Fax not sent. Modem hangs up before transmission

Try a different FAX number to another company if that is possible, to exclude the possibility that the one you are dialing to is causing the problem.

Or try disconnecting the DSL and just plug in the phone line only.

Message was edited by: roam

I have the exact same problem....and the solution suggested to try a different FAX number does not work either. I tried to send a fax to a mobile phone (nokia communicator 9300i -which is tested to work well at receiving faxes from various other numbers) and the MacBook modem hangs on in the middle of the sending. Absolutely the same problem...and so far I found no solution.

One difference though: I am connecting (for the purpose of sending the fax) with the Apple USB modem to a normal telephone line.

Please, if someone out there can contribute some suggestions/advice there will be at least 2 happy users here.

Thanks.

Message was edited by: D.M.

Message was edited by: D.M.

Hi DasColeman!

You cannot be connected to the Internet, while you are sending a FAX.
You must use a Dial-Up connection, to FAX.

Not all DSL Cable Modems can be configured to send a FAX using the Panther 10.3.x FAX function.

Review this KB Article Can I fax with my cable, ADSL, DSL, or ISDN modem using Mac OS X 10.3?.

I have DSL as well, and when I want to send or receive a FAX, I disconnect the Ethernet cable from the Mac Ethernet port, plug a wire from the wall jack to the Internal Modem port on the Mac.

I have a two port Splitter/Filter plugged into the wall jack.
The Cable/DSL Modem wire, is always plugged into one of the ports on that splitter.
When I want to use the FAX function, I plug the telephone wire into the other port, but I do not unplug the Cable /DSL Modem.
The Splitter/Filter may not be a necessity. If you don't have one, just unplug the Cable Modem wire from the wall jack, and plug in the telephone wire.

I then set the Network System Preferences, back to the Internel Modem, deselect the Built-in Ethernet, selecting Internal Modem, and dragging it to the top of the window.

This of course will disconnect the Mac from the DSL connection, and you can then use the Internal Modem to send or receive a FAX.

Also review this Topic Faxing, for additional tips.

Additionally, when you enter the recipient FAX number, use this format 1-area code-xxx-xxxx.

ali b

I am also having troubles with faxing with Apple's external USB modem.

With some numbers it just won't fax, makes a connection but does not start sending.

An example is +31 70 3475708, you will not be able to get a fax to that number with Apple's external USB fax modem. I have tried it with both the OS X 10.4.11 integrated fax solution, and Pagesender 4.1.1.