How can I print to HP Photosmart 8750 Professional printer?

Question

How can I print to HP Photosmart 8750 Professional printer?

Hello to all.

I have a G3 400 mhz. Blue and White, with Sonnet upgrade to G4 1 gig. Print jobs stopped on HP Photosmart 8750 Professional printer, possibly after upgrading to OS 10.4.10 (printer connected via USB). After reading discussions on this forum, I reset printer system, started from OS disk and repaired permissions and hard drive, ran Tech Tool Pro, did an Archive and Install, downloaded latest drivers from HP, etc. etc.

Now, in HP Setup Assistant, printer is not listed in window, therefore unable to continue with installation. Printer does not show up in Print and Fax and I cannot add printer, as the driver is never installed. Purchased a new USB 6 ft. cord (only 6 ft. allowed for this printer).
Have not used it, as I cannot plug it in until printer listed in window and recognized. Upgraded to 10.4.11, hoping it would solve problem. No such luck. Printed a sample page and test page, and printer worked. Please send detailed instructions, listing each step in successive order. Thank you for your efforts to solve this problem.

Versatile Lady

G3 Blue & White 400 mhz, Mac OS X (10.4.11), Sonnet upgrade to G4 1 gig

Posted on Nov 25, 2007 6:03 PM

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Answer 1

Nov 25, 2007 8:12 PM in response to versatile lady

Have you used the HP 10.2-10.4 installer for Mac?
ftp://ftp.hp.com/pub/softlib/software5/COL10885/ps-31553-2/HPPhotosmart_Installer10.2-10.4.dmg

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Answer 2

Nov 25, 2007 10:59 PM in response to versatile lady

Thank you to Donald Palmer.

Once again, I tried to install the ftp://ftp.hp.com/pub/softlib/software5/COL10885/ps-31553-2/HPPhotosmart_Installer10.2-10.4.dmg driver from HP, but HP Setup Assistant
states "No device found". Tried "Rescan USB", but no luck.

When installing the driver, there was no 8700 in the list of Photosmart printers, just up to 8200. However, I tried again, hoping this driver would work. I have a Photosmart 8750 Professional Printer. The HP literature cautions against connecting the USB cable at the outset, cable only to be connected after printer recognized in the HP Setup Assistant. Is it possible to connect the USB cable before running HP Setup Assistant, or would this harm the printer? Perhaps I should ask this question of HP. Just thought someone would have knowledge about this issue. Thanks!

Versatile Lady

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Answer 3

Nov 27, 2007 7:39 PM in response to versatile lady

Have you tried the printer reset function?
http://www.info.apple.com/kbnum/n301185

I'm sorry didn't see you have already done this

Message was edited by: Donald Palmer

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Answer 4

Nov 27, 2007 7:52 PM in response to Donald Palmer

10.4.x supports the 8700 printer series and has a driver built in for it.
It will not hurt the printer to plug it into the computer at anytime. I have the hp Photosmart 3310 and it doesn't give a hoot about this.

I would do this.
Do this without the hp installation program.
Restart the computer,
restart the printer.
plug the printer into the mac and see if the mac will find it with these instructions.

This is Apple's instructions
1. Disconnect and reconnect every cable between the computer and the printer. Make sure all cables are firmly inserted.
2. USB printers only: Switch the USB cable connection from the current USB port to another USB port.
3. USB printers only: Open Apple System Profiler and click the Devices and Volumes tab. If the printer still does not appear, try a different cable.
4. Try to print again.

Once the printer connects you may want to install any specific hp stuff off the disk.

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