1 2 3 4 5 Previous Next 67 Replies Latest reply: Mar 23, 2008 12:10 AM by skicolorado1718 Go to original post
  • 45. Re: iPod Touch will not connect to WiFi network
    chillum Level 1 Level 1 (0 points)
    As one of those who cannot connect my iPod to the internet at home, I think your comments are unfair.

    Reading the publicity and promotional material for the product it is implied that you buy the product, take it home and voilà ! it connects to the Internet.
    Judging by the number of posts about the subject on this board alone that just isn't the case at all.

    The promo for the product does not mention changing the security system on your network or downloading firmware for your router or any other thing which has been suggested here.

    If you are supposed to know how to reset your router, change security levels etc then this should be made clear at the time of purchase.

    Friends with Windows laptops can come into my house and connect to my internet network without any problems, so I don't think it is unreasonable to expect the same from the iTouch.
  • 46. Re: iPod Touch will not connect to WiFi network
    A A P L Level 7 Level 7 (21,730 points)
    Well, commercials don't tell you ANYTHING about owning/using a computer.
    Car commercials don't tell you you need a driver's license.
    Food commercials don't tell you to set the over to 350° and bake for 30 minutes.
    For Sale signs on houses don't tell you about needing to deal with plumbing/electrical/roofing.

    There's some assumption that the more technical a product, the more knowledge needed.
    If you have a home wireless network, and don't know the password, you're in trouble.
    Sorry, I have yet to see anyone with decent knowledge not be able to make the Touch work on wifi.
    I've taken it all over LA and have yet to see a connection I can't use - if I know the password, or if the network is open.

    People can't expect to buy computers and other complex gear and not know anything.
    Apple saying "it just works" means that in the hands of someone capable, it does work.
    You can't give ANY computer to a person with zero knowledge and have success...
  • 47. Re: iPod Touch will not connect to WiFi network
    chillum Level 1 Level 1 (0 points)
    Quote : "Apple saying "it just works" means that in the hands of someone capable, it does work.
    You can't give ANY computer to a person with zero knowledge and have success..."

    I am more than "capable", thank you very much, and I have plenty more than "zero knowledge".
    I have a home network, and I have the password, DNS, IPS etc etc, and if a person needs to know more than that to set up their product then we have been misled by Apple's promo.

    To quote the User's Guide, which I have downloaded and studied -

    "Choose a wi-fi, wait a moment as iPod touch detects network in range, then select a network. If necessary enter the password and tap Join.....
    Once you've joined a network manually iPod touch automatically joins it whenever the network is in range...
    When iPod touch is connected to a Wi-fi network the wi-fi icon in the status bar at the top of the screen shows signal strength. The more bars you see the stronger the signal"

    When I read that's what I have to do (and no further information or instructions) that's what I expected to happen. However, I get the full-strength signal but cannot connect to the server, and judging by this board I am not the only one experiencing this problem.

    Your comparisons to buying a house, car or food are ridiculous and quite rude, I thought this place was intended to help people not try to belittle them.

    Message was edited by: chillum
  • 48. Re: iPod Touch will not connect to WiFi network
    A A P L Level 7 Level 7 (21,730 points)
    Whoa whoa whoa.
    Take a step back.
    Read my previous posts.
    I'm belittling nobody.
    EVERY single post here on wifi has been answered over and over by lots of helpful VOLUNTEERS.
    If you don't like my OPINIONS, then that's fine.
    But let's get real.
    There have been many folks here asking for wifi help, complaining about Apple, and they don't even know what wifi is.
    Some ask (after the initial post) where do I get the password?
    What is MY password?
    Where do I get wireless?
    Isn't wifi everywhere?
    Isn't wifi free?

    So look at those questions. Folks buy a Touch (or any other appliance) and don't know a thing about it.
    Then, when they realize - after being helped - that they need a wireless router, or a password, etc.
    That's like buying a car and then saying "I can't believe I have to buy gas - nobody told me"

    There are lots of legit technical issues here. Wifi is not always a simple task.
    Lots of smart people have been stumped here.
    I'm not bashing them or mocking them.
    Many of the posts end up being solved with some work.
    Just because wifi is based on standards, it doesn't mean it's always easy or fool-proof.

    So, don't take my reply the way you did please...
  • 49. Re: iPod Touch will not connect to WiFi network
    ads73 Level 1 Level 1 (0 points)
    Ppl, calm down! Everyone!

    The thing is: lots of people have problems with their iPod Touch and Wi-fi.
    Some of the people don't know much about networks, that's true.
    But some people here are really experienced and even this people don't get the wireless working.

    If so much people don't get it working and if other computers work smoothless, for me it looks like an iPod problem. I have not seen a response from Apple here, not even something like "we investigating this case". That's a shame ... for Apple, not for the people try to help others.

