Previous 1 2 Next 22 Replies Latest reply: Jan 23, 2008 7:48 PM by deggie
iPod Nano 3rd Generation Level 1 Level 1 (0 points)
Hi,

I have bought a new iPOD Nano 8GB-3rd generation and in my Laptop i have a window 2000 SP4. The iTunes latest release 7.2.3.6 is installed which was available on the itunes download site for window 2000.

Now after starting the program i get an error that "ipod cant be used because it requires iTunes version 7.4 or later" I checked the whole apple site and for window 2000 only latest revision available is 7.2.3.6, please help.

brg//
Dinesh

Compaq nc2400, Windows 2000, 5.00.2195 - SP4
  • deggie Level 8 Level 8 (49,410 points)
    You'll need to upgrade to at least XP to be able to use iTunes 7.4 or later and the 3rd Generation Nano.
  • cgentil Level 1 Level 1 (0 points)
    Poor answer...I have the same problem. Essentially a $200 paper weight. Apple store didn't mention anything about this "requirement" when I purchased it. Is Apple willing to pay for this OS upgrade?
  • ATG!!!! Level 1 Level 1 (0 points)
    ARE THERE ANY TRUE HACKERS LEFT WHO CAN CREATE A WORK AROUND? WHY IS EVERY NEW DEVICE REQUIRED TO HAVE ITS OWN OS OR ENVIRONMENT TO WORK. IS APPLE IN WITH MICROSOFT TO PUMP US FOR EVERY LAST DOLLAR? HACKERS OD THE WORLD UNITE!!
  • deggie Level 8 Level 8 (49,410 points)
    Sorry, best one I have and quite accurate. The minimum specifications are printed right on the outside of the packaging. Do you buy software without checking to see if you can run it?

    Did you tell the people at the Apple Store you were running Windows 2k before you bought it? If not, why would they mention anything to you. They also probably didn't tell you it won't run on Windows 98. And, they probably assumed you can read.

    Why would Apple pay for the update? XP has been around for a long time, and even Vista is coming up on a year old.
  • cgentil Level 1 Level 1 (0 points)
    The workaround would be to release 7.4 for iToonz(even if it's a beta). Not upgrade an OS. Apple really wants us to give money to Micro$oft? A competitor? Way to think that one out Apple. If I were Apple I would make sure iPawd/iToonz would work even on M$Do$. Or even go the other route and say all Apple products are only compatible with Apple products. That way there will be no confusion.
  • cgentil Level 1 Level 1 (0 points)
    Here's the whole story. Wife goes into an Apple store. Not sure if she wants iPawd or an iFone. Apple clerk shows her around. Comes home and tells me she wants an iPawd nano, 8GB, black. I say fine. Next day I go online click iPawd/iToonz at the top, click the black nano. click buy now. click checkout. engraving yes. enter card info. iPawd shipped. no warning. no questions. not one flag that says PC requirements. You actually have to click a link to see anything relating to specs or requirements.

    Heres the rub. clerk at store told my wife it would work with windoze, because she didn't have a mac.

    Can't look at a box online. As for your smart-A#$ reading comment, I know you read every warning, license agreement, software spec sheet, addendum, manual, memo, man page, copyright notice, anyone/entity puts in front of your face, right?

    My point isn't for Apple to pay for an OS upgrade. My point is that Apple expects it's customers to upgrade an OS to support their peripheral and/or their application. that's arrogance and elitism. After all, It just works, right?
  • deggie Level 8 Level 8 (49,410 points)
    When you click on the Nano in the Apple Store on the page that comes up, in the bottom right hand corner, it gives the Mac and PC requirements:

    Requirements
    Mac | PC

    * • USB 2.0 port
    * • Mac OS X v10.4.8
    or later
    * • iTunes 7.4
    or later
    * • Internet connection
    Broadband recommended; fees may apply.

    * • USB 2.0 port
    * • Windows Vista or Windows XP Home or Professional (Service Pack 2 or later)
    * • iTunes 7.4
    or later
    * • Internet connection
    Broadband recommended; fees may apply.

    It doesn't matter if they release iTunes 7.4 for Windows 2k (which isn't likely to happen), the 3rd Generation Nano will not be compatible with Windows 2K, OS X 10.3.9, etc. due to changes they made.

    I usually do research every purchase I make that involves a significant amount of money, and I especially do with computer hardware/software due to always existing compatibility issues. I did recently overlook this in making a $25 purchase and it didn't work. I returned the item and if you are unwilling to upgrade your OS you should do the same thing. You might look at buying your wife a black 2nd generation Nano from the Apple Online Store: http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore.woa/wa/RSLID?mco=A8E 6934F&fnode=home/specialdeals&nplm=MA497LL/A

    As far as your suggestion they make it compatible with MS-DOS, that is ludicrous, can you put Windows Office on MS-DOS? Should they also make it work on CP/M.

