7405 Views 6 Replies Latest reply: Feb 16, 2008 2:09 PM by Liz Bolyard-Mick
If you've gone through all the steps described in this article in the Apple Knowledge Base, then contact the iTunes Store support team: http://www.apple.com/support/itunes/store/browser/
Let them know what you've tried and that you have software v. 1.0.3. installed on your iPod.
Thanks for your suggestions; however none of them worked.
I contacted technical support, and the only suggestion they had for me was to request a refund - because for some reason, unknown to them, the game doesn't work on my iPod.
I'm not generally a ranter - I try to be polite to people, in person, on the phone, online - wherever, but I have to say that in my experience, Apple seems to have the worst support of any company with which I have ever dealt.
After being told no less than eight times, by five different representatives from iTunes support, I was referred to technical support, who told me in essence, "tough cookies" (although the representative certainly didn't say that, he was quite polite).
I had to double check that I was talking to "technical" support.
I've been a faithful iPod user for many years; but this experience has certainly soured me. I will have to think long and hard before buying another Apple product if the support I have experienced is indicative of a typical support instance.
Thanks again for your suggestions.