Half of my iphone screen unresponsive

You are using an iPhone that is not authorized for use in France in this way and in order for an iPhone sold in the U.S. which is sold as carrier locked with AT&T only to be used with a cellular provider's SIM card and associated network in France requires using an iPhone hack which may have been the cause of this problem and voids the warranty.

Apple's warranty coverage doesn't apply for such an iPhone in France or in any other country but especially when hacked which voids the warranty regardless.

If the iPhone is not yet available in France, it will be soon - a carrier locked version with Orange and an unlocked version which will be sold at a higher price. The iPhones sold in France will include Apple's warranty there.

I've always been a fan of Apple, since the very beginning, but if I can't get my iphone running, I'll never buy their products again, not even a new ipod.

That is too bad for you but Apple wins some and loses some but win many more than they lose.

If this iPhone which is sold in the U.S. as carrier locked with AT&T only has not been activated with AT&T and has not been hacked nor any action has been performed, none of the iPhone functions work besides being able to make an emergency 911 call in the U.S. so how are you able to determine if half the iPhone's screen is unresponsive at this point?

I'm sure Apple is monitoring this issue but anyone reporting this issue that has not hacked their iPhone to be used with a different unauthorized provider is covered under warranty. An iPhone sold in the U.S. is covered by Apple's warranty in the U.S. only - you must be in the U.S. in order to have an iPhone that is sold in the U.S. be repaired or exchanged under warranty.

Well, no way I'm paying another 400EUR for a product which will probably go dead within a month, andI'll make sure I won't be the only one.

Well had you been a little patient and not purchased an iPhone sold in the U.S. as carrier locked with AT&T only which must be hacked in order to be used with a provider in France WHICH VOIDS THE WARRANTY, an iPhone sold in France - carrier locked with Orange or sold as unlocked which will be available in France, your iPhone would be covered by Apple's warranty in France and be repaired or exchanged.

And sad to say but I'll probably get some of my money back when the first class action begins

You won't get squat back. You purchased an iPhone sold in the U.S. that is not designed for use in the way you intended with the only way to do so using a hack which is a violation of Apple's software license agreement and voids the warranty.

I'm pushing my answers towards the warranty since electronic products do malfunction - it happens and when they malfunction not caused by accidental damage or using a hack, it is covered by the manufacturer's warranty and will be repaired or replaced under warranty.

You have a taking personal responsibility problem because this has everything to do with the warranty coverage. If you expect such an electronic device - any electronic device to not have any malfunctions with every unit sold is not realistic which is the reason for the warranty. You just couldn't wait until the iPhone was released in France or were trying to save money or whatever the reason. Your iPhone does not include the firmware version to be used with Orange in France - it was sold as carrier locked with AT&T only so Apple in France can't help you with a warranty issue for an iPhone that was purchased in the U.S. and vice-versa.

If you were in the U.S., your iPhone (sold in the U.S. as carrier locked with AT&T only to be used in another country via international roaming with AT&T only) would be repaired or exchanged under warranty but not after using a hack in order to use the iPhone with an unauthorized provider's SIM card which is a violation of the software license agreement.

If you are such a "hardcore" customer, you would know this and most "hardcore" customers don't violate Apple's software license agreement which you had every intention to do.

Best of luck trying to explain all this with your class action law suit. LOL!

There is nothing or very little you will get from my side in this situation - especially someone who is threatening lawsuits.

People that do this over Apple not providing a removable battery which can be determined before making the purchase and even if not, the iPhone can be returned within 14 days after the purchase for credit less a 10% restocking fee if opened is a big joke. The same for someone threatening a lawsuit who is expecting warranty coverage for an iPhone purchased in the U.S. which was taken to France to be used in France in the same way I'm provided warranty coverage in case of a warranty claim. This is called frivolous and ends up costing everyone more since Apple must pay to defend themselves over this garbage.

This isn't a failure after it was working properly. Apparently you received an iPhone that is defective which also happens. The repair shop at the Mercedes dealership where I live is just as full and busy as any other repair shop.

Your lawyer buddy is correct - your intention to hack the iPhone does not constitute any violation of the warranty which is not what I said. I said you are in France with an iPhone that was purchased in the U.S. and is covered by warranty when in the U.S. only.

Why doesn't your helpful lawyer friend in NY help you out with this? You can ship your iPhone to NY and your friend can have your iPhone repaired or exchanged under warranty by Apple for you and then ship it back to you in France so you can violate Apple's license agreement by hacking your iPhone. And as you now know and your lawyer friend confirmed, hacking your iPhone will void the warranty from that point forward.

A hardcore customer to me doesn't violate Apple's license agreements regardless how many Macs they have purchased. The number of Macs purchased is a choice but that alone or anything else for that matter does not entitle someone to violate a license agreement.

I believe you are correct about this which I forgot about - an iPhone purchased in the U.S. must be activated with AT&T in order to be repaired or exchanged under warranty. Using the touch screen isn't required for this activation process but your friend in NY can confirm this.

I do not belive you must activate your phone to get warranty work...

HOWEVER

If your friend take the phone to NY he may very well be denied service due to the SIM hack installed.

I'm not sure who you are asking to confirm this but I can't confirm anything in this regard - I'm not an Apple employee. As provided, you need to contact us as in Apple to confirm this.

begmax wrote:
Indeed I couldn't wait for the iphone, which is no crime by itself. I called a friend attorney in NY which told me that the intention of hacking the iphone does not constitute any violation of your warranty. As long as I didn't perform the hacking itself, the warranty should still stand, at least that's what he believes. Therefore my claim seems to be relevant. Once I get a working device, hacking it would indeed be a void, but that is not my situation yet.

He's right and he's wrong. The licensing agreement every iPhone users signs up for states that you are not allowed to rewrite any of the code. Doing so immediately revokes your license. While Apple may still be on the hook to fix the screen, they have the right to remove the iPhone OS before they give it back to you...

I would also like to add one thing:

You must have done the hacking yourself. You are using it in France and your freind bought it from Apple for you.

The only way to get the phone working off an authorized network is:

a) Hack it yourself
b) buy it hacked

In option A you lose your license to the software. In option B you bought from a non-authorized dealer so no warranty. Either way your fubar.