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Unknown error (-9808)

I have been trying to buy music over the last 3 days. I keep getting this message after entering my password. Itunes cannot connect to Itunes Store. Unknown itunes store error (-9808). The only change that I made since my last purchase is installing Photoshop. How can I fix it?

Thanks.

Compaq Presario R3000, Windows XP

Posted on Nov 18, 2007 11:05 AM

Reply
10 replies

Nov 18, 2007 7:44 PM in response to Presario

I get the same error I ran my diagnostics and it was:
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Hewlett-Packard HP Pavilion dv1000 (ET732UA#ABA)
iTunes 7.5.0.20
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2

Current user is an administrator.
The current local date and time is 2007-11-18 19:43:50.

Video Display Information:

Mobile Intel(R) 945GM Express Chipset Family
Mobile Intel(R) 945GM Express Chipset Family

** Network Connectivity Tests **

Network Adapter Information

Adapter Name: {A08FAD83-378E-4425-8E86-587A00C24B80}
Description: Intel(R) PRO/Wireless 3945ABG Network Connection - Packet Scheduler Miniport
IP Address: 192.168.0.100
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Sun Nov 18 19:37:48 2007

Lease Expires: Sun Nov 25 19:37:48 2007

DNS Servers: 192.168.0.1
192.168.0.1

Adapter Name: {1B868B59-BF83-470B-BC1B-FD30C77CBA25}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Sun Aug 27 14:18:33 2006

Lease Expires: Sun Sep 03 14:18:33 2006

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was unsuccessful.
An unknown error occurred (-9808).
Secure connection attempt to iPhone activation server unsuccessful.
An unknown error occurred (-9808).

Apr 12, 2008 4:50 PM in response to Presario

I tried calling support, doing everything around... they ended up telling me to disconnect the iPhone and turn it off... then hold down the "home button" and keep it down while plugging the phone back into the computer... it'll restart itself and reinstall everything. When all that's done... it was SUPPOSED to fix itself... it didn't... so, I checked my time and date settings... turned out... my time/date was incorrect and that was the source of the whole problem. Try reinstalling the software and then check the time on your computer... it might help.

Unknown error (-9808)

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