problem sending email using Verizon email account in iPhone

Question

problem sending email using Verizon email account in iPhone

I'm going to be helping someone figure out why their Verizon email address isn't fully functional on their iPhone.

they can recieve email but not send it.

I don't own an iPhone myself but am tech savvy and am assuming this has to do with an improper outgoing server.

does this sound correct or is there some known issue with sending email from Verizon email accounts using an iPhone?

if so, would I need to edit this outgoing server info within the iPhone itself or would I need to do that on the person's mac first?

I believe the email account is working just fine on the computer, just not on the iPhone. And I believe that the accounts are sync'd from the computer to the iPhone automatically when you setup the iPhone, correct?

If so, why would this email account work fine on the computer but not on the iPhone?

Any help is appreciated. Thank you

Posted on Nov 28, 2007 6:08 PM

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Answer 1

Nov 28, 2007 6:19 PM in response to David Lawrence4

If Verizon is also this person's internet service provider, more than likely 25 is being used for the SMTP server port with the email client on their Mac. If so and Verizon's SMTP server is not authenticated, try using 587 for the SMTP server port instead. This should work to send messages with the email client on their Mac so make the changes there and then re-sync the iPhone to transfer the changed setting to the iPhone.

Or make this change to the account settings on the iPhone and if this is successful, no longer sync the account settings via the iTunes sync process or this change will be overwritten during the next sync.

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Answer 2

Damon M.

Level 4

3,705 points

Nov 28, 2007 6:21 PM in response to David Lawrence4

Here is an article from the apple support website that might help.
http://docs.info.apple.com/article.html?artnum=305634

Also, if the correct outgoing mail server is enter, check to see if server needs authentication or ssl.
Also, if trying to send mail outside the verizon network, you might need to use a different port.

Hope this helps.

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Answer 3

Nov 29, 2007 10:54 AM in response to Damon M.

thank you to both of you for your responses

I am trying this next week and will report back

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Answer 4

ainokea5

Level 1

0 points

Dec 2, 2007 9:50 PM in response to David Lawrence4

I'm having the same problem with sending emails out via my verizon account. I ran telnet from my terminal window on the laptop to find out which port I could connect to and determined that at least in my area I'll need to use port 25, but when I entered this into the iPhone I still could not connect to send the outgoing messages. Anyone else have any luck?

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Answer 5

Dec 5, 2007 4:02 PM in response to Allan Sampson

no joy today at all

I tried entering port 587 within Mail on the mac, and Mail wouldn't even send using that port.

I deleted the email account from the iPhone completely, then re-added it manually, and it wouldn't work/verify at all.

The iPhone needed the latest iPhone update, but the download speed was literally not much faster than a 56K modem, said it would take a couple of hours just to download the 160-ish MB iPhone update.

Re-syncing the mail account to the iPhone using iTunes didn't fix anything either.

So the iPhone can receive Verizon email, but cannot send.

Also, I set up Apple's Junk Mail within the user's Mail program, and when we re-synced it to the iPhone, it did not show up, the junk mail folder that is, as another folder next to the inbox on the iPhone. Instead everything went straight to the mail inbox on the iPhone.

How much will the new software update fix if anything at all on this iPhone? I left the person's house telling them to wait the 2 hours it would take to download the iPhone update, install it, and let me know how it goes.

very frustrating that I couldn't fix this problem

anyone have any input?

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Answer 6

Dec 5, 2007 4:09 PM in response to David Lawrence4

I've been receiving and sending Verizon email from day one (29 June). It works on both EDGE and WiFi. Had no problems setting it up. As you seem to have incoming working, here are the settings on my iPhone for SMTP server (outgoing):

host name: outgoing.verizon.net:25
username: (your email address without the @verizon.net)
password: (your password)

Advanced:
Use SSL: OFF
Authentication: Password
Server port: 25 (redundant, since it is in the host name field

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Answer 7

Dec 10, 2007 6:53 PM in response to Lawrence Finch

Thank you for the info on the outgoing, but could you tell me how to set up the incoming as well?

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Answer 8

Dec 11, 2007 4:38 AM in response to julsphone

Sure!

Incoming settings:
POP Account Information:
Name: The name you want in the header when you send mail
Address: Your full email address-e.g., My.Address@verizon.net
Description: anything you want (This will be the name in the list of mail accounts)

Incoming Mail Server:
Host Name: incoming.verizon.net
User Name: the first part of your email address-e.g., My.Address
Password: Your password to Verizon netmail or your desktop mail client

Advanced:
Incoming Settings
Use SSL: Off
Authentication: Password
Delete from Server: your preference
Server Port:110

I've noticed that Authentication is changed to "MD5-challenge response" after the first time mail is fetched, but this has not interfered with it working.

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Answer 9

Dec 11, 2007 9:23 AM in response to Lawrence Finch

Thank you so very much. It works!

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Answer 10

Dec 19, 2007 9:44 PM in response to Lawrence Finch

you rock! I have going crazy over this for 2 weeks
the apple store guys need to know this

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Answer 11

mostyn17

Level 1

0 points

Dec 26, 2007 6:13 PM in response to Lawrence Finch

is it just my phone or am I going crazy?...I can't find advanced settings on my iphone. I enter all the info in to set up the account and it wont go any further..it says something about ssl

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Answer 12

Dec 27, 2007 6:02 AM in response to mostyn17

Settings -> Mail Tap on the account to edit. Scoll the screen down to the bottom. "Advanced" is just about "Delete Account".

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Answer 13

Nathan C

Level 5

6,260 points

Dec 27, 2007 6:42 AM in response to sherrygilpin

sherrygilpin,

We do make an effort to keep up on different Internet Service Provider settings. However there are literally hundreds of thousands of different domains that are used for email. I know of at least one major ISP who has changed their mail server information 3 times since the iPhone was released in June. Other Internet Service providers may provide one email domain for all their customers, but have different mail server settings depending on what part of the country you are in such as cox.net. Others provide different subdomains with different email settings for different regions of the country such as rr.com.

Many of the larger ones we have available through the Mail Helper on the iPhone support page which can be found here:
http://www.apple.com/support/iphone/mailhelper/

Hope this helps,

Nathan C.

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Answer 14

Jan 3, 2008 2:27 PM in response to Allan Sampson

once I finally realized that the advanced tab was way at the bottom of the account info page on the iPhone, we were able to access the ports directly on the iphone and now it is sending outgoing mail.

sometimes, though, it says it was not able to deliver an outgoing message even though the email does indeed reach its destination

thank you for all of your responses.

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