I never registered my Applecare for my PB G4. Refund available?

I never registered my Applecare for my PB G4. Can I get a refund, or use it on a future purchase?

Thanks!
Captain

Mac OS X (10.5.1)

Posted on Dec 24, 2007 11:23 PM

Reply
6 replies

Dec 25, 2007 2:24 AM in response to Captain America

The AppleCare for MacBook Pros is also good for PowerBook G4s. At least, that's what I understand from the website.

You could ask at an Apple Store and see what they say, or call AppleCare. You might still even be able to activate it, but it will take effect from the day you purchased it. (What it says on your receipt).

Also, if you bought the AppleCare when you bought your PowerBook, it should have been automatically registered and activated (if you bought it at the Apple Store).

See this link and you'll see what I mean about AppleCare being the "same" for MacBook Pros and PowerBooks:

http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore?spart=MA515LL%2FA


Message was edited by: Pismo 900

I highly doubt you could get a refund at this point, since the latest you could have bought a PowerBook brand new was in 2006 (unless you got it in 2007 and the PowerBook you bought was brand new in box and never ever registered) and a year has passed already. Usually refunds are 30 days. Apple has a 14-day return policy. I think your best bet is to save it and see if you can transfer it for use on a new Mac portable (if you choose that route), or, see if you can activate it on the original Mac you purchased it for.

Dec 25, 2007 3:48 PM in response to Captain America

Well really, the item you're paying for is not the box and what's inside it. Those are just the agreements, license, and the TechTool Deluxe CD inside. What you're really paying for is the extended warranty/service from Apple and the box does you no good, even if it's in great condition or unopened (as some people believe, trying to sell it on eBay for cheap). AppleCare is really only good when it is activated along with a new hardware purchase. Or, activated in connection with a hardware purchase less than 365 days old.

So in your case, I think the only thing you can ask for is if you can use it for a new hardware purchase, or, now that I think of it (answered my own question), sell it to someone else who has a MacBook Pro that wants AppleCare, and with that unopened box, they can open up the warranty for use with their machine that's less than 365 days old.

Dec 25, 2007 4:04 PM in response to Captain America

Hi, Captain. Your APP coverage began one year after the original purchase date of the Powerbook (not the APP) and ran for two years from that date. If it hasn't expired yet, it may still have some fraction of its original value to the present owner of the Powerbook, but it isn't worth anything to you. What you paid for — essentially an insurance policy — you received. As it happened, you didn't need to use it, but that was just luck, the same as if you'd bought fire insurance on your house and didn't have a fire, or collision insurance on your car and had no collisions. Your insurance premiums aren't refunded or carried over into another year. Your APP won't be, either.

Dec 25, 2007 10:11 PM in response to eww

The AppleCare has to be ACTIVATED in order to be valid and working. If it wasn't, then it still has value. AppleCare is nothing unless it is activated, registered to a computer with the Serial No., and then an account tied to it (user address, phone number, etc.).

If you buy AppleCare at the Apple Store, it is automatically activated if you purchase it with a new hardware buy. If you buy it as a stand-alone, it is not automatically activated, since there is no hardware to tie it to at point of sale. (iPod, MacBook, etc.).

The customer has to physically activate it in order for it to work.

So, if $349 was spent on the PowerBook coverage, but was never registered or activated, then it is still, in essence, good/valid.

The normal AppleCare that comes with a computer purchase is the one-year limited warranty that is standard. The extension by two years is not automatic when you buy AppleCare.

Unless it happened as previously explained. If you bought it with a new hardware purchase at the Apple Store, then they automatically activate it for you and register it to your name and device(s).

Dec 26, 2007 6:00 AM in response to Pismo 900

Pismo 900: Every AppleCare Protection Plan package has a serial number, which can undoubtedly be used by Apple to determine the date of its packaging and shipment to a vendor. If Apple took the stance you suggest, everyone would buy an APP and sit on it, hoping to get away with holding it for use with their next Mac or the one after that, only registering it when it will pay them to do so. I doubt that Apple would be pleased to take such dishonesty lying down.

There's also the matter of the TechTool Deluxe diagnostic CD that Applecare routinely asks the user to run when a call is made to AppleCare reporting a problem. A TTD CD that was shipped in a 2005 APP probably won't boot an Intel MacBook or MB Pro, which will be something of a giveaway that all isn't on the up-and-up if Capt. America or anyone else ever tries to take advantage of the old APP with a newer Mac.

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I never registered my Applecare for my PB G4. Refund available?

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