25381 Views 14 Replies Latest reply: Jan 3, 2008 2:27 PM by David Lawrence4
If Verizon is also this person's internet service provider, more than likely 25 is being used for the SMTP server port with the email client on their Mac. If so and Verizon's SMTP server is not authenticated, try using 587 for the SMTP server port instead. This should work to send messages with the email client on their Mac so make the changes there and then re-sync the iPhone to transfer the changed setting to the iPhone.
Or make this change to the account settings on the iPhone and if this is successful, no longer sync the account settings via the iTunes sync process or this change will be overwritten during the next sync.
Here is an article from the apple support website that might help.
Also, if the correct outgoing mail server is enter, check to see if server needs authentication or ssl.
Also, if trying to send mail outside the verizon network, you might need to use a different port.
Hope this helps.
I'm having the same problem with sending emails out via my verizon account. I ran telnet from my terminal window on the laptop to find out which port I could connect to and determined that at least in my area I'll need to use port 25, but when I entered this into the iPhone I still could not connect to send the outgoing messages. Anyone else have any luck?
no joy today at all
I tried entering port 587 within Mail on the mac, and Mail wouldn't even send using that port.
I deleted the email account from the iPhone completely, then re-added it manually, and it wouldn't work/verify at all.
The iPhone needed the latest iPhone update, but the download speed was literally not much faster than a 56K modem, said it would take a couple of hours just to download the 160-ish MB iPhone update.
Re-syncing the mail account to the iPhone using iTunes didn't fix anything either.
So the iPhone can receive Verizon email, but cannot send.
Also, I set up Apple's Junk Mail within the user's Mail program, and when we re-synced it to the iPhone, it did not show up, the junk mail folder that is, as another folder next to the inbox on the iPhone. Instead everything went straight to the mail inbox on the iPhone.
How much will the new software update fix if anything at all on this iPhone? I left the person's house telling them to wait the 2 hours it would take to download the iPhone update, install it, and let me know how it goes.
very frustrating that I couldn't fix this problem
anyone have any input?
I've been receiving and sending Verizon email from day one (29 June). It works on both EDGE and WiFi. Had no problems setting it up. As you seem to have incoming working, here are the settings on my iPhone for SMTP server (outgoing):
host name: outgoing.verizon.net:25
username: (your email address without the @verizon.net)
password: (your password)
Use SSL: OFF
Server port: 25 (redundant, since it is in the host name field
POP Account Information:
Name: The name you want in the header when you send mail
Address: Your full email address-e.g., My.Address@verizon.net
Description: anything you want (This will be the name in the list of mail accounts)
Incoming Mail Server:
Host Name: incoming.verizon.net
User Name: the first part of your email address-e.g., My.Address
Password: Your password to Verizon netmail or your desktop mail client
Use SSL: Off
Delete from Server: your preference
I've noticed that Authentication is changed to "MD5-challenge response" after the first time mail is fetched, but this has not interfered with it working.
We do make an effort to keep up on different Internet Service Provider settings. However there are literally hundreds of thousands of different domains that are used for email. I know of at least one major ISP who has changed their mail server information 3 times since the iPhone was released in June. Other Internet Service providers may provide one email domain for all their customers, but have different mail server settings depending on what part of the country you are in such as cox.net. Others provide different subdomains with different email settings for different regions of the country such as rr.com.
Many of the larger ones we have available through the Mail Helper on the iPhone support page which can be found here:
Hope this helps,
once I finally realized that the advanced tab was way at the bottom of the account info page on the iPhone, we were able to access the ports directly on the iphone and now it is sending outgoing mail.
sometimes, though, it says it was not able to deliver an outgoing message even though the email does indeed reach its destination
thank you for all of your responses.