Error 4280 for Matshita UJ-831Da - Burn no longer works w/ iTunes.

For my Matshita UJ-831Da CD/DVD drive, the driver version showing in device manager is 5.1.2535.0. I just now clicked on "update driver" and the reply was that a newer version could not be found.

But why would doing a "Run Diagnostics" in iTunes now freeze / crash my whole system when it never did before? It only began doing that after it also began failing to burn CDs. Again, the iTunes software is the only software that has ceased to burn CDs.

Several months ago, I finally reached by phone a girl at Apple tech support who first denied there were any known problems. But when I told her that the web was full of thousands of people screaming about this very issue she recanted and admitted that iTunes was having these problems, that they had posted the fix for some of the other CD/DVD drives but not mine. She then said, "but if you pay $35 I'll tell you how to fix it." Absolutely unethical. That's like buying a car then being told that there's now an extra fee for being told how to start it. She may have lied about knowing what the fix is, but either way it's absolutely unethical.

The problem is iTunes. iTunes changed and now won't drive the same current drive it worked with when iTunes accepted my money, in advance, to purchase and burn music at future dates. iTunes should fix the problem.

I'm willing to go through the leg-work, to try all of Apple's instructions here, but Apple also needs to follow through with this.

Thanks again for your help.

You have to remember that you're talking to non-tech laymen here on this forum. Can you tell us where and how to find the firmware version you're asking about?

Thanks. I appreciate it.