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Unsupported Image Format help! - jpeg

I have this normal jpeg file 1600 x 1200 that I downloaded and imported into Aperture. The image worked fine in Finder, it didn't generate a preview/thumbnail but sometimes Finder doesn't always do that but I can open it up in Preview.app and view it just fine. The image also opens up in Adobe Photoshop CS 3 fine also, it just doesn't open in Aperture. In Aperture it will say "Unsupported Image Format" in white letters on a burgandy colored background where the image is supposed to be.

Below is a link one of the images I have this problem with but note that I have this problem with a lot of jpeg files just recently.

http://www.desktopextreme.com/photos/ToyotaCelica325200561606PM457.jpg

If you guys want more images that are facing this same problem I could post links to them but I think if we find the problem with one of the images then we would have found the problem with all of them.

Please any help as to why this is happening or and what I can do to fix it would be greatly appreciated!

Thanks,
- Jake

Mac Pro, Mac OS X (10.5.1)

Posted on Dec 12, 2007 7:05 AM

Reply
48 replies

Dec 27, 2007 5:01 PM in response to eb100

I am seeing this problem today, but it only happens after 1 - 2 hours or more of working in Aperture. An image with lots of adjustments is working fine, then suddenly I get the red screen and Unsupported Image Format message. Then immediately more and more other images, but not all at once, succumb to this disease. Restarting Aperture cures it. It happens on both my screens. I am beginning to suspect that something queer is going on in the graphics display card. Often there is a quick flash of the image and then, (guessing here) as the adjustments get turned on, the screen goes red. It is as if some adjustment cache or buffer is getting full up because of a memory leak or a failed clear command or what?

D2X NEF files. Aperture 1.5.6

Jan 4, 2008 12:34 AM in response to LurkingTom

I just got off my lazy * and upgraded to 1.5.6 and everything seems to work as it used to before my prior update. I was just too lazy to go through with registering Aperture to get 1.5.6 but glad things work again... On that note, why does Apple release broken code so often? They really got me one time with the Quicktime Java APIs and I was screwed for a while... Bad Apple, Bad Apple!

Jan 16, 2008 3:23 PM in response to BruceGarrett

Same symptoms here - 6x6 16-bit TIFF scans (8700x8700 pixels from my 8000ED) work once or twice per restart of Aperture, then they become "Unsupported Image Format" files. Can't even "open in external editor" them, though they're fine in CS3 and preview if I "export master", or for a click or two, if I restart Aperture.

Aperture 1.5.6 here. Currently have previews limited to 2560x2560, though I think I'll play with this setting tonight and see if it affects things.

Hope someone finds a fix for this - I'm happy with how Aperture handles my 35mm library, but it's essentially useless if I can't handle my medium-format stuff in the same application.

Will Ray

Feb 4, 2008 5:17 AM in response to eb100

I have just had the same problem occur although my images were already in a project in Aperture and in fact I have just received a photo book from Apple using some of the now affected images. I can open the jpeg image in Preview and CS2 but it shows as unsupported image file in Aperture which will not allow me to export any of these affected images for publishing to my web page. I have just installed OSX 10.5.1 - could this be the problem?

Mar 3, 2008 11:29 AM in response to mabou

Has anyone found a solution for this problem? I'm getting the same thing: have a project with several hundred photos; spent a couple of hours working alternately between Aperture and Photoshop with a variety of adjustments; suddenly I get the Unsupported Format message for EVERY photo in the Project. All other photos in the library are OK. I'm working with D300 NEF + JPEG. I have this same format in other projects but no problem.

The real "kicker": restored from a saved Vault (without reading this forum) and started working on restored photos. About two hours into it -- the same thing happened...

Mar 5, 2008 2:38 PM in response to eb100

OK, I'm not sure what's going on with this -- I just purchased version 2. New Aperture user. Two of my projects are just fine, but the third (a wedding, and complete with hours worth of editing in both Aperture and Photoshop CS3) I'm getting Unsupported Image Format. Original photos are JPEGS, as are the photos in the projects still functional. This seems to be a wide spread issue -- I'd really like to know if Apple is hearing these complaints and doing anything to address them. Immediately. My bride and groom really shouldn't have to wait until Apple comes out with a "fix" for the "bug" to be able to get their edited photos done (they've seen previews of the edits on my blog, which were housed in the Aperture Library). The speed is great and all, but if it's deleting my photos -- um, not worth it. At all. They may completely loose me on this one.

May 15, 2008 2:16 AM in response to eb100

Well, really just a workaround.

In experimenting with my cousin's Aperture problem of this same sort for 4 hours on a wonderful Friday night, we discovered that the only way to get around this (hold on to your hats) is to move the Aperture Library to the Desktop. Right click on it and Show Package Contents. Then choose one of the .approject files and Show Package Contents again.

At this point you want to copy (DON'T JUST MOVE) all the folders you see here into a new one on the Desktop and afterwards just do a search for all the masters (.CRW files) and move those into yet other new folders.

The workaround: re-import all the masters into Aperture again (start it up, it will create a new Library) and do your work ALL OVER AGAIN. All the .CRW files are fine, just for some reason his Aperture 2.1 decided to not produce previews for anything. In this workaround, everything's back to normal.

Unfortunately, since this is happening to the few, Apple may not come out with an update fix for months, which is a shame because now my cousin's looking at Lightroom (which I still think is inferior to this)

Let's all try to be patient...

Jun 23, 2008 8:29 PM in response to JustMeToday

So, I have another interesting and related problem-- I had my aperture library on a NAS disk connected via AFP. Since the performance was sluggish, I decided to buy a dedicated hard drive just for the aperture, then copied the entire aperture library over from the NAS to the firewire hard drive. Aperture worked fine on the NAS, but after relocating the library to the hard drive, all of my images are listed as "unsupported format." Mind you, this is a mix of tiff's, PSDs, Jpgs and MRW RAW files, all of which worked fine before. I have rebooted both the disk and aperture, thrown out aperture's preferences, etc. No change.

Any ideas?

Klaus

Jun 23, 2008 9:48 PM in response to kshuler

IN addition, redirecting BACK to the aperture library on the NAS disk STILL shows "unsupported image format" for ALL images in the library, as described above. All I did was redirect to a copy of that library, then redirect BACK to the original. Now ALL images on both the copy and the original do not work.... anyone have any ideas what is going on? I am using the newest version of aperture. So My entire aperture library in one fell swoop is GONE, although the MRW raw files that make up the majority of the images are all still present in the subfolders.

Klaus

Unsupported Image Format help! - jpeg

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