"...cannot be synced. The required file cannot be found"

Angua,

I experienced the same problem and solved it by Restoring my iPod. I could not find what was using up the space so I first reset the iPod ( http://docs.info.apple.com/article.html?artnum=61705) and then Restored ( http://docs.info.apple.com/article.html?artnum=60983) and that fixed the problem.

My problem also arose after an iTunes upgrade, so I assumed it was a corruption error with the space. I also sync my iCal calendars, Address Book and Photos, though.

Hmmm. Didn't catch the "PS". In this case you should use the "Restore" button in iTunes to completely erase the iPod. This function will then reapply the iPod software to the iPod and allow you to start over. In iTunes 7.5 on the Mac this button is available when you have selected the iPod in the left-hand pane.

My computer crashed when my iPod was plugged in. It seemd that my iPod crashed also. I tried restoring & resetting it but neither worked.I then tried syncing my playlist to the iPod. In iTunes it did sinc the music from my library but in iTunes my iPod music is displayed in my library but I can't choose any music (it's light gray). When I disconnect the iPod from my computer, my iPod reads 0 in music. I think I may be missing an iPod file or something. Any suggestions?

Message was edited by: CandymanDan

Hello,

I have had some problems with my 5th generation ipod. I just sent the ipod in for repair about a week ago and they decided that I needed a new one so they shipped me a new ipod. When I plug my ipod into the computer and error message pops up and it reads "Itunes has detected an ipod that appears to be currupted. You may need to restore this ipod before it can be used with itunes. You may also try disconnecting and reconnecting the ipod." This is the same error message I received when I had to ship my old ipod in for repair. I have restored my brand new ipod, and the message still pops up. It doesn't make any sense because its a brand new ipod. I think I have attempted every procedure listed on the support website. I have tried switching the usb cable, switching usb ports, uninstalling and reinstalling itunes, and shutting down my antivirus and firewall, and nothing seems to work. I know the problem is not the ipod, its my computer, but is there any setting I can change to maybe get it to recognize my ipod? Is there anything else I can do?

Hi,

My mother-in-law is having similar problems. She's telling me that her ipod won't sync with the computer, or that it will only put a few episodes of the "Dog Whisperer" on it, for which she has many more episodes. She's also said that she tried banging the iPod on the floor three times, which didn't help. Her next step is to throw it in the wood stove.

Any suggestions?

She's got an HP using Windows XP. She's tried restoring and all that stuff.

Thanks!

Ok you might be able to help me. I have been getting an error code and i called apple and they said the code means i have a corupted song. i ran a virus program and it didnt find it. waht should i do? i have already restarted my ipod 20 some times and re installed itunes and updated it and im getting a message that says reinstal itunes and i have 2 times now and am still getting the same problem wich is i cant sync. any advice to clear the virus and sync my dam ipod

I cannot sync mine either. It won't sync anything I have purchased from itunes

I found a solution for my problem with syncing error (iphone cannot be synced required file cannot be found) by selecting the option Advanced - Replace information on this iPhone for the Contacts. In my case this error was being caused by the photos from my contacts.

im having exactly the same problems as you! do you get "unknown error (1418)" when trying to restore, aswell as "the required file could not be found" whilst trying to sync?

its driving me mad!

Angua2 and others,

I'm currently experiencing the same exact issue. I receive this error when trying to sync my 5th gen iPod Classic:

"The iPod "Greg's iPod" cannot be synced. The required file cannot be found."

That's helpful. I called Apple tech support and they asked me to uninstall iTunes and re-install (this is afer multiple rounds of resetting and restoring the device to no avail).

This did not work, so I called back. They asked that I ship the device back because it's likely a hardware issue. So, that's what I'm going to do. It's not the solution I was hoping for, but I'm frustrated being stuck in this cycle of syncing several dozen songs and then seeing it crap out on me only to get that very generic error.

I'm crossing my fingers that they'll either fix the hardware issue or issue me a new one.

Good luck,
Greg

PS: Note that Apple only takes care of free shipping for 6 months after purchase; after that it's up to you to get it there and back. I fell 13 days out of that 6 month window and the base tech support couldn't override the charge, so it had to be escalated to a manager. Once escalated, the very friendly manager was happy to take care of the shipping for me. So, like a lot of things, just ask.

Got the same problem with my 5th generation Ipod(aka Ipod video). First, if i cant get the computer to detect the ipod i RESET it( http://docs.info.apple.com/article.html?artnum=61705). Then i try to sync ipod and after asyncing a couple of songs i get the error "...cannot be synced. The required file cannot be found" and then if i try to RESTORE my ipod to factory settings ( http://docs.info.apple.com/article.html?artnum=60983) i get "The ipod "Myname's Ipod" could not be restored. An unknown error occurred (1418)".

All this started with my ipod freezing when i was listening to it.

You know whats really sad though? I going to Asutralia tomorrow which includes one 20 hour flight. Great.