Windows does not recognize iPhone as a digital camera

Question

Level 1

14 points

Windows does not recognize iPhone as a digital camera

Hi Everyone:

So here is my problem. My PC does not recognize my iPhone as a digital camera, so I am having trouble figuring out how to transfer photos from the camera roll to PC. If I run the Windows Scanner and Camera utility while iPhone is connected, the utility does not find any digital cameras.

Here are the relevant details:

Windows XP Professional
I have reinstalled iTunes several times
All other syncing works flawlessly. iTunes recognizes my phone right away, songs, pictures, contacts, and calendar all sync smoothly.
I can not see iPhone in 'My Computer'

I'd appreciate any suggestions. Thanks!

Sony Viao, Windows XP Pro

Posted on Dec 11, 2007 1:09 PM

Reply

Answer 1

Dec 11, 2007 2:41 PM in response to LordNorth

I had the same problem, and I was able to fix it by using a tip I read here. Try connecting it to a different usb port, and hopefully your computer will then recognize it. Hope that works!

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Answer 2

viali17

Level 4

2,825 points

Dec 11, 2007 3:41 PM in response to LordNorth

When you ran the camera wizard did you have any photos on the phone that you took with the phone's camera? As it will be recognized only if you have new photos on it

Also is your iPhone updated to the latest software version?
Of course the problem might as well be the USB port as already suggested(make sure you are not using an external USB hub).

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Answer 3

LordNorth Author

Level 1

14 points

Dec 11, 2007 6:10 PM in response to viali17

I do have photos on the camera roll.

Switching USB ports has not helped.

I am not using an external USB hub.

This is really starting to bug me. Any other thoughts?

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Answer 4

Dec 11, 2007 7:22 PM in response to LordNorth

While the IPhone is connected to the PC just go to My Computer and Apple IPhone will be listed there. Just double click. There's your camera roll.

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Answer 5

LordNorth Author

Level 1

14 points

Dec 11, 2007 7:45 PM in response to stevenw56

As stated in my original post, iPhone does NOT appear in My Computer. That's part of the problem.

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Answer 6

LordNorth Author

Level 1

14 points

Dec 11, 2007 7:52 PM in response to LordNorth

So just for reference, the problem has been solved. I don't know what changed, but tonight when I connected my phone, Windows tried to run the "found new hardware wizard." I can't explain why. I hadn't changed any settings since last night when I connected and reconnected my phone at least a dozen times. The only thing I did between then and now was shut down.

Anyhow, when the Wizard started, I remembered a tip I had found here several months ago when I was having a similar problem with my iPod. I directed Windows to search for drivers in C:\WINDOWS\inf. The wizard found whatever it needed in that directory and now my PC recognizes my iPhone as a camera.

Can't explain what changed, but go figure. Thank you Windows for being as inscrutable as ever.

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