Problem with CD drive and iTunes

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TES2007 Author

Level 1

0 points

Problem with CD drive and iTunes

Hello. Whenever I open iTunes, I get the message that "iTunes was not properly installed. If you wish to import or burn cds you need to reinstall iTunes." I have done this repeatedly and still receive this message. I tried to run a tv show that I purchased and it ran extremely choppy; almost like a slideshow. When I asked for help it told me to upgrade my version of iTunes which is exactly what I did and I still have the same problem. I did see a resolution that dealt with changing registry keys but that person seemed to lose all use of his CD/DVD drive so I didn't want to try that solution without asking first. ANY help would be GREATLY appreciated!

I ran diagnostics and got the following output:

Microsoft Windows Vista x64 Professional (Build 6000)
Hewlett-Packard HP Pavilion dv9000 (GD545AV)
iTunes 7.5.0.20
CD Driver Not Available
CD Driver DLL

Current user is not an administrator. (NOTE THAT THIS WAS TRIED WITH ME AS AN ADMIN LOGIN AND AS MY REGULAR LOGIN IN WHICH I AM AN ADMIN)
The current local date and time is 2007-12-01 20:04:57.
Video Display Information:

NVIDIA, NVIDIA GeForce Go 6150

** CD/DVD Drive Tests **

Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the "Add or Remove Programs" control panel.

Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the "Add or Remove Programs" control panel.

Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the "Add or Remove Programs" control panel.

HP DV9000, vista x64

Posted on Dec 1, 2007 5:25 PM

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Answer 1

djrath

Level 1

10 points

Dec 1, 2007 5:31 PM in response to TES2007

Hmm. Do you use your CD Drive for anything else like playing games or ripping CD's or something? Try reinstalling your device. Then reinstall iTunes. Make sure you are also plugged in correctly, sometimes the cords get bumped loose.

I would definitely test the drive to see if it works +at all.+

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Answer 2

TES2007 Author

Level 1

0 points

Dec 2, 2007 3:30 PM in response to djrath

Hi and thanks for the reply. I use the CD drive to create CDs and have done so successfully. In fact, after I started typing this, I tested it again by writing data files to a CD-R and did so just fine. Everything is plugged in ok - definitely. There's not much - it's a laptop with wireless keyboard and mouse.

Do you still think I should reinstall my device and then reinstall iTunes? I hate to risk making it worse on myself 🙂

Thanks!

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Answer 3

Dec 2, 2007 8:35 PM in response to TES2007

I have the same problem running on a homemade nvidia pc. I am going to try and update cd drivers from manufacturer NOT windows update or device manager.

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Answer 4

TES2007 Author

Level 1

0 points

Dec 3, 2007 5:12 AM in response to Paglialonga

Hi. Will you let me know how it goes? And, if it works out, to clarify, if I were to do this, I would try and update the CD drivers from HP, right?

Thanks!

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Answer 5

TES2007 Author

Level 1

0 points

Dec 3, 2007 7:08 PM in response to TES2007

Hmmmmm - I actually just installed the latest drivers as my machine is pretty new and I put on a new OS and all the latest drivers when I got it.....so that one is out 😟

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Answer 6

Dec 9, 2007 7:57 PM in response to TES2007

Hi,

Same problem here running Vista 64 on an HP dv6000...

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Answer 7

TES2007 Author

Level 1

0 points

Dec 10, 2007 2:53 PM in response to Mancinelli

I got the following email from Apple:

iTunes is currently not supported in Windows XP Professional x64
Edition or any 64-bit edition of Windows Vista. Features may or may not work
correctly. One example is reading or writing to an optical drive
(CD-ROM, CD-RW, DVD-ROM, DVD-RW). It's also possible iTunes for Windows may
not successfully install.

Unfortunately they don't state this when you download iTunes (that I know of) where it says Vista is supported. Maybe I missed the qualification. If you find a solution, PLEASE let me know and I'll do the same. Do you get choppy videos? I do. I burned them to DVD and they run fine on the same machine. However, if I run them from Windows Explorer or through iTunes -they don't run properly.

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Answer 8

kdances

Level 1

0 points

Jan 3, 2008 8:30 PM in response to TES2007

Hi. I kept getting the same message (error -43) about itunes. Went thru the suggestions on the help page and reinstalled about 4 times. Then I did a combined fix gleaned from reading a lot of posts (sorry I didn't keep track of all the names!) and it seems to work now (haven't tried the burning bit but the error message is gone). Because it was combined, not sure which was the critical fix bit.

