Previous 1 2 Next 27 Replies Latest reply: Dec 6, 2007 3:17 PM by John5
kae Level 1 Level 1 (105 points)
I can't seem to buy a ringtone in iTunes anymore. When I try to buy the ringtone, it says "iTunes could not connect to the iTunes Store. Make sure your network connection is active and try again."

Well, my network connection is fine. I'm entering this right now on the "network connection". I can also purchase and download songs on the "network connection" that iTunes says is not working.

I'm not sure why iTunes and the iStore is barfing on ringtones and not anything else. Anyone else having this problem? Is this a feature to stop people from wasting money buying ringtones?

iTunes: 7.5
Mac OS X 10.4.10

Mac mini & Power Mac G5 & PowerBook G4, Mac OS X (10.4.10)
  • Timmy Y Level 4 Level 4 (3,115 points)
    Try upgrading to 10.4.11?
  • kae Level 1 Level 1 (105 points)
    I just did that, but alas, no change.
  • kae Level 1 Level 1 (105 points)
    This is getting interesting. I have another mac (Intel Mac Mini) that can't even connect to the iTunes Store. It gives me the same error "*iTunes could not connect to the iTunes Store. Make sure your network connection is active and try again.*" The strange part of the "+networking problem+" is that I have no problems using the network. Safari runs fine and I can connect to the internet as well as the other machines on my network. I wonder if this is a problem with the iTunes store?

    The MacIntel Mini is running Mac OS X 10.4.11 and iTunes version 7.5
  • Timmy Y Level 4 Level 4 (3,115 points)
    Hmm. Do you have any firewalls or anti-virus running or anything? Who is your ISP?
  • Kymri Level 1 Level 1 (0 points)
    I am having the exact same issue attempting to create ringtones. The best part is that iTunes will access the store just fine - it'll search, it'll let me buy, all the rest of it.

    But I get the same networking error when I click the bell icon. And the 'Buy Ringtone' option is greyed out in the Store menu. iTunes 7.5, OSX 10.5.
  • kae Level 1 Level 1 (105 points)
    No firewalls except my router acts like a "hardware firewall" since it uses NAT services. The funny thing is that now that I've updated all four of my mac machines to the latest software updates (OS X 10.4.11 and iTunes 7.5), they all have the same problem.
  • kae Level 1 Level 1 (105 points)
    I'm glad someone else is having the same problem. Not that I'm glad you're having a problem, but I'm glad we're not alone in this.
  • kae Level 1 Level 1 (105 points)
    Where is the "buy the ringtone" option? I only have the "bell" icon. Maybe that's a feature of OS X 10.5. I only have 10.4.11.
  • AndrewShake Level 1 Level 1 (0 points)
    Although I am extremely frustrated, I am happy to know that I am not the only one with this problem. I just reinstalled my entire OS, itunes, and my iphone. I am able to search and access the apple store but not ringtones. This is annoying!
  • kae Level 1 Level 1 (105 points)
    I should have mentioned that one of my machines is a brand new pristine Intel Mac mini, which has the same behavior. Actually, all of my machines behave the same now since they all have OS X 10.4.11 and iTunes 7.5. Rebooting them all made them all behave the same (iTunes store works, but no ringtones.)
  • osXsurf Level 1 Level 1 (0 points)
    I am also having this same issue. I just got my iPhone yesterday and went to the iTunes Store and I get the same error message.

    I kept futzing around and it suddenly worked one time, but now it's back to the same message.

    I have the latest version of everything, I logged completely out of iTunes Store then logged back in, etc. Nothing is working.
  • gigag04 Level 1 Level 1 (0 points)
    Same issue, I get the error when trying to purchase a ringtone.
  • kae Level 1 Level 1 (105 points)
    What kind of futzing did you do. Is it anything that we can do too? I've tried again and again, but it still reports that it has network problems when I click on the Bell Icon to get the ringtone.
  • Joe Bishop Level 1 Level 1 (0 points)
    Ditto. "Create Ringtone..." is grayed out even though I have selected a song on iTunes that indicates it can be made into a ringtone. Network is fine.
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