16378 Views 5 Replies Latest reply: Nov 16, 2007 5:29 AM by DonTheMove
If I say I have exactly the same problem as husband and promise not to curse, can you or someone else tell me what to do to solve this sudden problem? I've removed itunes and quicktime just as instructed by the on-line troubleshooting. Same old same old. But fortunately, my ipod has decided not to work either, so maybe this is all moot.
Still, my kids want their tunes.
Apple released that update to iTunes on Friday, and they do not have any resolutions to the problems Windows XP and Vista users have been encountering. The common errors have to do with the general error message - "iTunes cannot run because some of its required files are missing. Please reinstall iTunes." Installing a different version of QuickTime doesn't resolve anything either, due to the fact that when you install iTunes the imbedded QuickTime installs over whatever version you installed before that. Some users are also having troubles getting their iPods and iPhones being recognized by iTunes.
In the mean time, to get a working copy of iTunes:
Go to http://www.oldversion.com/
From the drop down list select "iTunes," and then scroll down to the newest version at the bottom, the second release after iTunes 7 (the last one). Download that version, and the error shouldn't occur anymore. This should fix your problem... Although I am not able to get iTunes to recognize my iPhone. All this has been happening since the newest update to iTunes was downloaded.
Latest Apple solution is :
Some of the required files are missing" error when opening iTunes 7.5 or Error -2093 error when opening QuickTime Player 7.3
Issue or symptom
After updating to QuickTime 7.3 and iTunes 7.5, the following error message may appear when opening iTunes:
"Some of the required files are missing."
When opening QuickTime Player, an error -2093 may appear.
Certain older computers
Uninstall QuickTime 7.3. Then, download and install QuickTime 7.2:
Follow these steps to remove QuickTime:
1. Quit QuickTime Player.
2. From the Start menu, click Control Panel.
3. In Control Panel, open Add or Remove Programs.
4. Select QuickTime from the list of currently installed programs, then click Uninstall.
5. When asked if you would like to remove QuickTime, select Yes.
6. After the uninstallation is complete, do not restart if you are prompted to.
7. If other entries were present for QuickTime remove those as well.
8. Restart your computer.
9. After the computer restarts, open Local Disk (C:) in Computer or whichever disk programs are installed on.
10. Open the Program Files folder.
11. Right-click the QuickTime folder and select Delete and choose Yes when asked to confirm the deletion. Note: This folder may have already been deleted if QuickTime was successfully removed in steps 1-7.
12. Delete the QuickTime and QuicktimeVR files located in the C:\Windows\system32\ folder.
13. Click Continue if Windows needs confirmation or permission to continue.
14. Right-click on the Recycle Bin and on the shortcut menu, click Empty Recycle Bin.
15. Restart your computer.
16. Install QuickTime 7.2 from
This document will be updated as more information becomes available.