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MacBook keyboard stopped working

25456 Views 19 Replies Latest reply: Dec 24, 2007 3:47 PM by Angoose McGoose RSS
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Dr. Kellie Level 1 Level 1 (0 points)
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Nov 29, 2007 8:50 PM
I had a weird thing happen to me on my MacBook today. While doing some regular internet stuff like iChat and Mail, the keyboard stopped responding. The mouse pad continued to work normally. On a whim, I went to the iMac and then shared the MacBook's screen. I could type on the MacBook from the iMac. Then, once back at the MacBook, the MacBook's keyboard was again working! Has anyone else had a keyboard stop responding? Any thoughts on why, and why the screen share brought it back to life?
PowerMac G4, MacBook, iMac G5 (iSight), Mac OS X (10.5.1), PowerMac G3 Mac OS X (10.3.9)
  • Little Lord Faulteroy Level 1 Level 1 (0 points)
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    Dec 6, 2007 10:33 AM (in response to Dr. Kellie)
    yeah, like 2 million of us have had the same problem, it happened to me for the first time about a week ago and now it happens several times a day. supposedly its this new OS. 300+ improvements and your keyboard doesn't work. Rumor is an update will fix it soon.

    Message was edited by: Host
    PB 400mhz pismo & macbook 2.2ghz santarosa, Mac OS X (10.5.1)
  • woodward98 Level 1 Level 1 (0 points)
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    Dec 1, 2007 9:29 PM (in response to Dr. Kellie)
    Same thing here. I can't wait for a fix. There seem to be tons of other people with the same problem. Various reboots and whatnot fix it for some and not for others... I can't wait for a fix.
    Macbook Pro 2.6ghz New 10/26/07, Mac OS X (10.5.1), 250 GB
  • BarnetteBW Level 1 Level 1 (20 points)
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    Dec 2, 2007 3:03 PM (in response to woodward98)
    I called Apple Support today, and after doing what they told me I haven't had a problem since (knock on wood!).

    Try the following:

    1) Shut down your MacBook and disconnect everything (including power adapter and battery)
    2) Hold the power button for 10 seconds (resets something...don't remember what)
    3) Put the battery back in and plug the AC adapter back in.
    4) Turn on the computer and as soon as you press the power button, press in the following keys: apple, option, R, and P, and keep pressing. As soon as you turn on the computer, you normally hear the cool little apple chime. After you hear the chime, the screen will go black and act as if it's turning on again. Once the little Apple chime plays the second time, release the four keys.

    Hopefully this will correct the problem. I did it about five hours ago and haven't had any problems since.

    Ben
    MacBook, Mac OS X (10.5.1), 2 GB RAM, 2.16 GHz Intel Core 2 Duo Processor
  • deltatux Calculating status...
    Currently Being Moderated
    Dec 2, 2007 3:14 PM (in response to BarnetteBW)
    That something you reset is the SMC (System Management Controller), which manages your computer's power functions. It's like your BIOS in traditional IBM-based PCs.

    deltatux
    Apple Macbook, Mac OS X (10.4.11), Intel Core 2 Duo 2.16 GHz, 120 GB HDD, 1GB DDR2-667
  • Platinum Samples Calculating status...
    Currently Being Moderated
    Dec 3, 2007 10:53 PM (in response to Dr. Kellie)
    This happens on my Macbook if you zap it with any static... discharge before you touch your Macbook.

    Rail
    Mac Pro 2.66 4G RAM, Mac OS X (10.4.9)
  • Gerrit Groenhof Level 1 Level 1 (5 points)
    Currently Being Moderated
    Dec 6, 2007 12:56 PM (in response to Dr. Kellie)
    I have noticed that my keyboard freezes after the macbook goes into the disk-suspend mode.
    Thus, when the battery gets completely drained while the macbook is closed, the computer goes off, but the memory gets stored on disk. After powering on, I get back where I was. This happens quite frequently, as the battery drains fast even while sleeping (blinking ligth). Much faster than the ibook did at least. Anyway, after the macbook is back on and working I experience the keyboard freezes. Shutting down and restarting solves the problem for me and the keyboard no longer freezes.
    macbook, Mac OS X (10.5.1)
  • atasm Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 8, 2007 5:42 PM (in response to Dr. Kellie)
    Add me to the list... With a brand new macbook with leopard installed by apple. Th keyboard stops working suddenly for 20 to 60 seconds. Starting again the computer fixes temporarely the problem. Very annoying.
    MacBook, Mac OS X (10.5.1)
  • AriF01 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 8, 2007 11:25 PM (in response to BarnetteBW)
    BarnetteBW wrote:
    I called Apple Support today, and after doing what they told me I haven't had a problem since (knock on wood!).

    Try the following:

    1) Shut down your MacBook and disconnect everything (including power adapter and battery)
    2) Hold the power button for 10 seconds (resets something...don't remember what)
    3) Put the battery back in and plug the AC adapter back in.
    4) Turn on the computer and as soon as you press the power button, press in the following keys: apple, option, R, and P, and keep pressing. As soon as you turn on the computer, you normally hear the cool little apple chime. After you hear the chime, the screen will go black and act as if it's turning on again. Once the little Apple chime plays the second time, release the four keys.

    Hopefully this will correct the problem. I did it about five hours ago and haven't had any problems since.

    Ben


    This really works on my MacBook, 6 days without sleepy keyboard.

    thanks Ben.
    MacBook, Mac OS X (10.5.1), 4 GB RAM, 2.2 GHz Intel Core 2 Duo Processor
  • FL_MacTech Level 2 Level 2 (230 points)
    Currently Being Moderated
    Dec 9, 2007 5:01 AM (in response to Platinum Samples)
    It happens on my MacBook Pro as well.
    Macbook Pro C2D 2.4GHz, iMac C2D 2.0GHz, 8GB iPhone, Mac OS X (10.4.10), ACHDS ACTC ACDT ACPT ADC Select Member
  • Stephen Lee1 Level 1 Level 1 (5 points)
    Currently Being Moderated
    Dec 10, 2007 7:24 PM (in response to Dr. Kellie)
    Please fix this apple!!! I love apple, and this is REALLY bugging me.
  • AriF01 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 11, 2007 3:45 AM (in response to Stephen Lee1)
    Just reporting after i done the instruction which Ben posted.
    Well it been for more than a week and my keyboard hasn't facing any problem.
    maybe by reseting the pram could temporary fix this prob.
    MacBook, Mac OS X (10.5.1), 4 GB RAM, 2.2 GHz Intel Core 2 Duo Processor
  • Bearyung Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 13, 2007 12:56 AM (in response to BarnetteBW)
    My new MacBook coming with 10.51 also have such problem, they KB stop working for 30 - 60 second few times everyday. After I've tried the method BarnetteBW said, the problem solve for the first week, but after that, the problem appear again! Very annoying when I was doing a presentation on stage and could not type anything! Apple, please care.
    MacBook 2.2Ghz, Mac OS X (10.5.1), iBook G4 800Mhz
  • franksinatra2000 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 18, 2007 11:45 AM (in response to Dr. Kellie)
    same problem, tried Ben's fix. we'll see what happens.
    macbook, Mac OS X (10.5.1)
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