4 Replies Latest reply: Dec 10, 2007 3:15 AM by The hatter
carlovato Level 1 Level 1 (0 points)
I cant believe this. Ive tried everything. I cant find any way to open up a CD drive. That means no getting my CD based software to load , let alone playing a cd or DVD. We paid a lot for this machine. I dont remember requesting that they NOT install a Superdive. Am I doing something wrong? Ive tried to restart while holding the mouse clicker down. Ive even tried using Itunes to open the tray.....still ....not opening. This is leading me to believe there is NO CD/DVD burner/player in the machine. When I go to "about this mac" and look under "DiscBurning" it says: "No burning device was found"
Can anyone help with this ? How do I find out for sure if there is a drive at all?

Mac Pro Quad Core Intel Xeon, Mac OS X (10.4.11)
  • vince1327 Level 2 Level 2 (260 points)

    The easiest way to find out what's going on it to power down the computer and open the side door. Look near the top where the superdrive should be. Is it physically there? If it is, it might just be a loose cable. Firmly push in the data and power cables to rule out loose connection. If there is a physical drive there, and your sure the cables are connected, then it might be a dead drive. If this is so, contact apple and i'm sure they will replace it.

    Good Luck
  • LangMurf Level 1 Level 1 (20 points)
    Well, if a drive isn't showing up in System Profiler perhaps the cable is loose or disconnected. Open the MP and take a look. (See page 42 in the MP user guide to show you how to open the optical drive carrier.) There should be a drive there. If not, call Apple directly.

    Good luck,

  • myhighway Level 5 Level 5 (7,270 points)
    Hi carlovato!

    For a SuperDrive that's never been used, you might better look under "ATA" in System Profiler.
  • The hatter Level 9 Level 9 (60,845 points)
    Outside of the IDE cable or power not being connected, you may need to press and hold the SMC RESET button for 5 seconds. But first, check the user manual on how to access the two optical drive bays, which pulls or slides out, and see what is in there.