7653 Views 13 Replies Latest reply: Feb 8, 2008 12:08 PM by teofilo
I wanted to add my info to this thread, as I am having the same problem (with an added twist).
I got my new iPod home, registered, declined the free videos, and started the sync -- it took many hours to get everything loaded up, but finally finished.
I noticed the "version 1.0.3 update available" after I had already started the sync... so once the sync was finished, I clicked on the Update button -- and one of two things happens repeatedly, no matter how many times I have tried:
1) As soon as the unpacking progress window opens, the iPod suddenly ejects itself (e.g., the screen on the iPod says "Ejecting - you may now disconnect" -- this causes the update to fault out, giving the iTunes error "The update can not be completed, because the iPod "xx" cannot be found"... even though the iPod is still visible on the desktop, and in the iTunes sidebar (while the iPod itself, however, has switched over to it's charging screen, as if it's not connected but still plugged in.)
2) It goes through the "Unpacking Software" progress window, asks me to Authenticate, spins for about 3 minutes... then pops an error message "the iPod "xx" could not be updated", with an error # of either 1430 or 1462.
I went through the "5 R's" repeatedly, to no avail. I really do not want to do a restore and start over -- it took nearly 10 hours to get all my music and videos on there -- from the sounds of the posts on here, it doesn't sound like that will work either.
Would love to hear if anyone has seen or heard anything about this, as it's definitely not just a couple isolated incidents. Pretty frustrating - I've never had an issue with the 4 other iPods I have owned up to this point.
After scouring the message boards, I found an unrelated issue that had an interesting solution, so I decided to try it... and lo and behold!! I was able to update my Classic iPod's software to 1.0.3, without getting disconnected or having the auto-eject happen.
Here's what you do:
1) Fully charge your iPod.
2) Disconnect your iPod from everything.
3) Put your iPod into "Disk Mode"
a) Toggle the Hold switch on and off. (Slide it to the Hold position, then off again.)
b) Press and hold "Menu" and the Select button, until the Apple logo appears (about 6 to 10 seconds).
c) Once the Apple logo appears, release the "Menu" and the Select button.
d) While the Apple logo is still visible, quickly press and hold the "Play/Pause" and Select button, until the "Disk Mode" screen appears. (This looks like an old-school black and white Macintosh Finder window, with a check mark in it.)
e) Once the iPod is in Disk Mode, release the "Play/Pause" and Select button
4) Connect your iPod to your computer -- the iPod will stay in Disk Mode
5) Open iTunes (if it doesn't open automatically)
6) Click once on the iPod icon in the left-hand column, then click the "Update" button in the main Summary view.
7) Follow the prompts.
I hope this works for everyone else -- it finally allowed me to update the software to 1.0.3... we'll see if it rectifies the auto-eject issue after synching.
I bought myself and my son an ipod classic each and they had the self disconnect problems.
They connected OK but if you moved them slightly, picked them up or moved the wire they disconnected.
I cleaned the contacts in the bottom of the iPod with a soft lint free cloth , polished rigourously, then, while the USB was not in the Mac, I held the connection clips in on the iPod end of the cable and pushed it in and out several times to clean the contact surfaces where they touch each other.
This seems to have done the trick.
There must be a manufacturing residue on the contacts which just needs coaxing off with the cloth.
I would be interested if this cures other peoples connecting problems for my own peace of mind if anything.
i have exactly the same problem (80GB ipod classic, upgrading to 1.03 from 1.02);
unfortunately following the "disk mode" fix above did just resulted
in the same problem (unknown error (1462)).
i had exactly the same problem trying to upgrade to 1.02; i gave
up for a month or so, then tried it again on a whim, and
it just worked. i remember that i tried the "disk mode" fix
before, and it didn't work for me then either.
my ipod is totally vanilla (other than the music, video and
photos i've loaded onto it) - i've not put any different software
on it, or used it with anything that wasn't iTunes, so i'm
surprised that everyone isn't getting this problem!
does anyone know anything about the underlying cause of this problem?
it's really annoying!
to reply to my own post, i've just found a fix to the problem. i was
plugging the ipod in through an external 4-port usb hub - it worked when i
connected directly to the computer.
i had to reboot in order to do so though, as i've got an
old mac mini with only two USB ports, one of which i use
for an external 500GB drive with my entire home directory
on it, including all the itunes files, the other port has the hub
with mouse, keyboard, etc.
usb hubs seem to work transparently in all other situations - why
should this be different?!
Well, this is the weirdest thing ever. I've had the disconnect/connect/eject thing going on with my ipod classic 80gb (first ipod ever). I tried the 5Rs and everything else I could find on this forum. Nothing worked.
Then I tried to think about what I'd changed recently. The only think I had done was enable "cover flow" in itunes. I turned that off, went back to normal view -- and damned if my ipod didn't connect and sync perfectly!! No idea why.