iTunes Freezes/Crash When Playing Music Video

Question

Level 1

140 points

iTunes Freezes/Crash When Playing Music Video

Hello,

I recently purchased "Timbaland - The Way I Are" music video from iTunes. I hit play, it plays about 20-25 seconds, and iTunes crashes.

I'm running Windows Vista 32bit, 2.4GHZ Core 2 Duo, 2GB RAM. I have the latest version of iTunes and Windows. One thing to note - it has very choppy playback. I also noticed this when trying to watch a Damages episode. Investigation led me to find that there are some video playback problems in iTunes on certain computers?

Oh, I do have an NVIDIA 8800GTS - for some reason, I remember that being part of the issue?

Any help would be greatly appreciated.

Cheers.

Macbook Pro, Mac OS X (10.4.8)

Posted on Dec 12, 2007 3:45 PM

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Answer 1

Matthew G Author

Level 1

140 points

Dec 13, 2007 8:59 AM in response to Matthew G

Any thoughts?

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Answer 2

barl0w

Level 1

10 points

Dec 14, 2007 11:05 PM in response to Matthew G

Sorry not of much help, but I have a similar problem.

Whenever I play video in my iTunes (podcasts mainly), video gets choppy, and eventually crashes iTunes with the error: iTunes has stopped working, etc.

iTunes 7.5.0.20 on Vista Ultimate x86 (32-bit)

Regards,

Scott

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Answer 3

Clubmud

Level 1

0 points

Dec 16, 2007 8:41 AM in response to Matthew G

I also have the same problem. I somehow fixed it about 2 months ago, but the crashing started up again yesterday while watching a video podsast, 20-25 seconds into it, bam!!

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Answer 4

rgwisk

Level 1

9 points

Dec 31, 2007 2:58 PM in response to Matthew G

Same problem here....start up a music video, even in a small window, and it plays for a second, gets choppy, then freezes iTunes and must be closed.

Hello iTunes people, your latest release obviously has a bug!!!!!!!!!!!! Fix it please!!!! I'm sure the artists out there won't be happy when people stop buying their videos since we can't watch them!!!!!!!!!!!!!!!!!!!!!!!!!!

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Answer 5

kababoo

Level 1

0 points

Jan 4, 2008 12:35 PM in response to rgwisk

Same issue. I just bought two seasons of a TV show for Itunes and have been struggling to get it to work. Similar symptoms. Before disabling Direct3D and DirectX, I received a white screen while playing videos and good sound. Now it plays for about 20 seconds and crashes. I tried moving files to a firewire hard drive, but I get the same results. Latest quicktime and itunes recently installed.

I thought it might be related to the Nvidia Nforce comment made by Apple support at the bottom of their performance doc http://docs.info.apple.com/article.html?artnum=305392
However, Nvidia clearly states on their site that it is an Apple problem. Not sure where to go with this. http://nvidia.custhelp.com/cgi-bin/nvidia.cfg/php/enduser/stdadp.php?pfaqid=2075

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