6 Replies Latest reply: Feb 16, 2008 2:09 PM by Liz Bolyard-Mick
Liz Bolyard-Mick Level 1 (15 points)
I have an iPod Classic, 160 Gb. I purchased Sudoku from the iTunes store.

The game downloaded to my computer; and it shows in the iPod Games tab.

It appears to sync to the iPod, but in the iPod's games menu there is no icon for the game (just the black and white dice). When I try to play the game, I get the "This game cannot be launched error" with the prompt to reinstall the game.

Are there any fixes for this? I've tried all the troubleshooting in the support docs, and nothing seems to work.

iPod Classic, 160 Gb, Windows XP
  • The Mimico Kid Level 6 (10,325 points)
    Hi, Liz.

    I've tried all the troubleshooting in the support docs, and nothing seems to work.


    Have you referred to this article in the Apple Knowledge Base?
  • Liz Bolyard-Mick Level 1 (15 points)
    Yes, I've tried everything and the kitchen sink; still happens. I'm very unhappy with either the lack of aon-finish of a patch to fix this; or an actual sequence of instrutions
  • The Mimico Kid Level 6 (10,325 points)
    Can you confirm that iPod software v.1.0.1 or higher has been successfully installed on your iPod: iPod main menu > Settings > About > 3rd display screen (by selecting centre button twice)
  • Liz Bolyard-Mick Level 1 (15 points)
    Software versiom is 1.0.3.
  • The Mimico Kid Level 6 (10,325 points)
    If you've gone through all the steps described in this article in the Apple Knowledge Base, then contact the iTunes Store support team: http://www.apple.com/support/itunes/store/browser/

    Let them know what you've tried and that you have software v. 1.0.3. installed on your iPod.

    Good Luck.
  • Liz Bolyard-Mick Level 1 (15 points)
    Thanks for your suggestions; however none of them worked.

    I contacted technical support, and the only suggestion they had for me was to request a refund - because for some reason, unknown to them, the game doesn't work on my iPod.

    I'm not generally a ranter - I try to be polite to people, in person, on the phone, online - wherever, but I have to say that in my experience, Apple seems to have the worst support of any company with which I have ever dealt.

    After being told no less than eight times, by five different representatives from iTunes support, I was referred to technical support, who told me in essence, "tough cookies" (although the representative certainly didn't say that, he was quite polite).

    I had to double check that I was talking to "technical" support.

    I've been a faithful iPod user for many years; but this experience has certainly soured me. I will have to think long and hard before buying another Apple product if the support I have experienced is indicative of a typical support instance.

    Thanks again for your suggestions.