Contacting iTunes about a mistake

Question

Level 1

5 points

Contacting iTunes about a mistake

Is it possible to contact Apple/iTunes about a mistake they've made? In iTunes, on the 'Big Country' (the Scottish rock band) page there is some bizarre album by a group that uses the same name but has nothing to do with Big Country... the album art is just offensive and I would just like someone to take a look.

Is it even possible to contact iTunes?

PowerBook G4, 550 Mhz, 1 GB RAM

Posted on Nov 25, 2007 11:09 PM

Reply

Answer 1

Nov 26, 2007 7:15 AM in response to Ryan Smith10

Hey Ryan I would go to one of the links on this page http://www.apple.com/contact/ under *Sales and Technical Support.* You may or may not get a reply but if you are adamant you will actually get a human to respond to you (not just an auto-generated reply).

Hope this helps.
Trace

Reply

Answer 2

Alley_Cat

Level 7

20,548 points

Nov 26, 2007 10:07 AM in response to Ryan Smith10

Gosh

Their musical style has changed a bit if you mean the album with the donkeys.

AC

Reply

Answer 3

PT

Level 7

20,888 points

Nov 26, 2007 12:17 PM in response to Ryan Smith10

From the iTunes Store Terms of Service
http://www.apple.com/legal/itunes/us/service.html
"3. Objectionable Material. You understand that by using the Service, you may encounter content that may be deemed offensive, indecent, or objectionable, which content may or may not be identified as having explicit language. Nevertheless, you agree to use the Service at your sole risk and that Apple shall have no liability to you for content that may be found to be offensive, indecent, or objectionable. Content types (including genres, sub-genres and Podcast categories and sub-categories and the like) and descriptions are provided for convenience, and you acknowledge and agree that Apple does not guarantee their accuracy. "
which probably means, you can try and contact them, but they may not really care and chalk it up to the above paragraph.
Patrick

Reply

Answer 4

varjak paw

Level 10

170,200 points

Nov 26, 2007 1:06 PM in response to Ryan Smith10

Contact the iTunes Store customer support department through the form at the bottom of their web page and explain the problem to them.

Reply

Answer 5

Feb 15, 2008 8:53 PM in response to PT

'long time ago I bought Phil Keaggy's album "Acoustic Sketches", which is strictly acoustic guitar. At some point concurrent with an iTunes upgrade, the songs began to appear in my list labeled "Explicit", when they are only acoustic music. Any way to change the label on MY computer?

Reply