4 Replies Latest reply: Nov 15, 2007 10:46 PM by Chris CA
Midas Vanderhand Level 1 Level 1 (0 points)
I recently erased everything on my computer and then started it up again with the recovery disc (saving all my iTunes items), but now the iTunes won't let me log in or sinc my iPod.

When I plug my iPod into the computer, it recognizes iPod and everything, but says it can't sync it because the computer isn't authorized.

http://img251.imageshack.us/img251/2831/itunes2or6.jpg

Then a window pops up saying some file can't be found so the iPod won't sync.

http://img401.imageshack.us/img401/5606/itunes3pv0.jpg

So then I go to the menu and click "Authorize Computer" and sign in with my AOL account (which is how I've always been doing it), and it says it can't do it because the account has already been created! Isn't that the reason why I would be manually authorizing a computer; because I already have an account? I don't understand what's going on or how I can fix it.

How do I get iTunes to let me log in? This is the only computer I've ever used with it, so if it won't let me log in on here I'm clueless as to what I should do. I bought an iPhone today and I want to activate it tonight, but the chances of that happening aren't looking very good!

Thanks for any help.

Toshiba Laptop, Windows XP
  • Midas Vanderhand Level 1 Level 1 (0 points)
    OK, well I got my iPod to sync. I just went into the iPod folder in Program Files and manually created another folder called "[my name]'s iPod", and it started to sync.

    It's still not letting me log into my account or transfer the purchased files from my iPod to iTunes (because the program thinks it isn't authorized).
  • Chris CA Level 9 Level 9 (77,695 points)
    Play one of the songs in iTunes first.
  • Midas Vanderhand Level 1 Level 1 (0 points)
    I think I've figured it out. Or, rather, I got it to work right at least.

    At first it wouldn't let me play any of the songs I had downloaded because it thought the computer wasn't authorized, but the other songs from my CDs worked fine. I logged in by entering my AOL email address into the Apple ID field and then entering another password (that isn't my AOL password), and for some reason it worked and authorized the computer. I was really confused about that.

    I got my phone activated and I just finished syncing it to iTunes without any problems, and I could also download songs as well (it stopped saying I couldn't do it because I already had an account).

    Thanks for the suggestion, though... Trying to play the songs is actually what helped me figure out the rest of it.
  • Chris CA Level 9 Level 9 (77,695 points)
    If the computer is not authorized, playing one of the songs will prompt you to authorize it.

    Songs from CDs are not authorized or deauthorized.