Leopard, InDesign CS2, and Xerox Phaser 6120 Broken

If printing works with the Generic PPD then it is likely the xc6120pstops filter that is casuing you trouble - as you determined.

In the Console application you can look for a crash log for the xc6120pstops filter. It should be under the ~/Library/Logs disclosure triangle.

Thanks xtrmtrk. The switch to a Generic PS Printer allowed me to print the postage I had in the queue. I've had the same problems as you. Now, if we can only get this to work all the time with the Phaser driver! When I get a chance, I'm going to call Xerox support to see if they have a fix (ha ha).

I'm having the same issue. Did the call to Xerox help?

I seem to be having the same problem with my Xerox Phaser 6120 although it is not application specific. xc6120pstops crashes even if I just print a test page. Generic postscript printer works fine. I've managed to set the printer default to use the duplexer via the web interface, but I'd still rather have full access to the driver.

The Crashreporter log (which oddly reports that xc6120pstops is PPC even though it should be Intel) indeed shows a crash, but I don't know how to interpret any of the detailed information:

Process: xc6120pstops [6211]
Path: /Library/Printers/Xerox/Filters/xc6120pstops
Identifier: xc6120pstops
Version: ??? (???)
Code Type: PPC (Translated)
Parent Process: cupsd [6156]

Date/Time: 2008-03-05 22:59:12.691 -0800
OS Version: Mac OS X 10.5.2 (9C31)
Report Version: 6

Exception Type: EXC BADACCESS (SIGBUS)
Exception Codes: KERN PROTECTIONFAILURE at 0x0000000000000000
Crashed Thread: 0

Thread 0 Crashed:
0 ??? 0x812a5bc1 0 + 2167036865

Thread 1:
0 ??? 0x800bb9e6 0 + 2148252134
1 ??? 0x800c31dc 0 + 2148282844
2 translate 0xb818b6ea CallPPCFunctionAtAddressInt + 202802
3 ??? 0x800ecc55 0 + 2148453461
4 ??? 0x800ecb12 0 + 2148453138

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0xb813d020 ecx: 0x00000000 edx: 0xffffffff
edi: 0xb81d8794 esi: 0xb81d8770 ebp: 0x8080d180 esp: 0xb7fffacc
ss: 0x0000001f efl: 0x00010246 eip: 0x812a5bc1 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000000

Binary Images:
0xb8000000 - 0xb81d7fe7 translate ??? (???) /usr/libexec/oah/translate

Translated Code Information:
Rosetta Version: 21.01
Args: Hermione 44 AK testprint.ps 1 AP DInputSlot= pserrorhandler-requested=standard nocollate com.apple.print.PrintSettings.PMColorMatchingMode..n.=0 com.apple.print.JobInfo.PMJobName=testprint.ps AP ColorMatchingMode=APApplicationColorMatching job-uuid=urn:uuid:1b35ef40-ebf4-379b-7024-3c89d9a29659
Exception: EXC BADACCESS (0x0001)

Thread 0: Crashed (0xb7fffacc, 0x812a5bc1)
0x00003088: /Library/Printers/Xerox/Filters/xc6120pstops : _main + 2172
0x000022fc: /Library/Printers/Xerox/Filters/xc6120pstops : __start + 392
0x8fc01048: /usr/lib/dyld : _dyldstart + 60
0x00000000: /Library/Printers/Xerox/Filters/xc6120pstops : + 0

PPC Thread State
srr0: 0x00000000 srr1: 0x00000000 vrsave: 0x00000000
cr: 0xXXXXXXXX xer: 0x00000000 lr: 0x00003088 ctr: 0x900210c0
r00: 0x00003088 r01: 0xbfffc900 r02: 0x0000000e r03: 0x00000000
r04: 0x00003ee4 r05: 0xa0022d34 r06: 0xbfffc920 r07: 0x00000012
r08: 0x00000008 r09: 0x00000000 r10: 0x90061160 r11: 0x8fc33c48
r12: 0x900210c0 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23: 0x00000000
r24: 0x00000000 r25: 0x00000000 r26: 0xbffff010 r27: 0x0000001c
r28: 0x00000006 r29: 0xbffff014 r30: 0xbfffc900 r31: 0x00002834

I am having the same problem. I called Apple and talked for an hour endlessly deleting my printer and starting anew. I downloaded their "newest" driver dated 2/11/08. It did no good. In fact it seems to display information that it is v1.0.3 in my printer utility, when the driver installation seems to indicate it would be 1.0.6a1 That's a guess based on the file name.

I then spoke with a very pleasant but not not mac-savvy or knowledgeable person at Xerox. Now I'm waiting a few hours to talk to a higher-level technoid. I'm also informed that since my printer is over a year old I'll have to pay $25 dollars to listen to them scratch their heads.

Mine complains : /usr/libexec/cups/.filger/pstops failed

Can anyone point me to how to read CUPS logs? I can't find them.

-- Gerry

Interestingly enough, I upgraded to the same drivers (1.0.3 dated 2/11/08 available from http://www.support.xerox.com/go/results.asp?prodID=6120), and now my "xc6120pstops" problem seems to have been fixed.

Just to be safe, I also rebooted after installing the driver, and uninstalled and reinstalled my network 6120 using bonjour.

I just did this, and it worked without a reboot.

Thanks for the info on the new download!!!... my printer wasnt responding either and i had to constantly bring things into preview to print... but now it seem to work fine, only time will tell

Hi, all:

I am having he same issue. Printing works for a while with the latest Xerox driver, then quits with the msg: "/Library/Printers/Xerox/Filters/xc6120pstops failed" - this is a real failure, I'm guessing, of Apple, as the same PDFs will print to the Phaser from any of my Macs running 10.4.11.

I tried setting up a generic postscript printer, bt kept getting "printer busy' messages even though it was not. Is there a specific way I should be setting up the generic PS printer?

Thanks, in advance...

Don

In addition to the "/Library/Printers/Xerox/Filters/xc6120pstops failed" error message, numerous times when I have attempted to print to the Xerox Phaser 6120, my Mac Pro has actually SHUT DOWN. This is disconcerting to say the least.