5 Replies Latest reply: Feb 15, 2008 8:53 PM by Molly K Crocker
Ryan Smith10 Level 1 Level 1
Is it possible to contact Apple/iTunes about a mistake they've made? In iTunes, on the 'Big Country' (the Scottish rock band) page there is some bizarre album by a group that uses the same name but has nothing to do with Big Country... the album art is just offensive and I would just like someone to take a look.

Is it even possible to contact iTunes?

PowerBook G4, 550 Mhz, 1 GB RAM
  • Trayce Conkle Level 1 Level 1
    Hey Ryan I would go to one of the links on this page http://www.apple.com/contact/ under *Sales and Technical Support.* You may or may not get a reply but if you are adamant you will actually get a human to respond to you (not just an auto-generated reply).

    Hope this helps.
  • Alley_Cat Level 6 Level 6

    Their musical style has changed a bit if you mean the album with the donkeys.

  • PT Level 7 Level 7
    From the iTunes Store Terms of Service


    "3. Objectionable Material. You understand that by using the Service, you may encounter content that may be deemed offensive, indecent, or objectionable, which content may or may not be identified as having explicit language. Nevertheless, you agree to use the Service at your sole risk and that Apple shall have no liability to you for content that may be found to be offensive, indecent, or objectionable. Content types (including genres, sub-genres and Podcast categories and sub-categories and the like) and descriptions are provided for convenience, and you acknowledge and agree that Apple does not guarantee their accuracy. "

    which probably means, you can try and contact them, but they may not really care and chalk it up to the above paragraph.

  • varjak paw Level 10 Level 10
    Contact the iTunes Store customer support department through the form at the bottom of their web page and explain the problem to them.
  • Molly K Crocker Level 1 Level 1
    'long time ago I bought Phil Keaggy's album "Acoustic Sketches", which is strictly acoustic guitar. At some point concurrent with an iTunes upgrade, the songs began to appear in my list labeled "Explicit", when they are only acoustic music. Any way to change the label on MY computer?