    As far as what the clerk told your wife, it does work with windows when you don't have a mac...it works with Windows XP. The answer he gave was correct. It does not work with Windows 95, 98, 2000, NT, NT Server, etc.

    If you are going to continue to use an obsolete OS you had best learn to deeply research minimum specifications on products and get used to a lot of hardware/software not working on your computer.

    And finally I don't think Apple, or any company that releases a product, expects you to upgrade to use their product, they expect you won't buy it if you don't want to upgrade. That isn't arrogance or elitism, it is just technology and business. I would suggest you get her a Zune, but that won't work either.

    If you contact the Apple Online Store you could probably exchange the 3rd Gen for the second Gen and get a $50 credit to boot.
  • Dionne L Level 1 Level 1 (0 points)
    Roughly the same story here.
    Wife bought a gift for one of a kids for Xmas.
    Kid is happy.

    7.3.2.6 is marked as supporting Win2k SP4 and iPods....
    As follows from <http://www.apple.com/support/downloads/itunes732forwindows2000.html>:

    +iTunes 7.3.2 for Windows 2000+
    +About iTunes 7.3.2 for Windows 2000+
    +iTunes is the best way to enjoy your digital music and video with your PC, iPod and Apple TV. iTunes 7.3.2 for Windows 2000 is designed to work with Windows 2000 Service Pack 4 or later. To use iTunes with Windows XP or Windows Vista, visit+
    +http://www.apple.com/itunes/download/ to download the latest version.+

    Seems clear to me...
    I guess I will simply return that product and look for something else...
    And first get a kleenex box for my kid. 8(
  • jimmarako Level 1 Level 1 (0 points)
    I agree with the OP... why no 2K support? I just bought an 4G Nano at Sam's club. The display info claimed 2K supported. The package was wrapped in a white plastic so I could not see the extremely small print that mentions XP or Vista only.

    Still though, 2K and XP are similar enough that Apple should have no problem supporting both OS's.

    Come on Apple, lets keep 2K support for a while longer.
  • mickeydafish Level 1 Level 1 (0 points)
    Imagine how galling it is to be a Mac (10.3.9) user and discover this "slight" incompatability problem on Christmas morning with two unusable engraved iPod Nanos and two sobbing children.
    Surely Apple could invest a liitle money on supporting older OSs so that we can continue to give them money at the iTunes store. Their grandparnets have sent money for this very purpose...
    Come on Steve, you know it makes good (business) sense!
  • dropus Level 1 Level 1 (0 points)
    Found a solution (Winamp + ml_ipod plugin). see my post today in this forum.
  • iPod Nano 3rd Generation Level 1 Level 1 (0 points)
    Its not only me but many around the world - a new owner of iPOD who went for the latest and failed to be happy as the model is not compatible with WIN 2K.

    1. Just for forum and owner information - a giant MNC like my company still using win2k all around the world including India. So all users of there MNC are not happy with this.

    2. Its Apple product and need to be made compatible for at least 3 releases backward. WINXP though released quite early and now Vista is also released but believe me half of the world population still and stayed back on WIN2K?? instead of moving to XP whatever the reason couldbe?? so??

    3. Looking forward the solution worked out by Chile user?? Great work dude and good to show Apple that workaround need to be there may be with recommendation to upgrade the system with XP or Vista else user with not enjoy added/enhanced functionality.

    brg//
    DC
  • ShelleyC Level 1 Level 1 (0 points)
    I too have 2 crying kids and a computer I can not change. My defense contractor employer requires I used Win2000. Can't change that. The people at Apple need to find a fix for this and stop telling people they should have read the small print!!! It infuriates me to have to go back to yet another store and return yet another gift (actually 2 of them). I sure hope when Radio Shack (a valid IPOD seller) tells me they won't accept this opened package, that Apple will take this un-usable product back.

    Does the nice person with the WinAmp workaround have any suggestions on where to then purchase new music? And how to move my current old IPOD ITunes songs over? (This is going to get confusing for my 12 yr old to navigate through.) Any idea when videos may have a workaround too? Thank you!

    I hope that Apple will contact all of us unhappy customers with a resolution! Either via this forum or via individual emails.
  • bobbitojohnson Level 1 Level 1 (0 points)
    I would think you could purchase music anywhere that sells mp3s (ditch iTunes though if you go the Winamp route). iTunes automatically creates a folder in C:\Documents and Settings\user\My Documents\My Music\iTunes\iTunes Music. If you open that from Winamp, you can send it to your connected device. Since Winamp doesn't hijack all your media files like Microsoft and Apple does, you'll have to manually open the folders you want to add to your playlist.

    Video works fine too, except it's more difficult to control which folder it will end up in (compared to iTunes). I couldn't figure out podcasts. The only drawback I see is updating (i.e. not updating) the player's firmware from Winamp. Since this plugin is fairly new for the 3g Nano, I can only see it getting better.
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