Unknown error 5002

**THIS WAS THE EMAIL I REC'D BACK ON DECEMBER 13!!!!!!!!!!!!!!!!! They aren't working very fast on resolution. NOT HAPPY HERE EITHER!!!**

_____________________________________________________________________________
I understand your receiving error 5002 while trying to make purchases. I can
imagine how frustrating this must be

Apple is currently working toward a resolution for the issue you have reported.
You will receive an email after the matter has been investigated and further
information is available.

Thank you for your patience. Apple wants your iTunes experience to be as
enjoyable as possible.

Warmest Regards,

Michael
iTunes Customer Support
Tuesday - Saturday 11a.m. till p.m. (Central)
http://www.apple.com/support/itunes/ww

OS X Users: see this support topic: http://docs.info.apple.com/article.html?artnum=93069

Basically, it has you go into your iTunes Music folder (~/Music/iTunes/iTunes Music), and change the permissions to 700 (owner read/write, group read, everyone read). Once these are set, apply to all the subfolders (apply to enclosed). For Leopard users it's a little different. Do the same steps, except instead of group, mine was staff, and apply to enclosed items was actually under the "gear" icon (settings) at the bottom of the Get Info window. Good luck.

Windows users: this may apply to you. Try going into where all of your iTunes music is stored, right-clicking the root folder, change permissions (I think the Security tab) to where only you have full control and everyone/all others has only read/execute.

Hello, I just solved my "Error 5200" problem by following these instructions to repair the permissions of the iTunes Music Folder:

http://docs.info.apple.com/article.html?artnum=93069

I hope this helps other people!

I've had this problem for a couple days now. Handful of reinstalls and nothing works. Frustration. And of course none of the support documents have any solutions besides the ones you could guess for yourself even if you were a half wit .

Considering that I've been getting that same error on two different Macs (both of which have downloaded from the iTunes store before) and have been since yesterday evening, after having been searching the iTunes store only to have it suddenly lose the connection, I'm guessing the problem is on Apple's end, not ours. Either that or multiple computers running different operating systems all happened to develop the same problem simultaneously that happens to effect access to a common database...

mychembreakdown, i am having the exact same problem. did you recently upgrade your mcafee suite? are you using comcast cable? the only thing i did differently before downloading error was install new version of mcafee. tried to uninstall it..but still cant download from itunes. this started when i tried to download a free song.

Me too, same as all the other posters. Have run network diagnostics (ok), have made sure iTunes updated, have checked that iTunes is enabled for Windows Defender, has been 2 days since I could sign in and buy. Get either the 5002 unknown error message, get timed out, or sometimes get the "we could not complete your itunes store request,,,,etc. 10:30 am Vancouver, Canada time. Can't find any info from Apple on a solution, the usual ones anybody would try listed on there faqs does nothing.

I'm having the same problem with my iMac so it's not just a Windows issue. I got to this thread by searching error 5002. A couple of days ago I was downloading with no trouble and then within minutes I started getting the error message. I haven't been able to download since and haven't seen any solutions that work.

Same problem for me. I was on iTunes 7.4, all was well, downloaded some tunes. Then I upgraded to 7.5, tried to order some tunes, no deal. I googled the problem, tried some of the earlier fixes (changing from 1-click to shopping cart, then back again), and I still couldn't download music.

(There's definitely a problem with the world when it's easier to download illegally than to purchase music legitimately.)

I think they're making progress... I started getting error messages when I tried to look at my account info (which I hadn't been before), then I got a different error message instead of error 5002, and now I just got one that says the iTunes store is currently unavailable! Granted it's now more broken than it already was, but at least it changed, which means they're working on it...

I just bought something from iTunes and didn't get an error message!!! I don't know if Apple fixed it and it was just coincidence, but it started working again right after I went to edit my account information and billing information (I didn't change anything, but I went to the pages where I could have changed each of those and then clicked "done"), so if anyone's still getting the error it might be worth trying that.

Glad I found this forum. I've been having the same problem for at least 2 days. It will also not let me access my account info to try to check it or make changes. Will keep checking back here for help, or post again if the problem is resolved.

Thanks!

After trying to log on repeatedly to my country or payment info (so that I could try the fix listed above) and being refused, I decided to check out other itunes forums.

Apparently the error code for "we screwed up your account when you changed countries - haha, sucker!" is also 5002. I created a new account, used a different credit card, and submitted.

Guess what? iTunes works for me again. iTunes will just keep my other account and credit card information hostage for the rest of eternity, I suppose.

Anyway, if any of you have recently moved, inputted a new country with new credit card and new billing address (like you're supposed to!), that's probably your issue.

just did what you suggested - put my security number on my billing info and pressed "done". hey presto i am buying songs again! hope others read your message and have the same result. many thanks invisible girl

Has there been any resolution to this????? I'm getting same error
Could not purchase song title. an unknown error occured (5002) There was an error in the itunes store. Please try again later.

When I go into my account...problems there too. The itunes store could nto process your request please try again later.

HELP!!!