Eye-One Pro device not recognized

Using Printproffiler, I have the same problem :Eye-one Pro is not recognized (but Eye-one display is recognized !?)
Is it a driver problem ?
Waiting progress...

I use the *Eye-One Display 2* and it is clearly not Leopard-ready.

They only way I can get it to work at all is to uninstall all the components, then reinstall everything. I am then able to use and create an ICC profile +exactly once.+ Every subsequent attempt results in this sequence:

1. Launch Eye-One Match
2. Get dialog box telling me my ICC profile is too old with button to "Launch Eye-One-Match"
3. Click button to "Launch Eye-One-Match"
4. Dialog box disappears.
5. Repeat with same results.

I've posted two tickets at X-Rite over the past month with a generic response to the first and no reply at all to the second.

I'm extremely disappointed with the poor response from X-Rite on this. Meanwhile, I'm running longer and longer without a calibrated monitor, since uninstalling the software, then reinstalling it repeatedly gets old fast.

Had the same 1-5 problems. Downloaded and installed Eye-One-Match 3.6.2 from Xrite site. It seems to have fixed the problems. Hope its not temporary! Try it and good luck.

Disregard Mac OS 10.4.8 in previous post. I am running Mac OS 10.5.1

No change with the Eye-one-Match 3.6.2 : Eye one pro (ES-1000) is not recognized and Eye one display is recognized !

Hello,

I am using the Eye - One Pro Device and also the Eye - One Display. dont have any Problem with Mac OS 10.5.1.

Did you delete the preference - File?

Library/Preferences/Eye-One Match 3?

The Epson RIP isn't ready for Leopard yet. You can check their site; they say RIP updates are coming but there's no date.

Note also that there are beta Epson drivers for printing photos... they are easy to find on the Epson UK site, but no to easy on the US site. You want the 6.x series drivers, NOT the 3.x series drivers.

As far as monitor calibration, I have an Eye One 2 that works just fine on Leopard. I'm using Eye One Match version 3.6.2; I never had any issues with crashing.

As far as progress... well it's an OS upgrade. These things take a little time for all software to get upgraded. Some move faster than others. If you don't want a little pain, don't live on the bleeding edge 🙂

I too am having issues, I use the Eye-One Pro Photo spectrometer for monitor calibration and print profiling, and the Eye-One Match 3 software, will start up but will not recognize the device, however the system profiler will show that the eye-one is attached in the USB device chain, I have sent an e-mail to X-Rite to see if they can help solve this problem, it appears that the Eye One Match 3 Software does not know how to talk to Leopard and the attached devices


Any Ideas?

Hello,
Yes,I have delete all preference files referring to the spectro (Eye one & GretaMacbeth), but the problem is always the same although the device is shown in system profiler

I have recently purchased a new mac book pro running osx 5.1
I've installed eye-one match version 6.2.1 and have not been able to run a successful calibration. I have re-installed the software with out any luck.
I've also tried repairing disk permissions which didn't help either.
The one thing that I couldn't do, which was suggested in this thread, was to locate and remove the eye-one file from the preferences folder. Could this be a clue? Any help would be greatly appreciated as at the moment I have 400 dollar piece of plastic sitting on my desk .

I am having the exact same problem and I am really upset about this. I paid over a thousand bucks for my i1 photo and I can't even use it now. I haven't tried using it since I upgraded to 10.5, but I should have known. I just keep getting the "device not found" in the startup window so I upgraded to the eye-one match 3.6.2, that is even worse. It takes forever to open or stops responding altogether, if it does open I get the same message. I just bought a new epson printer and I was planning on making some profiles for it today, guess not. This is the reason I bought a Mac in the first place, to avoid crap like this.

I have been in contact with x-rite for over a month now, trying different things, i will post a successfully solution here if i ever get one.

Did you get anywhere with your eye one pro? I just bought an Eizo CG241 Graphics Display and an Xrite Eye One Pro. When I launch Eizo it is supposed to see the Eye One. It doesn't. I downloaded the eye one software and my computer doesn't see it either. Xrite has no solution. I can't calibrate my monitor. What did you do?

I downloaded the current software for eye one. My apple does not see it. I am using an Eizo CG241 Monitor. No one knows what to do. Do you have a suggestion? Thanks.