14 Replies Latest reply: May 31, 2008 8:12 AM by N8thefroguy
Kaderic Level 1 (0 points)
I just recently downloaded 3 songs, 2 of them have gotten the message, this file may be corrupted try again later. I've tried downloading those songs about 5 times each, does anyone know the answer to this?

MacBook, Mac OS X (10.5)
  • Timmy Y Level 4 (3,115 points)
    Try signing out and back into your account. Click your account name on the top right > Sign out. Now sign in as normal. Drill down on Store > Check for Purchases.

    See if this works.
  • Sam Gaines Level 1 (25 points)
    Hi Timmy,

    I've run into the same problem--8003 error, with the message that the download was stopped because the network was interrupted. But the network is fine. I tried signing out/signing in and checking for purchases, as you describe, but the same result occurs. Any other possible workarounds here?

  • jherbold Level 1 (0 points)
    I'm having the same error but only one a few of the downloads. I am downloading many things at the same time and only one or 2 of the tracks are giving me this "stopped (err = 8003)".

    Thus I assume its a server side (iTunes store) problem. Probably if I hit the gray arrow on the right to try the download again in the future, it will come through. Now I'm getting notifiers that iTunes is unable to check for purchases. Either the iTunes store severs are having problems for my ISP is.

    My suggestion to people having this problem is wait a while and try the download again (see below), particularly if you've successfully download purchases in the past. That approach is partially working for me now. A few hours ago all of the downloads stopped. Now I've gotten a few more before the errors are popping up again. Even if this is your first attempt, if you're at home, i.e., not behind a corporate firewall save yourself the hassle of reconfiguring your home network (plugging directly into your modem or disabling your router's firewall) and just try again later.

    In another forum I found a user ranting that he was buying the song/movie/whatever multiple times. In response to that: When you get one of these downloading errors you do not have to buy anything again. In left panel of iTunes, under the "STORE" heading click "Downloads". This will show you all the downloads pending and in progress. If any of them have problems you can use the "Resume All" button at the bottom to try them all again. Click the gray arrow circling back on itself at the right hand side of each item to restart the download of an individual item.

    Hope this helps

  • Kaderic Level 1 (0 points)
    It was my internet connection, I don't know what, or how it was prohibiting anything, but I did it on another connection and everything was perfect.
  • KOS-MOS lover Level 1 (0 points)
    Hi. I got this weird error (err = -100000). anyone knows what should I do with it?
  • KYR Level 1 (0 points)
    I'm having exactly the same problem, and have no idea what to do about it - would appreciate some advice!
  • appleoatmeal Level 1 (0 points)
    i also have a similar issue. any help?

    Message was edited by: appleoatmeal
  • infogeek2 Level 1 (25 points)
    I wrangled with Apple support about this. They set up a copy of my account and were able to download the song so they blamed it on third party software. I uninstalled all my antivirus, firewall and mp3 software but no luck. I tried my Leopard machine and no luck. I wiped my HD and reinstalled Tiger with only Apple updates and was able to download the song. I hope someone can help figure out what software is causing the problem.

    I am running:
    Intego Internet Suite: Net Barrier X4, Virus Barrier X4, Personal Backup X4
    Tiger 10.4.11 with all Apple updates
    More clocks, Flip4Mac, iRecordMusic, Desktop Transporter, NeoOffice, Opera browser, Mac Cleanse, Mac Tracker, Moody, Retrospect, Div X, Adobe Flash, Adobe Reader 8.1.2, Real Player, iSleep, Barquee, Knox, Drag Thing, Permanent Eraser, zs Duplicate Hunter, Scenario, Menu Meters, Logitech Control Center.
    Widgets: Seattle Traffic, ABC Radio, BBC Radio, Stocks, Clear Sky Clock, Weather Underground, Rob Rohan Chinese Flash cards,
    All software is up to date. Does anyone use any of these software programs?

    Message was edited by: infogeek2
  • volatilisanguis Level 1 (0 points)
    I have that Intego set of software and have the same problem which seems suspicious. Does anyone run Intego on Tiger? I also have the most recently updated Leopard.
  • infogeek2 Level 1 (25 points)
    I just uninstalled Intego Internet Barrier and rebooted my Tiger machine. After logging into the iTunes store, the song downloaded without problems. I might see if fiddling with Net Barrier will fix things.

    Thanks for your help! ig.
  • volatilisanguis Level 1 (0 points)
    I'm stupid. You can reinstall Intego. All you have to do is go to preferences under NetBarrier, disable it, download your music - and bingo it works. Then just re-enable and you're good to go. That was waaaay to simple, I can't believe I forgot that!
  • folkestoneflyer Level 1 (0 points)
    thanks for it, i will email intego. I think you can sort it by going into the antivandal setting and allowing itunes un restricted rights.
  • BayNiche Level 1 (0 points)
    I too have just recently had this error message and I appreciate the helpful tip. What I still don't understand is why there are only two songs I have problems with, all the others I have downloaded before & after I got the "err=-100000 message" have gone without a problem, - so if it is NetBarrier why does it only affect two out of 20 songs?

    Furthermore it is only just recently that this error message has occurred and it seems to me that this is something at the iTunes end, 'cause I haven't changed any of my settings or programs...
  • N8thefroguy Level 1 (0 points)
    I have 14 songs that won't download due to error -100000. I shut down all the security programs on my computer, and they still won't download and the support team isn't doin anything to help me. Can anybody else help me out?