Printer "Supply levels" option produces no info

Question

Level 1

130 points

Printer "Supply levels" option produces no info

Hi,

Just upgraded from Tiger to leopard. But now I can't use the supply level check utility. If I go to System Pref and Printers, I see my printer and it has the latest driver installed. But when I go to supply levels, the info does not pull the data from the printer. It says "information Not Available".

Thanks,

Greg

iMAC, Mac OS X (10.5.1), 512 MB Ram, Combo Drive, miniStack 320 GB, iSight, Dell 2005FPW

Posted on Dec 9, 2007 9:21 AM

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Answer 1

GDykes Author

Level 1

130 points

Dec 9, 2007 9:27 AM in response to GDykes

The 'General' pane shows the printer vendor's latest driver version. However, 'Driver' pane under System Preferences shows my printer greyed out with no info in the box below. Wonder if this is a hint to my problem?

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Answer 2

Dec 9, 2007 9:29 AM in response to GDykes

I'm assuming this worked in Tiger? Sometimes if there are no supplies for the printer at the Apple store it will not work properly. It could be a driver issue if the drivers havent been updated for Leopard. While they may work to get the printer functioning properly, small peripheral functions such as supply levels might not be reported properly.

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Answer 3

BobP1776

Level 3

698 points

Dec 9, 2007 9:43 AM in response to GDykes

You could try removing and re-adding the same printer, but I suspect your problem is that the current "Leopard compatible" driver you have just doesn't implement that function yet.

Some of the printer and scanner vendors are scrambling to get drivers out now and some of the ones they are putting out work for the generic printing functions but not for some of the more printer-specific specialized features yet.

You might try sending a question to your printer vendor to see if they claim their current driver SHOULD support that function at the moment or not.

Also try power cycling your printer to see if it publishes that information afterwards.
--Bob

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