Mail won't display the message content

I'm using Mail 3.0 in Leopard and using it to check three mail accounts: .Mac, Comcast, and GMail. My installation of Leopard is an upgrade from OS X 10.4.10. Everything has been working brilliantly until yesterday. Mail now shows there are new emails and displays the list of all messages but clicking on a message to read it's contents displays nothing. The preview window is blank. Double clicking the message shows a blank windows.

Between yesterday and today I did nothing that should have altered Mail's settings. Has this happened to anyone? Any ideas of what to do to resolve the problem? Could SpamSieve or GrowlMail be the culprit in this (even though they've been there since day one)?

MacBook Pro 1.83 GHz Intel Core Duo, Mac OS X (10.5), 2 GB 667 MHZ DDR2 SDRAM

Posted on Nov 14, 2007 6:12 PM

Reply
19 replies

Nov 15, 2007 1:20 AM in response to jasheldo

Same problem here. Some (few) email bodies are not shown. When I hit reply, body is empty too.
Here are the last part of the headers of one of those messages

Received: (qmail 471 invoked from network); 15 Nov 2007 02:21:07 -0000
Received: from kuiper.ioppublishing.com (193.128.223.163) by rankine.ioppublishing.com with SMTP; 15 Nov 2007 02:21:07 -0000
Message-Id: <17870489.117471195093267563.JavaMail.cws@kuiper.ioppublishing.com>
Errors-To: return-330-129121@bounce.cws.iop.org
Mime-Version: 1.0
Content-Type: multipart/related; boundary="----= Part_1174727903529.1195093267562"
X-Imss-Version: 2.049
X-Imss-Result: Passed
X-Imss-Scaninfo: M:B L:N SM:2
X-Imss-Tmaseresult: TT:1 TS:-4.6526 TC:1F TRN:26 TV:5.0.1023(15546.002)
X-Imss-Scores: Clean:100.00000 C:0 M:0 S:0 R:0
X-Imss-Settings: Baseline:1 C:1 M:1 S:1 R:1 (0.0000 0.0000)

For the record: I am not using any mail plugin and I did a fresh install on my MBP of Leopard
For the record (II): using other email clients (thunderbird) messages are shown properly

Nov 15, 2007 2:36 PM in response to jasheldo

So far no go. Mac OS X 10.5.1 update did not help. Double clicking the message line only opens up a blank window. Replying shows the original message was blank. It's as if Mail is not downloading anything but the header.

As a development, one plain text message works. RTF and HTML messages are completely blank.

Thanks for all your help and suggestions.

Nov 15, 2007 2:43 PM in response to jasheldo

I am having massive screen redraw issues and it is a nightmare. Everything worked fine after the update. Now when I try to open a document in a program, it works once and then won't open anything afterwards. This is a screen redraw issue that is a nightmare. Can't open any document in any program. I open preview, then try to open a document. The document never shows up but the application is running. Then it spreads to other applications. My wifi and slow browser are fixed but this redraw issue is a show stopper. I cannot get any work done whatsoever.

Nov 15, 2007 8:31 PM in response to jasheldo

Got it!!! The problem was the Growl Mail. It installed a bundle in the global settings. If you have a problem where Mail isn't reading some emails, the problem may be an incompatible bundle. If you have Growl Mail installed, just go to

Macintosh HD/Library/Mail/Bundles

and remove any bundles that may be in there (make sure Mail is NOT running when you do this.)

Restart Mail and it'll work as it should.

Jan 4, 2008 6:59 PM in response to jasheldo

I just ran into this problem. Everything was fine with Mail until today, when messages I received today will not display any content. When I try to view the source, it displays the headers and the first part of the text, but there's no scroll bar in the window so I can't read the rest.

I'm not using Growl, so that's not the problem in my case. I noticed that several older messages, which had displayed fine until now, are also not displaying. I've tried rebuilding the mailboxes, and even restored from an earlier Time Machine backup, but the problem persists. Any other suggestions?

Jan 5, 2008 2:28 PM in response to jasheldo

I have the same problem as Ken Doyle after upgrading to 10.5.1 this morning. All buttons at the top of the message frame are inactive, including close, reply, forward, etc. After two to five seconds I get a rotating beach ball, followed by mail crashing a few seconds later. Raising the bottom panel also reveals a blank message. Notably, the beach ball does not appear for received .mac mail, but the screen is still blank and mail crashes after about 10 seconds. Have no bundles. Tried reloading mail from my Leopard Disk to no avail.

Message was edited by: Walton Boyer

Jan 10, 2008 6:26 AM in response to Walton Boyer

A few days after my above message, I found I had some old "ToDo" items listed in my iCal sidebar, remaining from OS X 10.4.10. After deleting these items from iCal, Mail started working properly. There must be something in the new interfaces between these Apple applications that results in the behavior we have seen. My experience may not be the only source of intervention, so look at all your old entries in these Apple programs.

Feb 28, 2008 9:11 AM in response to jasheldo

I was trying to migrate from Eudora to Mail and got the same problem after importing my Eudora mail. At first all message contents where visible and then bingo the contents where blank.

I don't have Growl bundle mentioned so that wasn't the problem. But relaunching the app did fix the problem. I know that doesn't help some of you.

Mar 1, 2008 8:44 PM in response to jasheldo

This happened to me last summer while using OS 10.4, and it just happened again last night, with OS 10.5.2. A large number of emails in my "Sent" folder went blank. When I located the actual .emlx file in my user/library/mail folder, the email opened up in Mail with the content and attachments still in tact.

I believe this may be a bug in Mail, when your mailbox has too many messages in it (I think around 3000 is when things start to get buggy). You have to create a new mailbox folder and move old emails into every few months.

The only way I was able to get those in tact messages back into my mail program was to copy the account folders in your user/library/mail folder onto the desktop or another disk, and then re-import them in Mail (Under "File" select "Import Mailboxes..." ).

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Mail won't display the message content

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