buy is no longer available.
The availability of the item changed while you were using the store. The same item may be available with a different price or elsewhere in the store."

What's going on? The album IS available for purchase, but without the bonus tracks, and that's all I really care about. I wouldn't bother otherwise. I've tried to download several times yesterday, and once today, and I've gotten the same weird messages. iTunes will simply not let me download the album.

Any hints?

Windows XP

Posted on Nov 14, 2007 2:24 PM

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Answer 1

varjak paw

Level 10

170,200 points

Nov 14, 2007 3:15 PM in response to susantangster

If you haven't, try the Check for Purchases command under the Store menu.

If that doesn't work, contact the iTunes Store customer support department through the form at the bottom of their Download FAQ web page (I recommend that you use the form, not the link in your Purchase History as they advise; that's not proven to be very reliable) and explain the problem to them.

Good luck.

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Answer 2

Jnorris

Level 1

0 points

Nov 14, 2007 6:16 PM in response to varjak paw

The same thing happened to me, I pre-ordered the album and it says that the album is not available...
I contacted iTunes support and hopefully they will fix it all.

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Answer 3

Nov 16, 2007 7:28 PM in response to susantangster

Store>Check for Purchases tells me "All purchases have been downloaded for this account." I thought I'd mentioned that in my post, but I guess not.

Thanks Dave! I emailed them using the form at that link. Someone else suggested that as well. hopefully I'll be able to figure out what's going on. Even if they fix it I might not bother to get the album from iTunes. I have the CD on the way!

The other day I searched for Raine Maida music in the store, and the pre-order version still showed up, but it said it had a release date in 2038 or something. Now the store doesn't even list the pre-order version...

I'm probably out of luck.

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