iMac refuses to start

It is an iMac DV 400 (G3) slot-loading. The internal hard drive boots from system 9.2, but I usually boot into OSX 10.3 from an external Firewire drive. When the power button on the computer is pressed the LED briefly lights, and there is a brief whirr that sounds like the hard drive trying to start. Have already consulted the Service Source manual for this computer; replaced the 3.6 V lithium battery and reset CUDA/PMU. No change…the LED still briefly lights but the computer does not start.

The troubleshooting section of the Service Source manual says that there could be a problem with the power-on LED alignment, and refers to knowledge base article 58622. Unfortunately I cannot find article 58622 on the Apple website or anywhere else on the web. Can someone tell me where to find this document?

Is it possible that the new lithium battery has to be charged by the computer before it can work properly? Any other suggestions as to what might be wrong? This computer exhibited the same symptoms a few weeks ago but eventually started after disconnecting external Firewire and USB devices (not so this time).

The computer definitely is getting some power because the LED lights briefly.

iMac DV 400 (G3), Mac OS X (10.3.x)

Posted on Dec 5, 2007 12:43 PM

Reply
3 replies

Dec 6, 2007 6:06 AM in response to meaka49

http://docs.info.apple.com/article.html?artnum=106464 will give more information on startup problems.

Unfortunately, the symptoms suggest a failed PAV board, especially since the problem appeared out-of-the-blue.

If you're comfortable diving into the "innards" of the machine, a PAV board can be purchased on eBay and replaced by doing a search on the net for iMac PAV board replacement.

David

Dec 6, 2007 6:32 AM in response to meaka49

Hi and Welcome,

When I've seen that power button problem it's pretty obvious since the travel on the power button is clearly limited. Actually in a few instances there was chocolate sauce and the like restricting the travel.(I do work in a kindergarten) You must have the bottom off since you reset the PMU just check to see that there's a little pretravel in the inner button before you feel it contact the tactile switch.

I also notice that in certain versions of the Service Source the following has gone missing. It's referred to but a search turns up nothing. In other versions that I have with exactly the same title it's shows up:
"Resetting the Logic Board
Resetting the logic board can resolve many system problems (see
the Symptom/Cure tables for examples). Whenever you have a
unit that fails to power up, you should follow this procedure
before replacing any modules.
4 Unplug the computer.
5 Press (reset) the PMU button on the logic board.
6 Plug the power cord back into the computer and press the
power on button on the front of the computer. If the computer
powers on, go on to step 5.
Note:
If the computer won’t power up, reset the PMU again,
this time with the power cable plugged into the computer and
go on to step 4.
7 Press the power on button on the front of the computer again.
If the computer won’t start, go to the next step. If the
computer does start, you may have a bad battery.
8 Remove the battery from the logic board. Check that the
battery is good.
9 Wait at least 10 minutes before replacing the battery.
10 Make sure the battery is installed in the correct +/-
direction.
11 Power on the computer and test the unit.
Note:
This procedure resets the computer’s PRAM. Be sure to
check the computer’s time/date and other system parameter
settings afterwards."

If none of that helps David is probably right it's the PAV. My current fix for this however is to swap the board into a working 350 since there are a ton of the 350s becoming available for next to nothing as schools and graphics people phase out these iMacs. We however are still using them. Even running GarageBand and Tiger on them.

Richard

Dec 10, 2007 2:17 PM in response to spudnuty

Thanks for the replies. Apparently the PAV board is toast. I read in another thread here that it may be possible to bypass the PAV and connect (via an adapter) an external monitor to a cable inside the iMac (i.e., not using the existing external VGA port). I've started another (appropriately titled) thread to explore this possiblity.

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iMac refuses to start

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