1798 Views 2 Replies Latest reply: Nov 26, 2007 4:46 AM by sZc
Well, I bought my new aluminum iMac 20" 2.4 GHz and it had 3 dead pixels all around the center of the screen. Paying all this money for something that company claims to be perfect is not acceptable. If you are graphic designer I am sure you'll notice it even if it's just one dead pixel. It's annoying and sometimes it seems like you don't see anything else except that dead pixel on the screen.
Anyway, after 7 days my screen started to flicker like crazy... 3 minutes intensive flickering, half of hour nothing and then it starts again...
I knew something is badly wrong with this unit. Went back to the Apple store here in Toronto. I have to say people at Apple store (Genius bar) were unbelievable polite and helpful. I haven't seen such a nice persons dealing with customers in my whole life. As soon as they plugged my iMac in, it started to produce some strange noise from inside the monitor/computer... not that usual Apple start-up chime sound, but something like computer was literally dying.
They said, this is more than enough for us to replace this unit completely, but even if you have just those 3 dead pixels (without all these additional problems), we would replace this unit for you. There is no fix for dead pixels, it is a factory error and even though some companies set some number of 3 or 5 dead pixels as acceptable, it IS NOT acceptable. It IS a screen anomality and it points out that something is wrong with the display and eventually it can lead to even worse screen problems... Their own words... I believe this is exactly what happened to me.
My advice: Go back to the Apple store, be polite, do not yell. Explain nicely that you paid all that money (prices are still pretty expensive like it or not), and you expect something that will not be on your way of doing your work properly, but something that will help you in your everyday work. Ask for a manager of the store if needed.
Same day I left the store with my brand new iMac, I didn't even have to wait because I already backed up all my personal info to an external HD and wiped it out of the old (broken) iMac. They brought me a new one while my old one was still sitting in front of me on the Genius bar desk.
I have to say I am unbelievable happy with this new one. Not a single dead pixel and that's exactly how it's supposed to be (trust me I know, I use computers last 18 years). Never ever experienced any single freezings or crash, nothing... Running Leopard and I am unbelievable happy.
Hope you'll get your satisfaction after visiting Apple store and talking to one of those Geniuses.