6 Replies Latest reply: Dec 18, 2007 1:55 AM by Jeff Bryan
Ancestral Celt Level 1 Level 1 (0 points)
I bought an iPod classic yesterday and I brought it to work to hook up to iTunes (not having a home computer). I tried to download iTunes 7.5, but could not, so I downloaded 7.3.2 for Windows 2000. This installed fine, but now it won't recognise my iPod stating

"The iPod ... cannot be used because it requires iTunes version 7.4 or later. Go to iTunes.com to download."

Well, my computer cannot download iTunes 7.4 because it does not have the correct system requirements.

What options do I have other than returning the iPod, getting my money back and buying a different product?

Dell, Other OS
  • 1. Re: iTunes version for iPod Classic
    Zevoneer Level 9 Level 9 (52,700 points)
    If you are using Windows 2000 I'm afraid iTunes isn't your only problem, your computer operating system is below the minimum requirements as well. The requirements for using the Classic on a PC are:

    • USB 2.0 port
    • Windows Vista or Windows XP Home or Professional (Service Pack 2 or later)
    • iTunes 7.4 or later
    • Internet connection - Broadband recommended
  • 2. Re: iTunes version for iPod Classic
    Ancestral Celt Level 1 Level 1 (0 points)
    * My computer does have a USB port, its connected to the PC already.
    * Windows Vista or Windows XP are not essential requirements (according to the iTunes website) as it offers alternative downloads. There were no specifications listed on the iPod when I bought it for software.
    * iTunes 7.4 cannot be loaded to my system, as I stated above.
    * I have a broadband connection on my work computer.
  • 3. Re: iTunes version for iPod Classic
    Ancestral Celt Level 1 Level 1 (0 points)
    I have Windows 2000 Service Pack 4 and the salesperson did not mention any minimum software requirements. What's more, other users in my firm have iTunes on their machines.
  • 4. Re: iTunes version for iPod Classic
    Chris CA Level 9 Level 9 (74,895 points)
    *There were no specifications listed on the iPod*
    Look at the side of the iPod box.
  • 5. iTunes version for iPod Classic
    Ancestral Celt Level 1 Level 1 (0 points)
    I checked before I purchased - nothing. I also asked the salesman directly.
  • 6. Re: iTunes version for iPod Classic
    Jeff Bryan Level 9 Level 9 (61,785 points)
    Windows Vista or Windows XP are not essential requirements (according to the iTunes website)


    Look again. http://www.apple.com/itunes/download/


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    iTunes 7.4 cannot be loaded to my system, as I stated above.


    Correct.

    I have Windows 2000 Service Pack 4 and the salesperson did not mention any minimum software requirements.


    Then you need to take issue with the sales person because he/she was wrong.

    What's more, other users in my firm have iTunes on their machines.


    They may well do, but if they too run Windows 2000 it won't be an iTunes version that is required for running the iPod Classic.

    See the iPod system requirements on Apple's site.

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