I would say take the SIM out. Should they not be able to repair your phone and send you a replacement, it would be best to have your original SIM. That way all you need to do with the new one would be to pop out the SIM it comes with and put in yours. Then when you have to do the reactivating thing, you wont get charged for it. You'll go through an abbreviated activation. Also if your getting a temp phone, you'll want your SIM to use in that one too. If you've opted not to get the temp phone, then you can always put the SIM into another ATT phone if you have one. You wont get the visual voicemail, but at least you'll get the calls you might otherwise miss.