11 Replies Latest reply: Feb 1, 2008 3:14 AM by Iambic
wenbow Level 1 Level 1 (0 points)
I purchased a video from Itunes. Try and play it and the sound plays fine but the video is very choppy and eventually it shuts down.

any suggestions?

I have the current version of Itunes, Have tried un installing and re-instal with same problem.

HP Pavillion DV9410US, Windows Vista, AMD Turion 64X2 TL-56 1.80 Ghz and
  • varjak paw Level 10 Level 10 (169,810 points)
    Your system doesn't meet the minimum requirement of a 2GHz processor for playing videos from the iTunes Store, so there may be nothing you can do. But here are a couple of possibilities:

    HP DV computers for some reason reportedly do not work well with the copy of QuickTime that is downloaded and installed with iTunes. Try removing QuickTime (not iTunes) with the Add/Remove Programs control panel. Then downloaded QuickTime ONLY, from the Apple website, and reinstall QuickTime.

    There is also some discussion and possible solutions in this thread:


    Even if you do all of that, you may well still have problems since your processor just may not be fast enough to decode the movies smoothly. About all you can do is to make sure that no other applications are running and that you have sufficient RAM in your system (with Vista, at least 2GB) to optimize performance of your system and hope for the best.

  • jcurl02 Level 1 Level 1 (0 points)

    Hello. I have the exact same problem and have been working at it for hours. I hope you can help.

    I too can not play movies on my HP. It is a Pavilion dv 9000 Laptop. It is has the follwoing: AMD Turion 64 X2 Mobile Technology TL-64 2.20 GHZ32 bit in a Vista environment with loads of memory. I've updated my Itunes to the latest (7.5) and just updated Quicktime and even my graphics drivers from HP. Is there anything I can do so I can watch my movies on my computer? They work fine on my Ipod.

    Any help would be great.

    ps. I've rad that a lot of others are experiencing the same issue!
  • Greg Jordan1 Level 1 Level 1 (0 points)
    Your HP DV series will play video and TV. It just apparently won't play iTunes video. I watch Joost and Hulu and Windows Media video with no problem. But iTunes video just won't work. I've tried all the fixes. I have a DV2415 with Vista, 2GB of RAM, 64MB of dedicated video and 384 total shared, but my AMD Turion is less than a 2GHz processor so it won't work. I don't know if Apple will ever fix this or not. This is why I prefer Macs, period. I have an iMac and until 3 weeks ago a MacBook Pro. No issues with anything. It seems though that this issue is much like a Microsoft product on a Mac - sometimes they just won't work the same as if on a Windows machine.
  • varjak paw Level 10 Level 10 (169,810 points)
    All I can suggest is the tips for HP users I posted above. Note that if you are running the 64-bit version of Vista, QuickTime is not compatible with nor supported on any of the 64-bit versions of Windows.
  • jcurl02 Level 1 Level 1 (0 points)

    Thanks for the replies about having troubles wathcing movies.

    I have a solution! Not a good one though. Apple refunded my money for my movies when I complained. Let's all complain and get our money back. If we start hitting them in the bottom line then maybe they will fix the issue. Smells like they know there is a problem.

    To get your money back send an email directly to itunes support at this link


    Up to no no one has provided me and the others a good solution.
  • Greg Jordan1 Level 1 Level 1 (0 points)
    Success! Evidently a new version 7.6 of itunes came out today or recently, and it has fixed the issue. Now my itunes videos- whether tv shows or music videos- all play just fine.

    Thanks Mr. Jobs! What took ya so long? Sheesh....
  • pizzaazzip Level 1 Level 1 (0 points)
    My itunes is wierd and Sometimes it will play certain podcasts and Trailers and other times usually after I updated iTunes, all I get is just a multicolored screen that sometimes displays objects in the video. When I hover my mouse over the screen, and the play pause bar pops up, it goes black. I hear the sound fine but the video is somewhere else. Is there any hope?
  • Greg Jordan1 Level 1 Level 1 (0 points)
    As for hope it depends. I'm going tp put my HP DV2415 on eBay next week if anyone wants a link to the auction let me know. Whereas the new fix allows iTunes to play video, it's STILL choppy in full screen mode. I'm going to get my MacBook Pro back. Like the Apple tagline says, it just works. I gave Vista a shot, per a lot of urgings by Pat Benetar.
  • barnacle55 Level 1 Level 1 (0 points)
    I have the exact same problem with my Toshiba. I have tried uninstalling both quicktime and itunes and then reinstalling both and the same problem persists. I just see colorbars and hear the sound. I have emailed customer support but they have just asked me to do the same thing that I have already done. I have purchased all of season one of ugly betty for my wife and now she can't watch any of the shows. Then, I just puchased "Flightplan" and can't watch that either. Is there any other solution to this problem. Am I just out $40.00 for these videos. I tried upgrading to quicktime pro but that did nothing. Tech support (Liza) told me that quicktime pro won't work with the new version so I guess I am out $60.00 now and still have no video. Is there a bug fix coming for this problem?
  • Torkijo Level 1 Level 1 (0 points)

    Any help would be appreciated, similar issue but with Video Podcasts and Previews -anything i download onto the ipod plays fine, but everthing i try and watch through itunes comes up with a fuzzy green or purple screen - every other application i have plays video fine though!
  • Iambic Level 1 Level 1 (0 points)
    I just updated to the new Quicktime/iTunes and all I get are rapidly moving colors when I play a video. Since I purchased more than one, and could watch them before I updated, this is frustrating.

    I have gone through the install/uninstall gambit three times. Any suggestions?