problem installing external hard drive

I'm trying to install a Acomdata external hard drive on my new Macbook (Mac OS X version 10.5.1).

Despite following the directions and completing the installation accordingly, and after restarting the computer, when I click on the desktop icon, "SecureHD Login", a "No Device Found" message appears.

Any assistance you could give me would be much appreciated.

MacBook Pro, Mac OS X (10.5.1)

Posted on Dec 13, 2007 8:18 PM

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12 replies

Dec 15, 2007 10:02 PM in response to sieve33

I meant "Disk Utility". Found under Applications | Utilities

If drives don't show up on the desktop, that's the next best place to look. It may see your drive, but not its partitions...okay, but to keep it simple. Open that utility with the drive connected and tell us what you see.

On a side note, it'd be a LOT faster if you took this in to a Genius bar or to a nearby friend with a computer. If it works on another computer, something's up on your MBP. If it fails with another computer, its the drive.

Dec 17, 2007 2:15 PM in response to Jefferson17

Same questions apply. I tried looking up your drive based on what you said, but there are about 9 models of the ACOMData 500GB external drive (USB, F/W, 'Hybrid', etc). Not knowing which you have makes it a little tougher.

That said, here's some basics to know (some are BASIC, but I have to say them):
If the drive can take an external power source/has a power switch it needs the external power. There are bus-powered drives out there (e.g. WD Passport drives).
If you're still uncertain, the size usually gives it away. Small (2.5" drives) are bus-powered. Big (3.5" drives) are not.
Bottom-line, no power, no drive.

Two, Leopard came with a bunch of new drivers. Some supercede the versions shipped with Tiger+ driver packages shipped with devices/available on manu. website. Here's a good rule of thumb:
Try your device before installing ANY software from the manufacturer. You may be surprised to see it work just fine.
What if you installed first? well, if the device is working, who cares? If it's not, you'll need to revert back to the old drivers. You can do this through Time Machine, or reinstalling driver packs from 10.5.1 or the Leopard install disk.

If you're still stumped, drive stuff like this is solved WAY faster in-person. We're talking hours, not days. Be it Genius bar or some local geek you know, give in-person a shot. Offer your geek friend food/beer and let them at least diagnose what's going on. They may tell you a better way to phrase questions to the forum/Apple support/ACOM support.

Finally, don't be afraid to try support from ACOM. You paid for it in the cost of the drive. Might as well.


None of those are silver bullets, but I hope they help.

Dec 18, 2007 8:05 PM in response to Jefferson17

Sigh. I think this SecureHD software does NOT work with Leopard. I get the same error message. The drive is set up with a fixed FAT32 partition with their software for both Mac and PC. It appears to DiskUtil as a CD named CD Part. They have their security software which is supposed to make the rest of the 500GB drive visible and mountable. Once there, you supposedly can remove security and reformat the drive. The other partition, named HD PART will mount if you enter in the default factory password, but the software exits under leopard with drive not found.

So Unfortunately, this drive software does NOT work under 10.5.1 with the most current patches. Grrrr. Their website makes not notice of 10.5 etc. which I'm guessing means they did not test this with leopard.

I'm going to boot into VMWare and try the XP version of this app. 😟

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problem installing external hard drive

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