Ipod won't work unless it's plugged into computer

Question

Level 1

9 points

Ipod won't work unless it's plugged into computer

i've been trying to fix my younger sister's ipod for awhile now, i've did the 5 troubleshooting steps or what not, i've called in, i've registered it to be sent to be fixed online, which never works (that's another story) it's an ipod nano second generation, and it will only work once you plug it into the computer, otherwise you get nothing. it won't turn on, nothing. but when it's plugged into the computer you can do anything, but as soon as it gets unplugged it will freeze at the screen you were on and stop working. i dont know what to do ! any suggestions ?

Message was edited by: lemondrops

Mac OS X, Mac OS X (10.4.10)

Posted on Dec 15, 2007 9:58 AM

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Answer 1

Dec 25, 2007 9:49 PM in response to deggie

I have the SAME problem too... its NOT the battery.. i JUST got this today.. 12/25/07 and I have been charging it... then, when it says its Charged fully, i eject it from the iTunes/USB... and then, I disconnect the USB cord... the the screen goes black, and Whatever was on the screen, breaks up.. and freezes.. then slowly dissapaits... and dissapears... I then cannot turn it on...

It ONLY works when I have it plugged into the computer and hooked up to iTunes.. Its making me mad, seeing as I have paid like $200 for an realiable iPod nano *2nd generation*..... Support does NOT help at all.. and when it is unplugged from the USB, it wont reset then... just when its plugged in...

I have a PC Windows XP and its a Toshiba.. Works fine... and the iPod nano is new... Please, if you can, help...

Thank you,
Elizabeth

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Answer 2

deggie

Level 10

167,543 points

Dec 15, 2007 10:19 AM in response to lemondrops

Sounds like a bad battery, if it is in warranty send it in for service.

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Answer 3

SNEWELL

Level 1

13 points

Dec 25, 2007 10:17 PM in response to csisvu016

I feel that my daughter, too is suffering from a problem like you all's. She recieved a brand new 3rd gereration iPod today. She uploaded her music, and set the iPod aside, she confirmed it was off, she came back an hour or so later to listen to her new iPod. The screen showed up at frist but when she quickly pressed play the screen went black. We tried plugging into the computer, and we even have a wall adapter that isnt working.

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Answer 4

gdale25

Level 1

0 points

Dec 26, 2007 8:47 AM in response to lemondrops

My daughters ipod nano is doing the same thing. Hers will play great until you disconnect the usb, then it will play for about 10-15sec longer and quit. The screen goes dark and it locks to whatever screen she was on. You have to reset it to get it to work again. Does anyone have any answers to these questions?

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Answer 5

Dec 26, 2007 1:58 PM in response to lemondrops

Mine is doing the same thing. I've tried the 5 R's with no result. My screen just goes black as soon as it's unplugged. It works with my iHome with same result...goes black when taken off. It doesn't freeze or anything it just blanks. It works perfect when it's plugged in and it says it's fully charged. Grrr. I didn't have any problems with my mini.

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Answer 6

Dec 26, 2007 1:59 PM in response to MarineWife2Perry

Oh and I tried calling tech support and I was on hold for over an hour!!! I'm pretty mad at Apple right now!

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Answer 7

Dec 29, 2007 3:32 PM in response to lemondrops

I have this same problem too. Just took it out of the box today. It won't work unless it's plugged into the computer. When you eject the screen freezes with horizontal lines and then fades to black.

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