I did not get an iPod Setup Assistant when I started

Does iTunes see your shuffle (eg does it show up on the left side panel)?

And it's NOT normal...according to the manual:

"...The first time you connect iPod shuffle to your computer, the iPod Setup Assistant
helps you configure iPod shuffle and sync it with your iTunes library. .."

Make sure the USB connector of the dock is plugged into a USB port in the back of your computer.

I had this same problem.

No programs started or came up on the laptop where I plugged it however I was able to see it via the folder and file lists in XP explorer as another drive called ipod.

After struggling around I downloaded itunes to the computer from Apple and finally it found it and I gave it a name and now I am trying to work out lists and sort orders here.

Anyway, I would say you maybe need to get the itunes program down from Apple. Its free.

Good Luck as it seems a great little gizmo.

oz in oz

I am also having the same problem. I have downloaded the itunes software free from the site, yet when I plug in the shuffle, it tells me that the software I need is not installed. When I open itunes, it doesn't show that my ipod is connected. I am very frustrated and would like some incite