Mail not receiving attachments or cannot recognise attachments

Question

Level 1

0 points

Mail not receiving attachments or cannot recognise attachments

hi, since upgrading to leopard (10.5.1) (and Mail 3.1) i am having problems receiving attachments.

I have experienced the problem on both my G5 and my new macbook pro, both running identical versions of the OS.

The problem is occurring with attached MS word Docs, PDFs and EPS files. I have tried a few tests and it seems to be occurring only when i am sent these attachments from someone on a PC.

One other thing: the email message size indicates that the attached file is present (ie. I was emailed an EPS file yesterday and the email message was 765kb yet there were no visible attachments. I tried forwarding the mail to my gmail account and the attachment was still not there.)

Any advice/fix for this issue is greatly appreciated.

thanks

macbook pro + G5 + powerbook + G4, Mac OS X (10.5)

Posted on Nov 16, 2007 3:12 PM

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Answer 1

Nov 18, 2007 9:24 AM in response to CamLeBherz

Hi,
i got a similar problem: I only can view the first attachement. i.e. in the email list its indicated that there are 9 objects, but in the mail window itself i can only see one.

even old, saved mails do the same !

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Answer 2

Nov 21, 2007 6:35 AM in response to CamLeBherz

Yes, here we have similar problems.
We are 3 at the office that use Mail as the main email application.
And sometime, when receiving email with attachments sent from a pc, Mail seems to be unable to recognize the attachment correctly.
Seems to be a problem with multipart message. Mail display the message as raw text where we can see all the parts. Like seeing the raw source.

What is strange is if the email is sent to the 3 of us, not everybody will have the problem. Sometime the attachments are fine for one person but not for the others.

We are all running Leopard 10.5.1 on MBP Santa Rosa.
The mail account is an imap account on a Ms Exchange Server.

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Answer 3

Mlublin

Level 1

0 points

Nov 23, 2007 7:10 AM in response to Thierry Leveque

Same here. I have my office computers still running the old operating system and my home running 10.5.1 and new OS computer sees raw text instead of the attachment.

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Answer 4

Nov 26, 2007 12:08 AM in response to CamLeBherz

Same problem here. CMD+Y via the file menu is the only way I can get hold of the attachment.

Apple: what ever happened to the graphical interface?

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Answer 5

Nov 26, 2007 12:32 AM in response to Karl Grandin

thanks very much, cmd+Y really works.

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Answer 6

artpics

Level 1

30 points

Nov 26, 2007 12:56 AM in response to CamLeBherz

the way to fix this is to quit mail, trash or move the mail.plist file in preferences. then restart mail and set up your account/s again. as the mail.plist file has been corrupted when you installed leopard. you may want to rename your mail folder in the library so you can reimport your old messages.

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Answer 7

DDeViL

Level 1

0 points

Dec 6, 2007 12:14 PM in response to CamLeBherz

I have a same kind of problem:

When I recieve a mail with several attachments, I can see from the mail overview screen, that there are 3 attachements (I know it are 2 images, and 1 powerpoint file), when I then open the mail, it tells me there are only 2 attachements, the 2 images, no sign of an powerpoint attachement...

But, when I select the mail from the overview, and go to file, save attachments, Mail will export all 3 attachments to my folder of choice...

This is verry, annoying, I'm only using a mac for about 2 years now, but these kinds of bugs are really shamefull for a computer/OS that costs €2000 ...

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Answer 8

Dec 11, 2007 6:03 PM in response to artpics

Yeah, doesn't work.

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Answer 9

Jan 30, 2008 3:48 AM in response to DDeViL

I have the same problem - took forever to find it mentioned anywhere else. It seems to occur only when the message has been sent from a PC running Outlook where the fancy Outlook stationery function has been used - it's almost as if Mail handles the background image as the main attachment. Anyway, cmd y worked for me. Where is the mail.plist file to be found? I want a better fix...

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