6969 Views 11 Replies Latest reply: Jan 3, 2008 4:22 PM by Slobodan Tabakovich
It's not part of OS X so it obviously is something you installed or installed by a third-party program you've installed.
CleanApp is a utility used to uninstall applications. OS X does not include any copy protection software, so whatever is there you're the one who installed it unless this is originally someone else's computer.
You need to be sure you remove all the elements of the software not just the startup item:
Uninstalling Software: The Basics
Most OS X applications are completely self-contained "packages" that can be uninstalled by simply dragging the application to the Trash. Most applications create preference files which are stored in the /Home/Library/Preferences/ folder. Although they do nothing once you delete the associated application, they do take up some disk space. If you want you can located them in the above location and delete them, too.
Some applications may install an uninstaller program that can be used to remove the application. In some cases the uninstaller may be part of the application's installer, and is invoked by clicking on a Customize button that will appear during the install process.
Some applications may install components in the /Home/Library/Applications Support/ folder. You can also check there to see if the application has created a folder. You can also delete the folder that's in the Applications Support folder. Again, they don't do anything but take up disk space once the application is trashed.
Some applications may install a startupitem or a Log In item. Startupitems are usually installed in the /Library/StartupItems/ folder and less often in the /Home/Library/StartupItems/ folder. Log In Items are set in the Accounts preferences. Open System Preferences, click on the Accounts icon, then click on the LogIn Items tab. Locate the item in the list for the application you want to remove and click on the "-" button to delete it from the list.
If an application installs any other files the best way to track them down is to do a Finder search using the application name or the developer name as the search term.
There are also several shareware utilities that can uninstall applications:
Look for them at www.versiontracker.com or www.mackupdate.com.
For more information visit The XLab FAQs and read the FAQ on removing software.
Ok, a little more research on this issue. Turns out that PaceSupport installs a kernal extension. I found it in System>Library>Extensions>PACESupportFamily.kext
This thing, whatever it is, has panther, tiger and leopard hooks.
Next question: If I simply remove this thing, do I screw up the OS or is removal harmless.
It looks like Tiger required it to be in StartUpItems but Leopard is using launchd to invoke it.
Any Unix superstars out there know the answer to this?
I removed both. The machine is fine. The console log shows that the kext is still trying to launch but errors out. No harm, no foul...
11/30/07 9:08:01 PM com.apple.launchd (com.paceap.pacesupport) Unknown key: ServiceDescription
11/30/07 9:08:01 PM com.apple.launchd (org.cups.cupsd) Unknown key: SHAuthorizationRight
11/30/07 9:08:01 PM com.apple.launchd (org.ntp.ntpd) Unknown key: SHAuthorizationRight
11/30/07 9:08:05 PM com.paceap.pacesupport can't find extension with identifier com.paceap.kext.pacesupport.leopard
11/30/07 9:08:05 PM com.apple.launchd (com.paceap.pacesupport) Exited with exit code: 1
I googled paceap.pacesupport with no returns. No help there.