Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes Authorization problems

Hello,
My iTunes has a problem I believe. Certain songs ask for my authorization code and when I put it in the authorization is "successful" and when I try to play my newly authorized song it asks me to authorize again.

How can I fix this? Thanks.

Posted on Dec 27, 2007 3:54 PM

Reply
Question marked as Best reply

Posted on Dec 27, 2007 3:58 PM

Try all three steps in this article
http://docs.info.apple.com/article.html?artnum=306424
12 replies

Jan 22, 2008 12:58 PM in response to broken tusk117

I AM HAVING THE SAME PROBLEM. iTunes continually asks me to AUTHORIZE songs that I've already purchased...then displays "Authorization Successful" but refuses to play the song - it simply asks me to AUTHORIZE AGAIN!!

This is, for all intents and purposes, robbery. I have payed for songs that will not play. I also think its interesting that these questions have remained unresolved (and in many cases even unanswered)for almost a month now. WILL SOMEBODY PLEASE GET ON THAT??

Jan 28, 2008 12:23 PM in response to mike.frontier

*I AM HAVING THE SAME PROBLEM TOO!!!*

In my case, it only happened on certain songs, but those songs won't play no matter what I do - even when downloaded again. This is really frustrating. I did notice that the info on the songs that play have a "FairPlay Version:" field and the songs that don't play do not have this field. Weird!

I don't think I will make any more purchases from Apple until this issue is resolved.

Mar 13, 2008 6:12 PM in response to broken tusk117

Same problem here, started recently. If I delete the "sc" folder as mentioned in http://docs.info.apple.com/article.html?artnum=306424, I can access (play or sync) purchased items. Then if I close iTunes, when I reopen it I "lose" the authorization and have to go through the whole process again (deauthorize, delete the sc folder, reauthorize) in order to access purchased items.

iTunes Authorization problems

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.