    I personally would like to say thank you to everyone who is trying to help!
  • 50. Re: iPod Touch will not connect to WiFi network
    A A P L Level 7 Level 7 (21,730 points)
    Apple will not do that.
    The troops keep on posting

    I personally don't like Apple's advertising that "It just works"
    Computers are complex things, and I make my living making them work.
    Sure, they're easier (IMHO) than Windows or Linux, but...
  • 51. Re: iPod Touch will not connect to WiFi network
    chillum Level 1 Level 1 (0 points)
    I was disappointed to read the comparisons you made when it is quite obvious that there is some sort of issue with iPod touch and wi-fi, regardless of the technical capability of the user.
    I sincerely appreciate the help people like yourself offer here on a voluntary basis, which is precisely why I was browsing the boards for help.
  • 52. Re: iPod Touch will not connect to WiFi network
    A A P L Level 7 Level 7 (21,730 points)
    If that were true, then nobody could make them work - most or many have.
    I get that it's frustrating.
    I have frustrations as well with technology the further I try to go.
    Just understand, hanging here for a long time can in and of itself be frustrating.
    This is why my mom has no cell phone, no car, and a DVD player that I bought her three years ago and is still in the box!
  • 53. Re: iPod Touch will not connect to WiFi network
    Dragon345 Level 1 Level 1 (0 points)
    My iPod touch works perfectly,but my iPod touch had the same problem once,but what I did was unpluged the electric inlet out of my Linksys router and my cable/internet modem and the wifi connection to my iPod touch worked!
  • 54. Re: iPod Touch will not connect to WiFi network
    Foxy_45 Level 1 Level 1 (0 points)
    odd ive never had this problem
  • 55. Re: iPod Touch will not connect to WiFi network
    StillPerceptions Level 1 Level 1 (0 points)
    My experience has elements of the posts from katfishy (post on Dec 31, 2007) and from ads73 (post on Jan 2, 2007). Please consider this information anecdotal and my thoughts on the matter as suppositions. I offer the particulars here only as another troubleshooting data point and possible workaround for some.

    Situation:
    We have two iTouch at home that had both been connecting through our wireless to the internet (Safari, iTunes, etc.) with no problems. Then, with no changes made to either of the two iTouch devices or the wireless setup, one iTouch could no longer connect to the internet.

    Symptoms:
    Still identified our home wireless network SSID automatically (check by SSID name)
    IP Address, Subnet Mask, etc. (in details area for SSID on iTouch) were all blank

    What did not help:
    Turning the iTouch off and back on again
    Resetting the iTouch network settings, rejoining SSID with same passphrase

    What helped:
    Brought the iTouch to another location (residence a few miles away) and connected to a wireless network with a different SSID than that used at home. (Safari, iTunes, etc.) all worked fine. Made no changes to any of the iTouch settings. Turned the iTouch off and brought it back home. When we turned it on again at home it immediately found the old home SSID and connected to the internet (Safari, iTunes, etc) with no problems.

    Thoughts:
    One (significant?) usage pattern difference between the two iTouch was the one that experienced continuous internet connectivity had been periodically connected to the wireless network with a different SSID at the 2nd residence/location. The iTouch that lost internet connectivity had only been connecting/disconnecting (via normal on/off use) from a single SSID (our home wireless one.)

    Is it possible that an issue exists where after many consecutive connects/disconnects to the same SSID something internal “hangs” and is subsequently “reset” by successful connection to a different SSID?

    Other data that may or may not be relevant:
    Both locations broadcast their SSIDs
    Location 1 (home): SSID has letters, numbers and underscore characters
    Location 1 (home): Uses WPA-TKIP encryption with 16 character passphrase
    Location 2 (other residence): SSID has letters only
    Location 2 (other residence): Open/no encryption
  • 56. Re: iPod Touch will not connect to WiFi network
    Challenger07 Level 1 Level 1 (0 points)
    After weeks of perfect connections, suddenly for no apparent reason, my ipod Touch failed to connect. The ipod touch was getting onto my wireless network, which is a linksys with WEP security and MAC address filtering, but not getting any web applications to work. Safari kept giving me the 'Safari cannot find the server' message.

    I followed Babbabresaur's advice and re-entered the DNS field to match the Ipod's IP address.

    It worked immediately! So, thanks very much for that. Brill.
  • 57. Re: iPod Touch will not connect to WiFi network
    FernandoDLC Level 1 Level 1 (0 points)
    As I was looking through these comments, one thing I didn't see was what I have found to be a pretty reliable way to get connectivity in the following conditions:

    1. if you can connect to the wireless router, but cannot access the internet
    2. and if when you look at the DNS settings in Settings/Wi-Fi, your connection, Details (touch right pointing arrow, DHCP, DNS, => it has multiple IP addresses
    3. and the first IP address is the local router's IP address, usually something like 192.168.0.1 (a non-routable address)

    ==> then, 100% of the time (for me), when I could otherwise not connect to the net, I went in and deleted that first address, leaving the second and third addresses in DNS.

    I was able to immediately access the 'net.

    Hope this helps some of you

    F
  • 58. Re: iPod Touch will not connect to WiFi network
    vichercules Level 1 Level 1 (0 points)
    FernandoDLC wrote:
    As I was looking through these comments, one thing I didn't see was what I have found to be a pretty reliable way to get connectivity in the following conditions:

    1. if you can connect to the wireless router, but cannot access the internet
    2. and if when you look at the DNS settings in Settings/Wi-Fi, your connection, Details (touch right pointing arrow, DHCP, DNS, => it has multiple IP addresses
    3. and the first IP address is the local router's IP address, usually something like 192.168.0.1 (a non-routable address)

    ==> then, 100% of the time (for me), when I could otherwise not connect to the net, I went in and deleted that first address, leaving the second and third addresses in DNS.

    I was able to immediately access the 'net.

    Hope this helps some of you

    F



    Thanks, that worked great. For whatever reason the DNS server address matching the router address created a conflict. Apple should fix this as many networks use the same device for DNS service and routing, but at least this is working.

    Thanks
  • 59. Re: iPod Touch will not connect to WiFi network
    gorkitek Level 1 Level 1 (0 points)
    Try this:

    Settings; General; Reset; Network - reset network settings