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itunes could not connect to the iphone

32767 Views 13 Replies Latest reply: Jan 19, 2008 4:12 PM by dj_palindrome RSS
Ron GR Calculating status...
Currently Being Moderated
Dec 20, 2007 3:43 PM
Hello, I recently bought an iPhone and have version 1.1.2 my iTunes is 7.5. Everytime I connect to my pc this is message I am getting "itunes could not connect to the iphone because an unknown error occurred (0xe8000001)". Ive searched all around the net but the answers seem to only be for Mac OS. Does anyone have a solution for Windows? Thanks. Oh btw Ive tried the uninstalll>clean Reg keys (both itunes and quicktime) but to no avail. Can someone help? Thanks
Windows XP Pro
  • Ansuz82 Level 6 Level 6 (8,265 points)
    Currently Being Moderated
    Dec 20, 2007 3:45 PM (in response to Ron GR)
    Are you plugging the phone into a USB 1.1 port or an unpowered USB hub?
    MacBook Pro, Mac OS X (10.5.1), iPhone 8gb
  • Lawrence Finch Level 7 Level 7 (24,530 points)
    Currently Being Moderated
    Dec 20, 2007 3:49 PM (in response to Ron GR)
    In addition to requiring a USB 2 port, the phone must connect directly to the computer, and not to a passive hub. If you are using a hub it must be a self-powered hub (with its own power cube plugged into the wall).

    If all you have is USB 1.1 sometimes you can get it to sync if you disconnect other USB devices. And some people have reported success using a USB 2 hub plugged into a 1.1 port. But 1.1 is not officially supported, so getting it to work can be hit or miss.
    Lenovo T-60, Intel iMac, Ubuntu 7, iPhone, Windows XP Pro, Leopard
  • nursephoto Calculating status...
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    Dec 20, 2007 6:02 PM (in response to Ron GR)
    Below is the answer I finally got for my Apple and should work with PC but do not know for sure. If you do this you will lose absolutely everything on the iPhone but it is worth it to get it to sync with iTunes.

    Plug it into your computer and open iTunes. Hold the top button of iPhone and the home key of iPhone while plugged in until you see the Apple logo, then release ONLY THE TOP BUTTON. Hold the HOME KEY until the computer recognizes the iPhone. Then you must continue with Restore.
    eMac, Mac OS X (10.4.11)
  • Lawrence Finch Level 7 Level 7 (24,530 points)
    Currently Being Moderated
    Dec 21, 2007 3:03 AM (in response to Ron GR)
    This sounds like your computer has a USB 1.1 port instead of USB 2.0. If you take the phone to an Apple store they should be able to restore it for you. If this works it would confirm that the problem is with your computer, not the phone.

    And 7.4 will not help; if you have firmware 1.1.2 on the phone it won't work at all.
    Lenovo T-60, Intel iMac, Ubuntu 7, iPhone, Windows XP Pro, Leopard
  • Lawrence Finch Level 7 Level 7 (24,530 points)
    Currently Being Moderated
    Dec 21, 2007 6:23 AM (in response to Ron GR)
    I suggest completely removing iTunes, then reinstalling it. Download the latest version from:http://www.apple.com/itunes/download/

    Then uninstall iTunes as described here: http://docs.info.apple.com/article.html?artnum=93698
    Don't skip any steps.

    (NOTE: You will not lose your music library when you uninstall, although it is a good idea to back up My Documents/My Music/iTunes before starting)

    After uninstalling reboot and run the installer you downloaded. This should fix it, unless you have a hardware or OS problem.
    Lenovo T-60, Intel iMac, Ubuntu 7, iPhone, Windows XP Pro, Leopard
  • Alex Spencer Level 1 Level 1 (5 points)
    Currently Being Moderated
    Dec 23, 2007 6:09 AM (in response to Lawrence Finch)
    The 2.0 USB hub idea worked for me on my old 15" Titanium Power book with USB 1.1 ports. Thanks for the tip.
    15" PowerBook G4, Mac OS X (10.5.1), 0.5GB RAM
  • chazdaspaz Calculating status...
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    Dec 23, 2007 8:02 AM (in response to Ron GR)
    Is your IPhone locked with a passcode? Mine doesn't connect to the computer until I unlock it.
    Windows XP Pro
  • Sam949 Calculating status...
    Currently Being Moderated
    Jan 15, 2008 4:16 PM (in response to Ron GR)
    Hey i was getting 0xE8000024. I took the iphone out of cradle, hit sleep and home button at same time for 5 secs (so apple logo appeared and it rebooted) and put it back in cradle. All was fine.
    iPhone, Windows Vista
  • dj_palindrome Level 1 Level 1 (10 points)
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    Jan 19, 2008 4:12 PM (in response to Ron GR)
    In my case this error [0xE8000001] never occurred before upgrading from iTunes for Windows 7.5 to 7.6 (and from iPhone software 1.1.2 to 1.1.3).

    A complete uninstall and reinstall of all software does absoluely nothing save to reinstall buggy software - perhaps it was just shoved out the door inadequately tested to coincide with MacWorld?

    The only solution is to force the phone into recovery mode and restore. After half an hour, you synch one time. Then you do it all over again.
    Dell Latitude D610, Windows XP Pro, SP2

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