The combined fix was to:
download and install gears for vista x64 (thanks polydorus)
uninstall itunes and quicktime
download combined itunes and quicktime (thanks, x!)
Then, when installing the combined itunes/qtime created a new folder (thanks -x!)
And used the right click to download as an administrator (thanks ceppes) - though on diagnostics it still doesn't think I'm an administrator!

Hope this helps.

I may be back if it doesn't burn!

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Answer 9

Jan 13, 2008 2:21 AM in response to kdances

POSSIBLE SOLUTION:

Should any annoyed soul who had this problem recently care to understand how this problem was solved, here you go:

SYSTEM CONFIGURATION:

* Windows XP
* iTunes 7.5

ERRORS & CODES:

* Type: Error; Event ID: 7026; Source: Service Control Manager; Description: The following boot-start or system-start drivers failed to load...Cdrom, imapi, redbook
* Type: Warning; Event ID: 263; Source: PlugPlayManager; Description: The service "apple mobile device" may not have unregistered

With that background in place, I basically had a totally inoperative CD-ROM; in fact, Windows did not even recognize that I had a CD-ROM drive whatsoever.

So, after much trial and error, I discovered the root of the problem. In the process of (a) installing iTunes and (b) attempting to uninstall it after it didn't work, it appears that iTunes didn't really complete the uninstallation procedure correctly.

What iTunes forgot to do was remove the "GEAR driver" which basically helps iTunes burn & rip from the CD-ROM. So, what I had to do was *manually remove the GEAR drivers*. Here's how I did it:

==================
Manual Removal – 32-bit
Vista, Server 2003, Windows XP and Windows 2000

WARNING: Modifying the registry can cause serious problems that may require you to reinstall your operating system.
We cannot guarantee that problems resulting from modifications to the registry can be solved. Use the information provided at your own risk.

Select Run... in the START menu, and type in regedit
This will start up the Registry Editor.

Delete the following key from the registry:
HKEY LOCALMACHINE\SYSTEM\CurrentControlSet\Services\GearAspiWDM

If present, delete the following key from the registry:
HKEY LOCALMACHINE\SYSTEM\CurrentControlSet\Services\GEARSecurity

In the HKEY LOCALMACHINE\SYSTEM\System\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-0 8002BE10318} key:
remove the GEARAspiWDM entry in the UpperFilters value. Note that the entries in this value are double byte.

In the HKEY LOCALMACHINE\SYSTEM\System\CurrentControlSet\Control\Class\{6D807884-7D21-11CF-801C-0 8002BE10318} key:
remove the GEARAspiWDM entry in the UpperFilters value. Note that the entries in this value are double byte.

In the HKEY LOCALMACHINE\SYSTEM\System\CurrentControlSet\Control\Class\{CE5939AE-EBDE-11D0-B181-0 000F8753EC4} key:
remove the GEARAspiWDM entry in the UpperFilters value. Note that the entries in this value are double byte.

Reboot

Delete GearAspi.dll from Windows\System32 folder

If present, delete Gearsec.exe from Windows\System32 folder

Delete GearAspiWDM.sys from Windows\System32\Drivers folder

Delete the Windows\System32\GEARAspi.dll value from the HKEY LOCALMACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs registry key

Delete the Windows\System32\Gearsec.exe value from the HKEY LOCALMACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs registry key

If present, delete the Windows\System32\Drivers\GearAspiWDM.sys value from the HKEY LOCALMACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs registry key

Reboot
======================

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Answer 10

Feb 9, 2008 11:09 PM in response to TES2007

The problem is the itunes drm driver GEARAspiWDM.sys is unsigned and cannot be loaded. Vista x64 by default does not allow unsigned drivers to be installed/loaded. Check your event logs and you will see many listings of it not being compatable and failing to load.

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Answer 11

Mar 15, 2008 3:32 AM in response to TES2007

I've been having the same problem. I was successful in getting my drive back by doing the following (but you need to uninstall itune):
solution
delete device
and open nofilters.reg in batch folder and say yes to merge
note:
*********Copy BELOW this line into notepad *****
REGEDIT4
[HKEY LOCALMACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"=-
"LowerFilters"=-
*********Copy ABOVE this line into notepad *****
Save to your desktop as "NoFilters.reg" without " "
Open the file, confirm you wish to integrate this file into your registry
and restart your computer.

I updated all my drives and installed the latest itune as of today. And again, my drive is lost, and the above fix does not bring the drive back. I own a ipod video and I use my new vista to synch my ipod.
If someone has a solution to have a dvd drive and itune on my vista computer, it would be greatly appreciated.
Many thanks, Manny

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