8 Replies Latest reply: Jan 2, 2008 6:45 PM by OSXI86
Troy Ostendorf Level 2 Level 2 (215 points)
Because I am not sure what catagory to post this. For Christmas I received an Apple iTunes gift card. My wife picked the card from the shelf without looking, just seeing the amount. She meant to give me a standard Apple gift card. I am wondering, do you think the store will let me bring it in and exchange for a standard gift card? I am hoping to buy an iPhone tomorrow and use the gift card as a portion of the payment. Thanks.

Mac Mini 1.42, Mac OS X (10.4.11)
  • thomashan Level 1 Level 1 (40 points)
    Hi Troy,

    If you have not scratched off the code under the silverish paint in the back and have the receipt, I assume there should be no problem to return the card and just buy another one.

    Did you purchase this at an Apple store? If that's the case, with your receipt, there should definitely not be a problem.

    Hope this helps,
    Thomas
  • Troy Ostendorf Level 2 Level 2 (215 points)
    They exchanged it with no problem as long as the back wasn't scratched off or used. Thanks.
  • thomashan Level 1 Level 1 (40 points)
    good, glad you were able to exchange it!
  • OSXI86 Level 1 Level 1 (10 points)
    Wow. This is unbelievable. I'm in the same situation. My mother grabbed me $100 gift certificate for iTunes instead of one for the Apple Store. So, I called every Apple store in my area (3 of them) and they all refused to do an exchange--whether with or without the receipt.

    I guess I'll try again. Is there an official policy on this? If so, what is it?
  • thomashan Level 1 Level 1 (40 points)
    hi OSX,

    Few questions. I assume you have not scratched off the silver print on back of card yet, right? You bought it at an Apple Store? Not a retailer, like Wal-Mart, Target, etc?

    instead of exchange, simply return it first (with receipt and not scratched off), then buy a new Apple card.

    would this work?
  • OSXI86 Level 1 Level 1 (10 points)
    No, I haven't scratched the silver-whatever from the card. And, yes, the gift card was purchased at an actual Apple Store in New York. My mother sent me the card (with no gift receipt).
  • thomashan Level 1 Level 1 (40 points)
    hi OSX,

    Good that you have not scratched off the silver-thingy yet.

    So without the receipt, it might be a little bit difficult. But if I were you, I would take it to an Apple store anyway and explain them the situation. Let them know that your mom bought the iTunes gift card from another Apple store. And that you would like to return it for maybe store credit and then buy an actual Apple gift card.

    This is the best I can think of, try it and hope it works.
  • OSXI86 Level 1 Level 1 (10 points)
    Okay, I went to a nearby Apple Store (Montgomery Mall, Bethesda, MD) this evening--and was [rudely] informed that under no circumstances can gift cards be returned or exchanged.

    The manager didn't even ask about whether the silver strip had been scratched off. (It hasn't been.) Apparently, it doesn't matter whether or not I even have a receipt. The salesperson read me the fine print on the back of the gift card which states that sales are final--no exchanges, no refunds, nothing.

    Frankly, I don't care that it's explicitly stated on the card. I think this is a crappy policy--especially seeing as though the iTunes gift cards are housed in the same display containers as the Apple Store gift cards. This policy makes Apple/iTunes gift cards the only items in the entire Apple universe that can not be exchanged for store credit.

    This whole experience really leaves a bad taste in my mouth. The salespeople at the store were discourteous and made me feel as I were asking for something outrageous--as opposed to an exchange for $100 of store credit.

    If the policy is not to accept the cards for an exchange, why is it being selectively enforced? The original poster was able to exchange his card without a problem. (see above)