Upon connecting my new Ipod Nano, Itunes wants me to register it and then download some free videos. However, Itunes keeps failing to register the new product, producing a "Cannot register at this time, please try again later" error after I enter in all the necessary inforamtion. Is there any fix for this or do we have to wait until Apple gets around to it?
-10Q
PC,
Windows XP Pro,
Remember when computers were fun?
Here is some additional information: The error occurs at the Itunes store and specifically states: "We could not complete the Itunes store Request. The resource was not found" A free video download at itunes is apparently preventing my ipod from getting registered. Any thoughts?
Same problem here, did any of you guys get a fix for this? I've got two Nano's that I need to get registered. I registered one of them directly on the apple site, but still get the msg on iTunes every time I dock.
No solution offered by anyone yet. I might have to take the route of registering my Nano via apple.com but I do not want to cause then I lose out on the free downloads offered via iTunes.
I think there is a button option to never ask or never register your Nano via iTunes. If you click that option, the registration part should not pop up again when connecting your iPod from what I have been told.
I'm having the same problem. I've tried both accepting the free downloads and denying the free downloads. I get an error on both options. I can't remember the exact error messages but each one is different.
Wanted to let everyone know that on Saturday at 5:30pm EST I was able to successfully register my iPod Nano without an error message. And the FREE downloads of the music and videos started.
Guess what. No fix. Still can't register AND they haven't admitted to a thing.
Apple continues to impress me with their extrodinarily obtuse nature. I have a feeling they're going to have to have a meeting to look up what 'obtuse' means.
This is the text of the email I received as a result of this post:
"Hello XXX,
I understand that after you have registered your wife's iPod and are attempting to download your free videos, you are receiving an error message. I realize how this could be frustrating and I can assure you I will do all that I can to help resolve this issue.
Please accept my sincere apology for any inconvenience this may have caused.
I have also issued 3 replacement video credits to your account "keatingj@att.net", which you can use to buy the individual videos of your choice from the iTunes Store. Please note, however, that video credits cannot be used for purchasing full-length movies or episodes of a TV Show that are listed as Season Only.
When you sign in to the iTunes Store with this account, the video credits will appear by your account name in the upper-right corner of the iTunes Store window. The next time you buy individual videos from the iTunes Store, your video credits will be used as payment until all credits have been used or have expired.
If you don't see the credits, refresh your account information by signing out and back in to the iTunes Store:
1) Open iTunes.
2) Go to the iTunes Store.
3) From the Store menu, select Sign Out.
4) From the Store menu, select Sign In. Enter your account name and password and click Sign In.
Your video credits should now appear next to your account name.
I hope you have found the above information to be helpful. It is important to me that you issues are resolved to your satisfaction.
We appreciate your patience and loyalty as a valued iTunes Store customer.
Take care, XXX!
Sincerely,
Laura"
Please notice how there is exactly ZERO acknowledgement that the problem:
A) Exists,
B) Is Apple's problem,
C) That they're going to do Sweet XXXX-All about it.
Here comes the new customer support psychology; don't admit that there is a problem and then try to buy off the customer with reciprocal gifts that don't actually fix anything but are instead intended to distract. This is a very bad policy and I'm afraid, following Apple's example, that other companies will follow suit. Good customer service comes from solving problems with your business, not using formulated responses that have been run through teams of psychologists to admit the smallest amount of actual culpability while placate the customer. This provides no service and, in truth, frustrates me far more than if they had just blown me off. At least then I'd have some resolution and could return their product without hesitation.
Apple needs to blow off their bait and switch tactics and return to fundamental customer service habits that will solve customer issues instead of trying to bribe us into submission.
Apple, fix this or even your competent engineering staff won't be able to bail you out again.
I am having a similar problem and I contacted Apple support and they sent me here. This is my first experience with an Apple product and needless to say I am not happy that support sent me to a message board to find the answer on my own.
Keep trying as I did. I was finally able to register my Nano on the 5th day of trying. I tried several times a day.
I am not sure what the issue is. Maybe a glitch on their end or maybe a lot of people at the same time are trying to register/download the free items being it is the holidays.
Either way...every should keep on trying several times a day like in the early morning and maybe at night.
I had the same problem. I got the download to go through when I clicked on the "Mr." part to register.
Hope that works for you.
One other thing, make sure you have time to take the full download. I turned off the computer after getting "Jack Jack Attack" assuming that the downloads would continue the next day like when I down load pod-casts.
Also having this problem on our new 3G iPod Nano. This is our first Apple product, and I'm using this experience to inform future computer purchasing decisions...
