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Apple Mobile Device Is Not Started?

Well I got the Iphone today for christmas. i was sooo excited when i got it. but it wont activate. when i plug my iphone in and i open itunes i get an error saying Apple Mobile Device Is Not Started. Umm ok? I wanna know how to fix this problem. please help.
and also, can cingular stores activate the iphone for you?
im using a Windows Vista. I have Itunes 7.5.
-Corey

Windows Vista, Windows XP

Posted on Dec 25, 2007 11:07 AM

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17 replies

Dec 25, 2007 12:18 PM in response to iphone and iphone

iphone and iphone wrote:
when i plug my iphone in and i open itunes i get an error saying Apple Mobile Device Is Not Started. Umm ok? I wanna know how to fix this problem. please help.
and also, can cingular stores activate the iphone for you?
im using a Windows Vista. I have Itunes 7.5.


Does it say +Apple Mobile Device Is Not Started+ or +Apple Mobile Device SUPPORT Is Not Started+? They have quite different meanings. *Apple Mobile Device Service* is a program that runs on your computer that provides the communication path between the computer and the iPhone.

In the Control Panel choose Administrative Tools, then Services. Find Apple Mobile Device Support (should be near the top, as the list is alphabetical). See if it says "started". If it does not double click it and click "Start". If it starts try to sync the iPhone.

If it fails to start go to the Control Panel, Administrative Tools, and choose Event Viewer. Check the System log for the error that should have been recorded. If there are no errors check the Application log.

If you can't start it the most likely cause of a failure to start is your Antivirus or Internet Security application blocking it. Check the logs for your security program.

If you take it to the Genius Bar at an Apple store they can activate it for you.

Apple Mobile Device Is Not Started?

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