Desktop GONE.

This seems to be a huge problem, as it happened to me as well...in the exact same manner. The only icon left on my desktop is the Hard Drive, I have lost all of my company folders and quickbooks files on my desktop. There must be a solution, as this has likely happened to thousands of people, all within the past 48 hours.

YUP, just happened to me too. Exactly as described. Can't wait to hear what this is all about. Lost some pretty important documents. What about 3rd party restoration software?

Me too. Glad to read it's not just me. Quickbooks also reports "You are not connected to Internet" which is not true. Hopefully a solution will post soon.

Message was edited by: FogCitySFO

i have the same problem on two laptops, a macbook pro and powerbook running quickbooks. I took them into the genius bar at apple on 59th st, nyc. They see the issue is intuit's quickbooks auto updater. this is a serious issue that may require data recovery or a quick resolution from intuit who is obviously not yet aware of the issue.

Genuis bar says, when you see, "YOUR HARD DRIVE DOES NOT HAVE A ENOUGH HARD DRIVE SPACE", DO NOT HIT OK!!! YOU SHOULD FORCE QUIT QUICKBOOKS.....

to little to late.... this quickbooks update was probably sent from intuit on friday just before everyone left for the weekend.

add me to the list.. how can I get the 12gb of photos that I had in a folder on the desktop??

anyone reccomend a data recovery scenario

Folks,
The same thing just happened to me today 12-16-07. What the $#@*! It seems though I've lost tons of important documents. Please post if you find a solution.

Mike

Write to intuit here. Make sure to select your QB version from the tab "select a different product" Maybe if they get a lot of mail, they will address it quickly.

Link:
https://support.quickbooks.intuit.com/contactme/default.aspx

I am having these problems, too.

Add me to the list. Happened about an hour ago.

As I launched Quickbooks Pro 2006 this afternoon I got the message about my hard drive being too full to install an update which it isn't. I clicked Okay because I didn't know any better. Sometime later, I noticed everything on my desktop gone.

I rebooted with my Tiger install disk and repaired the disk and the permissions but that did no good.

I just backed up yesterday so I'm hoping that I can just restore my desktop without disturbing everything else on my system but not sure that will be possible. Guess I need to learn more about Backup.

Guess I also need to watch this thread. Good luck to us all.

I love the internet... I'm so glad I'm not going crazy and I'm the only one this is happening to! But, aside from that....

I lost 2 desktops on 2 computers just now. I have a new MacBook with Leopard running (OS 10.5.1) and a Mac Mini running Tiger (OS 10.4.11). Both desktops gone and I had A LOT of stuff on both machines!

Anyone have any recommendations on another accounting software program that works well with the mac? C-YA QB! Apple, will you please write an accounting software program for small businesses??

-Freaking out over here.

This also happened to me today and I guess from seeing this happen to everyone else at least I can stop looking for womething wrong with my setup. It's obviously a Quickbooks problem. And an extremely serious one. I did come up with a very temporary workaround so I can use QB to run my business still.

Apparently QB tries to get an update (which it does not need as it is the R4 version) so I am guessing it is triggered by some internet check. At any rate it fails because it suddenly disconnects from the net. It throws up an eroor message that you only have 100 bytes on your disk and cancels the update. Sometime between the update cancelation and the program opening IT DESTROYS YOUR DESKTOP FOLDER as it turns it into a text edit document instead of a folder. This wipes all content of your Desktop.

If you are riunning Leopard and Time Machine you can restore the desktop foplder but the next time you run QB it will, again, destroy the desktop folder.

What I did was to move everything from my desktop fpolder into anopther folder at the root level of the hard drive. I did leave just one small file on the desktop. Now when I run QB it destroys my desktop and I open the .../users/<my name> folder and I throw away the ruined desktop folder which is now a generic icon. Then I start Time Macuine and choose to restore the one small file -- Time Machines asks if I want to remake the enclosing folder and I answer yes and wind up with the desktop folder again and the one small file.

Obviously this is ridiculous to have to do.

Quickbooks what is the problem and where is our fix?????????

Thanks for the link FogCitySFO. I sent a report to Intuit an included a link to this thread.

For what its worth everyone, I have a feeling we haven't lost our files. Not just yet. They are there somewhere. We just can't see them. I bet there will be a fix to bring them back into view. This hasn't been an issue for long enough. I agree we all have work to do and its a hassle that we should be put through. But stuff happens. Hopefully Intuit will address this soon.

Having said that, how soon Intuit responds will determine whether I stick with QuickBooks or moving to something more primitive but safe.

Fournd this on the Intuit Forums. Once you restore your desktop folder (hopefully you had a back or use Time Machine) you need to stop Quickbooks from automatically looking for an uipdate. You can do this by typing the following line into Apple's Terminal program:

defaults write com.intuit.QuickBooks2006 QBCheckForUpdatesKey NO

If you have Quickbooks 2007 change the 2006 to 2007.

Of course this just works around it and Intuit really must get some real fix to us soon! Meanwhile, at least this will allow you to run QB without it, again, destroying your desktop folder.

Is everyone who is having this problem using QB Pro 2006 for the Mac?

Thanks Neil,

So far this is the best information we have and a work around is better than nothing if we have to use Quickbooks for our businesses.

And to answer NovemeberBaby, not sure about anyone else, but I am using Quickbooks Pro 2006 v8.0.3 R4 for the Mac.