I tried to connect my new iPod classic for the first time and continually get the blue screen of death. I had been using a Nano (2nd gen, not the video one) on this PC without problems, but now when I try to connect the Nano I also get the blue screen. The blue screen references ousbehci.sys for either iPod and says DRIVERIRQL_NOT_LESS_OREQUAL with the Nano only.
We too are experiencing this issue. HELP! Any one have any suggestions?
We tried uninstalling and reinstalling itunes, and getting all of the windows updates. Still having the problem.
I have been working on my little step brothers ipod all day and night trying to fix this problem. I was Googling the issue and i finally came up to a very very old thread from november on the apple support site. I followed the steps and it worked perfectly, I hope this has the same outcome for you as well. The following is the thread that I found.
"Okay, here was my problem….sounds similar to yours but whenever I plugged in my new iPod Classic I got the “blue screen” of death and it shut my computer down. After spending over an hour on the phone with Apple support we were able to resolve the issue.
Right click on “my computer” and select “properties”
Click the “hardware” tab and then select “device manager”
Click the + sign next to “universal bus controllers”
Right click on any items that identified as “usb host controller” or “usb universal host controller”
Click “update driver”, select “yes, this time only” and the next button
Select “install the software automatically” and the next button
It will automatically search and install updated drivers
If you have more than one item on your “device manager” that says “universal bus controllers”; follow the same steps above on all items. I had two “universal bus controllers” on my “device manager” because I had installed an after market USB2 card. After I did the updates it merged them into one.
My iPod Classic “synced” perfectly after I installed the updates. Hope it works for you!"
