8 Replies Latest reply: Jan 28, 2008 12:22 AM by Snipereye64
JoeyDee Level 1 Level 1 (0 points)
Hey Folks,

While I was at the airport yesterday - some smart *** bumped into me and dropped my iphone on the ground (face first) and I got a scratch on the sreen maybe 2cm long and .5mm width (same depth, I would say - sorry for being very technical)...

Now when I turn on my iphone and when the light some on the screen there is a multicolor reflection coming from this scratch, which is super annoying cause when you are looking on your screen you can notice this multicolor reflection at all times.

So - how can I find a solution to this? Is there any? Or I just gotta live with the fact that I have a noticeable (and super annoying scratch on my screen).

Thanks,
-Joey

iMac G5 OS X - - MacBook Pro - - iPhone, Mac OS X (10.4.5)
  • Geffen Level 2 Level 2 (150 points)
    Theres really no way to fix a scratch on the iphone screen that i know of you can take it to the nearest Apple store or contact Apple they most likely will charge you $250.00 to replace the screen.
  • LeoC2 Level 1 Level 1 (85 points)
    One product that we use a lot on show cars both metal and glass is called ScratchX. It's made by Meguiar's and usually works very well to remove and fill fine scratches. http://www.meguiars.com/?auto-paint-cleaners/ScratchX. It's available in most better auto stores.

    Before bring it in to Apple it can't hurt to try it, if it doesn't work then you can bring it to Apple.

    Hint: one of the first things I did when I got my iPhone was to give it a coat of polish, front and back. A couple of layers and the phone is protected against minor abuse, just like protecting the paint on a car. I then added a screen protector and case and I'm sure my phone is well protected against the outside world.

    Leo
  • Smeagol7 Level 1 Level 1 (50 points)
    Leo,

    In your reply you mention the following:

    "Hint: one of the first things I did when I got my iPhone was to give it a coat of polish, front and back. A couple of layers and the phone is protected against minor abuse, just like protecting the paint on a car. I then added a screen protector and case and I'm sure my phone is well protected against the outside world."

    What did you use and how did you use it? Sounds like you do auto body work. Can you give the details and instructions on how to accomplish this.

    Thanks ~~~~ Gunny
  • JoeyDee Level 1 Level 1 (0 points)
    Hey Leo..

    Thanks for the msg... what bothers me about the scratch is the multicolor reflection from the light which makes it annoying... i could live with the scratch on the iphone just bothers me how when I look at the screen I see the colors bouncing from the glass from the light...

    If the product you recommended would fill will remove that shinny, colored reflection than I'll get it...

    let me know dude.
    -Joey
  • LeoC2 Level 1 Level 1 (85 points)
    Smeagol7 wrote:

    What did you use and how did you use it? Sounds like you do auto body work. Can you give the details and instructions on how to accomplish this.


    No I'm not in the auto body biz, I do make detailing products though and my hobby is customs and hot rods.

    I use a very high end polish that's not found in stores but can be bought online or by phone. The maker is Zaino Bros... http://www.zainostore.com These polishes and glazes form a very tough protective coat on high end finishes. The cars in this link http://dftowel.com/lsc are treated with Zaino so this should give you an idea what can be achieved.

    To protect the phone I first lightly wiped it down with a dilution of Dawn dish detergent which removes all greases and oils that may be on the surface. Just dampen a sponge and wipe the surface.
    I then polished and buffed with Zaino Z-2. This was done three times front and back.
    For the final coat I lightly applied Zaino CS which is a hard glaze and allowed it to dry for an hour before using the phone.
    The buffing towel used is a DF Concours Towel http://dftowel.com. (DON'T USE AN OLD T-SHIRT!!! IT WILL SCRATCH)

    These steps will form a very hard protective coat on the phone and yet it is optically clear. Fingerprints, dust, smudges, whatever just wipe right off.

    Leo

    Message was edited by: LeoC2
  • LeoC2 Level 1 Level 1 (85 points)
    JoeyDee wrote:
    If the product you recommended would fill will remove that shinny, colored reflection than I'll get it...


    I really don't know but I would say put a scratch in a test piece of glass and give it a try. If it fills the scratch then great. There are also other filler products you can try such as are sold for eyeglasses and such.

    Leo
  • cvmueller Level 1 Level 1 (0 points)
    I just sent my IPhone to apple to have the screen serviced. I recieved an email stating " Your IPHONE has been inspected by Apple technicians, who have determined that it has been subjected to accidental damage or misuse, which is not covered by the warranty or an Apple service contract. Therefore your product is being returned to you unrepaired. You should expect to receive it within two business days along with a letter that gives details of this assessment."
    My screen cracked in three places- I sat on the bench in a gym and the phone literally exploded- AND THE PHONE WAS IN MY FRONT POCKET!! If this wasn't a defect, I don't know what a defect is!
    The reason I am posting on this message is that someone said it costs $250 for a new screen?? Where do I have it serviced?
  • Snipereye64 Level 1 Level 1 (25 points)
    what i would do is find some kind of other defect in it, such as something id malfunctioning. apple will replace it. they did for me twice.