Previous 1 2 Next 17 Replies Latest reply: Nov 28, 2007 7:33 AM by Matthew Rosen
Chris Lyle Level 1 (5 points)
When i try to delete a message from one of my AOL account in mail, I get an error message that says:

"+*The message “Pass It ON” could not be moved to the mailbox “Deleted Messages — ACCOUNT NAME- AOL Mail*+
+The IMAP command “UID COPY” (to Deleted Messages) failed for the mailbox “INBOX” with server error: UID COPY failed Deleted Messages: no such mailbox+."

PLEASE HELP ME THIS IS VERY ANNOYING!

Black MacBook Black 60GB iPod Video, Mac OS X (10.5.1)
  • RtzJ9 Level 1 (0 points)
    I have encountered this issue as well and have found no way to resolve it either. I would appreciate any info anyone might have on this topic.

    thanks
  • pardthemonster Level 4 (1,145 points)
    What are your incoming and outgoing server settings? Are you using SSL?
  • RtzJ9 Level 1 (0 points)
    Thanks for your interest in this problem, I let the mail program set up the mail box with AOL so as far as server settings I honestly do not know how to retrieve that information, I did look under advanced and noticed I have the SSL box checked.

    Any instruction would be of great help.
  • pardthemonster Level 4 (1,145 points)
    RtzJ9 wrote:
    I let the mail program set up the mail box with AOL so as far as server settings


    What do you mean by this?

    When you setup mail initially, did you enter settings like imap.aol.com, smtp.aol.com, etc.?
  • metajon Level 1 (15 points)
    I have had this same problem with my own IMAP mail server.

    The problem is that Mail.app is using a folder for "trash" that may not exist on the server (or you may need to subscribe to it).

    On my setup, there is a disclosure triangle next to the Inbox that, when clicked, exposes all of the other folders for that IMAP account.

    I browsed that list and found one named "Trash." I clicked on that folder and changed that folder to the trash folder by clicking:

    Mailbox > Use This Mailbox For > Trash

    Everything now works as expected.
  • neil Thomson Level 1 (0 points)
    Yes it is very annoying but Metajon's answer at the end of the dscussion solves the problem. Simply click on the Trash folder of the 'problem' account go to Mailbox > Use this Mailbox for … > Trash.

    Problem solved!

    Thanks once again for great advice
  • RtzJ9 Level 1 (0 points)
    Oh if it were only that easy . . .

    when I follow the instructions above I get this error message

    << Mail was unable to open this mailbox on the server “imap.aol.com”.

    The server error encountered was: SELECT Failed: Can't open mailbox Deleted Messages: no such mailbox >>

    Please let me know what I can do tto resolve this issue.
  • Chris Lyle Level 1 (5 points)
    ok now i cant even access my AOL accounts from mail: this is what it says:

    +"There may be a problem with the mail server or network. Check the settings for account “AOL (ACCOUNT NAME)” or try again.+

    +The server error encountered was: The server “imap.aol.com” cannot be contacted on port 587."+
  • Chris Lyle Level 1 (5 points)
    i have also tried other ports. like 143 and 997
  • michaelelliott@mac.com Level 1 (30 points)
    I just had this problem too...here is what fixed it.

    This is from another page, not my original discovery:

    "That's port 587 if you choose not to use SSL secure transactions, which would be fine for the typical user. If you want to use SSL, you need port 465."

    I had the "use SSL" box checked using port 587. I changed it to 465 and now all is well.

    I had not made any changes when this started to happen...wonder what triggered it?
  • RtzJ9 Level 1 (0 points)
    Neither of these options worked for me
  • michaelelliott@mac.com Level 1 (30 points)
    happy to screen shot, pdf and email all of my settings to you for Leopard Mail. (Well, not my password and usernames

    Hit me up michaelelliott@mac.com
  • flaxy Level 1 (0 points)
    Wondering if you've tried Apple's suggestion? (I don't have AOL so can't try it but have an AOL friend who soon will be moving to Leopard)

    http://docs.info.apple.com/article.html?artnum=306881

    Mac OS X 10.5, Mail: Unable to delete messages in AOL-based mail account
    Issue or symptom

    You may not be able to delete an America Online (AOL) account-based message in Mail.
    Products affected

    * Mail
    * Mac OS X 10.5 Leopard
    * AOL email account

    Solution

    1. In Mail, from the Mail menu choose Preferences.
    2. Click the Accounts icon.
    3. Select your AOL account on the left side if you have more than one account in the list.
    4. Click the Mailbox Behaviors pane.
    5. In the Trash section, deselect (uncheck) "Store deleted messages on the server".
  • RtzJ9 Level 1 (0 points)
    I followed this suggestion as well and nothing changed. When I highlight the AOL trash can I get this message:

    << Unable to open “AOL”
    Mail was unable to open this mailbox on the server “imap.aol.com”.
    The server error encountered was: SELECT Failed: Can't open mailbox Deleted Messages: no such mailbox >>

    Any further thoughts?
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